Students Staff

Uncategorized

June 14, 2021

[Service Alert] We’re performing scheduled maintenance on Visionline

Filed under: Uncategorized, [Resolved] — Amanda Howard @ 7:07 am

WORK COMPLETE, 5.30pm

The planned maintenance work has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

MONITORING, 5pm

The work has finished and we continue to monitor the situation. Thank you for your patience.

PLANNED WORK

We will be performing scheduled maintenance on Visionline, the system used to program student accommodation key fobs, on 14 June 2021 from 9am to 4pm

Unfortunately the only office able to create new student accommodation key fobs during this time will be Soft FM Services in 4N.6.9 and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is finished.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 11, 2021

[Service Alert] – Unit4 – University Finance System – Log out by 5.30pm

Filed under: Corporate systems, Uncategorized — Tags: — Dorothy Lolley @ 3:50 pm

We are experiencing reduced performance of the Unit4 Finance System. Please can you ensure you are logged out by 5.30pm this evening (Tuesday 11.5.21) as the servers needs to be re-started, you should be able to log on again at 6pm if you need to do so. Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 23, 2021

[Resolved] (Unit4) Amazon via Marketplace is now available

Filed under: Uncategorized — Dorothy Lolley @ 12:42 pm

Purchasing from Amazon is now available. Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 22, 2021

[Service Alert] (Unit4) Amazon via Marketplace is unavailable

Filed under: Uncategorized — Dorothy Lolley @ 2:02 pm

Within Unit4 you are able to connect to Amazon via the Marketplace, but unable to complete a purchase. Amazon is aware and we will update you as soon as the issue is resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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