Students Staff

Telephone

February 15, 2021

Planned SIP phone system upgrades are happening soon

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 6:22 pm

Deferred Maintenance

Our system maintainer has requested we apply an emergency upgrade to the SIP phone system which was originally scheduled for:

  • Thursday 18 February between 7.00am and 8.00am

The update has been deferred temporarily due to staff sickness and will be rescheduled shortly.

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February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

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January 22, 2021

[Alert] Problems with phone system affecting all SIP phones on all campuses and BRIA softphones.

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 10:10 am

Resolved, 5.00 pm

No further incidents have been reported, everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 10.55 am

Maintenance engineers have resolved the issue and will continue to monitor the system for the rest of today. All affected telephones should now be working as expected.

Update, 10.20 am

To contact security in an emergency please use 01206 864634.

Investigating, 10.00 am

The issue is widespread with many reports coming in from Southend and Colchester – we assume Loughton is affected too. We are unclear if the problem affects analogue services for Lifts and alarms.

The issue has been reported to our maintainer who are investigating urgently.

An update will be issued every hour or as soon as we hear any developments.

 

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January 4, 2021

[Scheduled] Emergency server restart affecting Voicemail

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 5:25 pm

Resolved

This is now resolved. If you’re still having trouble please let the IT Helpdesk know.

Update

Good news – the restart was a success and we’re now monitoring the situation.

Planned Emergency work

We’re doing some work on the Voicemail server following on from the problems caused by the recent power outage.

The work is happening on:

  • Monday 4 January (Today) between 6.00pm and 6.30pm

Unfortunately you won’t be able to access the Voicemail system during this time to make or retrieve a message. All pre-existing messages are unaffected.

We’ll update you here as soon as the work is finished. Thanks as always for your patience.

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November 2, 2020

[Alert] Loss of analogue phones at Colchester campus

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 12:38 pm

Resolved, 1:45 pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Investigating, 12:30pm

People who use an analogue phone in Colchester will find there is a problem with it right now, affecting inbound calls to campus. Outbound calls may also be affected including calls made from a lift.

An engineer is on their way to site now.

We apologise for this inconvenience and will update here at 2.00pm or earlier if there is any news.

IT Solutions, Networks and Telecoms.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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