Students Staff


October 30, 2020

[Service Alert] Issues affecting login

Filed under: Moodle, [Resolved], [Service Alert] — John Maydew @ 8:54 am

Resolved 12:01pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.


Update 9:31am

We have restored login to Moodle and Talis, however Box is still unavailable.

Thank you for your patience


Original post 8:54am

We are currently aware of some issues affecting single sign-on, which is affecting the following services:

  • Moodle (
  • Box (
  • Talis (Reading lists,

You may have trouble signing in to these services. We apologise for the inconvenience this causes

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 27, 2020

Issues with Moodle

Filed under: Moodle, [Resolved], [Service Alert] — John Maydew @ 11:36 am

Update 12:13am

The issue has been resolved and Moodle is available again. We will continue to monitor the situation, but get in touch with the IT Helpdesk if you encounter any problems.


Original post 11:16am

We are currently experiencing some issues with Moodle, which is currently unavailable or unresponsive for most users.

We are investigating the problem and will restore the service as soon as possible.

Thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 2, 2020

[Resolved] Issue with Moodle 07:00 to 10:30 – Sunday 2nd August 2020

Filed under: Computers, Elearning, Moodle, [Resolved] — Colin Phillips @ 12:45 pm

We experienced an issue with Moodle between 07:00 and 10:30 on Sunday 2nd August, 2020.

We would like to apologise for any inconvenience this may have caused you.

This issue has since been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 5, 2020

[Service Alert] Planned removal of Moodle Archive 2015, Monday 22 June 2020

Filed under: Moodle, [Resolved], [Scheduled], [Service Alert] — Dan Jolly @ 1:33 pm

Update Wednesday 24th, 10:00

We’ve been able to complete the restoration work and you should be able to access the 2016 – 2018 Moodle Archives again. Please get in touch with the ITS Helpdesk if you run into any problems.


Update Tuesday 23rd, 09:12

Restoration work on the Moodle Archives is still ongoing. Thank you for your patience


Update 14:54

We’ve run into a problem while removing the 2015 archive and have had to make all the Moodle archives unavailable while we resolve the issue


Planned work

The 2015 Moodle Archive ( will be removed Monday June 22 2020 to make space for the new 2019 Archive.

It is unlikely that we’ll be able to recover anything from the archive after it’s been removed, so you’re encouraged to log in and download any resources that you may want to keep.

We’ll make the 2019 archive available the week before Moodle’s upgrade.

Thank you for your cooperation.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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