Students Staff

Wi-Fi

June 4, 2021

[Service Alert] [Resolved] Student Accommodation Network at our Southend Campus

Filed under: Accommodation, Network, Wi-Fi, [Resolved], [Service Alert] — Matt Softly @ 8:15 am

We had been alerted to an outage that was causing issues with both wired and wireless internet to House 6 at University Square Student Accommodation at our Southend Campus.

ITS and Glide believe that service has been restored to University Square, but are monitoring the situation. If you are still experiencing issues with Student Accommodation Network at University Square, please contact Glide:
Tel: 0333 123 0115
Twitter: @GlideStuHelp
Email: studentsupport@glide.co.uk
Live Chat: https://direct.lc.chat/8568028/6

Updates:

04/06/2021 8.49am: Glide confirm connectivity restored
04/06/2021 8:48am: ITS attended on site and all devices appear to be working, have reported back to Glide for confirmation
04/06/2021 1.53am: Glide contact on site security team to advise of issue and to start initial investigations
03/06/2021 3.09pm: Glide’s remote monitoring detected a loss of connectivity to all devices at House 6

Original post:

A member of ITS will be investigating this issue and reporting back to Glide, we will update below as the situation progresses.

Apologies for any inconvenience

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 10, 2021

[Service Alert] [Scheduled] Improvements to Glide Network at University Square Student Accommodation, Southend Campus

Filed under: Wi-Fi, [Scheduled], [Service Alert] — Matt Softly @ 3:52 pm

Further to the recent investigations into the Wi-Fi service, Glide and the University have decided to cease broadcasting the Eduroam Wireless network at University Square from 10am Tuesday 11 May 2021.

We expect this to help improve the connectivity and performance issues that some students have reported.
Please note: Eduroam will still be available at The Forum, Gateway Building, Clifftown Studios, and the Reception/Common Room area of University Square.

The Glide Wi-Fi will remain throughout University Square and can be accessed as before. As ever if you do have any issues with the getting online with the Glide service, please contact them straight away so that they can help you. They are a friendly team and are on hand 24/7 to help.

Call Glide: 0333 123 0115
Email Glide: glidestudent@glide.co.uk

IT Solutions will be monitoring the impact of these improvements with the Students’ Union and will update this status page if any further action is required.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 12, 2021

[Service Alert] We’re making improvements to the Loughton Campus Wifi Firewalls

Filed under: Wi-Fi, [Scheduled], [Service Alert], [Unresolved] — Jamie Davey @ 7:35 am

Monitoring , 08:40

The firewall upgrade is complete. We’ll continue to monitor the wifi service in Loughton throughout the day before closing this blog.

Planned Work – Friday 12 March 08:00 – 09:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Friday the 12th of March from 08:00 to 09:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on wifi access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with wifi at The Forum, Southend Campus

Filed under: Wi-Fi, [Resolved], [Service Alert] — Matt Softly @ 2:01 pm

We are aware of an issue with the wifi at The Forum, Southend Campus that is preventing staff and students from accessing eduroam throughout The Forum and our Learning Hub.
This issue was reported to Southend Borough Council, and now seems to be back up and running. We will continue to monitor.
We would like to apologise for any inconvenience this caused you

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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