Students Staff

Listen Again

August 9, 2018

[Scheduled] [Resolved] Listen Again maintenance

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 3:34 pm

What’s happening?

Listen Again will be unavailable for several periods in August whilst we upgrade to the latest version and perform routine maintenance (see dates, below). The following services are affected by this maintenance and will be unavailable:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

The maintenance windows will occur at the following times:

  • Friday 10 August, between 12noon until 5pm 
  • Wednesday 22 August, between 9am and 5pm

Additionally, the services will be considered at risk between 9am Thursday 23 August and 9am Monday 27 August. We will make best efforts to carry out scheduled recordings during this period.

What can I expect?

This is a relatively minor upgrade but includes improved compatibility for modern web browsers, improved analytics, and general bug fixes. We will also be laying the groundwork for Single Sign-On, to reduce the number of times people are asked to log in.

Updates

  • 23 August
    • 11:03am – Yesterday’s upgrade is taking longer than expected. Listen Again has been returned to service but should be considered at risk. We are working with an external software provider to fully restore Panopto to service as soon as possible.
  • 10 August
    • 4:30pm – Today’s maintenance is now complete, both Listen Again and Panopto have been returned to service.
The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.


IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 15, 2018

[Service Alert] [Resolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, Listen Again, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update 08:50am

Panopto is now available again.

Thank you for your patience.

Original 8am

There are currently issues with accessing Panopto.

We are investigating the cause, and will resolve service as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 30, 2017

Planned downtime for Listen Again

Filed under: Elearning, Listen Again, [Resolved], [Service Alert] — John Maydew @ 11:58 am

Listen Again will be unavailable on the following days while we perform essential server updates:

  • Tuesday 5th December 06:30 – 08:00
  • Tuesday 12th December 06:30 – 08:00

Barring any complications we expect service to return to normal before 8am on both days. These updates will affect access to the following services:

Scheduled lecture recordings will not be affected by these updates. If you have any questions or concerns, please contact the IT helpdesk (it.helpdesk@essex.ac.uk or ext. 2345)

UPDATE December 5th: The first half of the scheduled updates has been completed successfully, we will continue as planned on the 12th.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Resolved] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 10:25 am

Update – 14 December 2017

We have now received and implemented a workaround from the third-party supplier. MP3 and MP4 files should now appear in a timely manner.

 

Original:

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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