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April 23, 2021

[Resolved] (Unit4) Amazon via Marketplace is now available

Filed under: Uncategorized — Dorothy Lolley @ 12:42 pm

Purchasing from Amazon is now available. Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 22, 2021

[Service Alert] (Unit4) Amazon via Marketplace is unavailable

Filed under: Uncategorized — Dorothy Lolley @ 2:02 pm

Within Unit4 you are able to connect to Amazon via the Marketplace, but unable to complete a purchase. Amazon is aware and we will update you as soon as the issue is resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2020

[Updated] Network problems on Colchester Campus

Filed under: Network, Uncategorized — Jamie Davey @ 12:08 pm

Update – 14:52

The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the Silberrad Centre and Lab D.

This may affect people logging into computers on campus or trying to connect to their PC over VPN. Please report any connection problems to the IT Helpdesk –  https://www.essex.ac.uk/student/it-services/it-helpdesk.

We’re sorry for any inconvenience this has caused you. We will update this blog when services are restored.

Jamie Davey – Networks Manager

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2020

[Scheduled] We’re making improvements to the Remote Desktop Server

Filed under: Uncategorized, [Resolved], [Service Alert] — David Constable @ 12:05 pm

Update, 4/5/20 9.25pm

All work completed successfully by 9:20pm.  The server has been returned to service

 

Update, 30/4/20 7.30am

The underlying issue has been resolved and we are now ready to proceed with the original upgrade.

The work will now take place on:

  • Monday 4 May between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

Update, 20/4/20 10.00am

We did not do the planned work as we found an underlying issue with the system we needed to upgrade.

We are investigating this new issue with the suppliers and will re-schedule any work needed.

Further updates will be posted here once more information is available.

 

Planned Work

We’re doing some work on our Remote Desktop Server (sernt43) as part of an upgrade to provide you with an even better service.

The work is happening on:

  • Sunday 19 April between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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