Students Staff

Wi-Fi

March 12, 2021

[Service Alert] We’re making improvements to the Loughton Campus Wifi Firewalls

Filed under: Wi-Fi, [Scheduled], [Service Alert], [Unresolved] — Jamie Davey @ 7:35 am

Monitoring , 08:40

The firewall upgrade is complete. We’ll continue to monitor the wifi service in Loughton throughout the day before closing this blog.

Planned Work – Friday 12 March 08:00 – 09:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Friday the 12th of March from 08:00 to 09:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on wifi access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with wifi at The Forum, Southend Campus

Filed under: Wi-Fi, [Resolved], [Service Alert] — Matt Softly @ 2:01 pm

We are aware of an issue with the wifi at The Forum, Southend Campus that is preventing staff and students from accessing eduroam throughout The Forum and our Learning Hub.
This issue was reported to Southend Borough Council, and now seems to be back up and running. We will continue to monitor.
We would like to apologise for any inconvenience this caused you

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] Problem with power in the Library

Filed under: Computers, Network, Telephone, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 11:26 am

Resolved, 3:45pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Monitoring, 11:27am

An issue was identified with the power and has been fixed.  We are monitoring the situation to ensure that all services are restored as quickly as possible.

Thank you for your patience while we dealt with this.

 

Investigating, 10:53am

We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.

We’ll post another update here as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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