Students Staff

University website

March 18, 2021

[Service Alert] Issue with access to Exam Timetables Website and other University web pages

Filed under: SharePoint, Timetables, University website, [Resolved], [Service Alert] — Sharon Steeples @ 4:15 pm

We’re aware of an issue affecting access to the Exam Timetables Website (https://www1.essex.ac.uk/examtimes) and some other University web pages and web pages on SharePoint (EAF/ESF/ECF).

The cause has been identified as extremely high load on the Exam Timetables Website itself, and this is having a detrimental effect on other database-driven web pages too.

We are sorry for any inconvenience this may be causing you.

Students are advised to wait, and retry accessing the Exam Timetables Website later.

We will continue to monitor the situation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 4, 2020

[Resolved] Problem accessing University webpages, Webmail and online services

Filed under: Network, University website, [Resolved], [Service Alert] — Dan Jolly @ 8:59 am

Update – problem resolved

And we’re back. Sorry you couldn’t access what you needed to this morning. As always, if you’re still having problems please do get in touch with the IT Helpdesk it.helpdesk@essex.ac.uk

Original alert

We’re experiencing a problem that’s stopping everyone accessing University webpages and online services, for example Webmail.

We’re really sorry about this and our teams are working hard to get this fixed as soon as possible. Next update in 15 minutes if not sooner.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 4, 2019

[Resolved] Intermittent loss of internet

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 1:52 pm

Update: 10.10am

This problem has now been resolved, ITS are continuing to monitor this problem very closely.

Apologies for the disruption to service on 04/11/2019.

Update: 4.55pm

We are currently experiencing network issues at Colchester Campus which is affecting a number of University services including the University’s main website.

Further updates to follow.

Update: 3.34pm

This problem has now been resolved. Many apologies for the disruption to service.

The problem ran from 1.20pm to 2.03pm

If you continue to experience issues, please contact the IT Helpdesk – https://www.essex.ac.uk/staff/it-services/it-helpdesk

Original alert: 1.54pm

We are aware of network and internet problems on the Colchester campus, the root cause is under urgent investigation.

You may have experienced a temporary loss of internet access if you are working at the Colchester campus from 13:20 on 04/11/2019.

Apologies for the disruption to service.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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