Students Staff

Network

March 5, 2021

[Service Alert] We’re making improvements to the Loughton Campus Internet Firewalls

Filed under: Network, [Resolved], [Scheduled], [Service Alert] — Jamie Davey @ 3:53 pm

Work Complete

The planned Internet firewall upgrade work has been completed successfully.

If you experience any issues please let the IT Helpdesk know.

 

Planned Work – Saturday 6 March 09:00 – 14:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Saturday the 6th of March from 09:00 to 14:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on network and Internet access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 4, 2021

[Alert] Many services are experiencing issues

Filed under: Network, [Resolved], [Service Alert] — Andy Tyne @ 2:04 pm

Resolved, 12 March 2021, 12.15pm

All services are now up and running. If you’re still having trouble please let the IT Helpdesk know.

Update, 5 March 2012 4.45pm

We continue to monitor the situation and ITS engineers have been working today with the suppliers to find a permanent solution.

For the time being the temporary arrangement remains in place with further work planned for next week.

We will provide updates as this progresses and when it is completed.

Thanks for your patience with this ongoing issue.

Update 5.05pm

The disruption earlier today was caused by a problem with a part of the network equipment and a temporary arrangement is in place to prevent further issues. Our engineers are working with the suppliers engineers to find a permanent solution.

ITS will be monitoring and providing further updates.

Update, 3.10pm

The work to fix the problem is ongoing and there may be further disruption to services.

Update, 2.12pm

We have identified the cause and rectified the problem. Services are resuming gradually.

We will continue to monitor the situation .

Investigating, 2.00 pm

We are aware of a network issue that is affecting many system and investigating the root cause.

Many of our services are experiencing issues, including Sharepoint, telephones, RDP, and web page access. Our engineers are investigating urgently.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 24, 2021

[Resolved] Issues with some IT services reported

Filed under: Network, [Resolved], [Service Alert] — Jamie Davey @ 9:14 am

Monitoring (10:00) An issue with the Colchester campus IT network has been reported which may have stopped you being able to access some services – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

Normal performance has been restored and we are monitoring the situation.

Thank you for your patience while we dealt with this.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] Problem with power in the Library

Filed under: Computers, Network, Telephone, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 11:26 am

Resolved, 3:45pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Monitoring, 11:27am

An issue was identified with the power and has been fixed.  We are monitoring the situation to ensure that all services are restored as quickly as possible.

Thank you for your patience while we dealt with this.

 

Investigating, 10:53am

We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.

We’ll post another update here as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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