Students Staff

Timetables

March 18, 2021

[Service Alert] Issue with access to Exam Timetables Website and other University web pages

Filed under: SharePoint, Timetables, University website, [Resolved], [Service Alert] — Sharon Steeples @ 4:15 pm

We’re aware of an issue affecting access to the Exam Timetables Website (https://www1.essex.ac.uk/examtimes) and some other University web pages and web pages on SharePoint (EAF/ESF/ECF).

The cause has been identified as extremely high load on the Exam Timetables Website itself, and this is having a detrimental effect on other database-driven web pages too.

We are sorry for any inconvenience this may be causing you.

Students are advised to wait, and retry accessing the Exam Timetables Website later.

We will continue to monitor the situation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] We’re investigating an issue with historical timetabling events in Outlook

Filed under: Email, Timetables, [Resolved], [Service Alert] — Jon Relph @ 11:10 am

Resolved 21 February 1pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Monitoring 19 February 2021 1pm

An issue was identified and has been fixed, timetabling information is being restored and we are monitoring the situation.

Thank you for your patience while we dealt with this.

Investigating 19 February 2021 11.00am

We’re currently investigating reports that some historical timetabling events are missing from Outlook calendars.

Timetabling data for today and into the future has not been affected.

All timetabling data, including all historical events, are available under https://www1.essex.ac.uk/timetables/login.aspx

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 13, 2020

[Service Alert] [Resolved] We’re investigating an issue with the timetables website

Filed under: Timetables, [Resolved], [Service Alert] — Alex ONeill @ 9:35 am

Resolved 13th October 2020 11.30am

We have now fixed the issue with access to the timetable page. We will be monitoring this today in case of any further issues.

Update 13th October 2020 9.50am

It seems that the issue is on the timetables web page. As well as using Outlook, you can also use the Webmail service to access your timetable.

We are continuing to investigate and will update you with further information as soon as we can.

Investigating 13th October 2020 9.35am

We’re currently investigating reports of a potential issue with email and timetables via Webmail. This means you may not be able to get to your email and timetables through a web browser using the email.essex.ac.uk web address.

Instead, please download Outlook as part of Office365 on your personal computer, or the Outlook app on your phone to access your email and timetables.

Sorry for any inconvenience this may be causing you. We’ll post another update as soon as we find out more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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