Students Staff

Listen Again

May 6, 2021

[Service Alert] [Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Listen Again, [Resolved], [Service Alert] — Matt Softly @ 3:04 pm

Monitoring – 4:00pm

We believe that this issue has now been resolved, but will continue to monitor it.

Identified – 3:54pm

We have identified the cause and are working to resolve the issue as soon as possible.

Students requiring access to Listen Again recordings are recommended to use the View Audio and View Video links shown beneath each recording.

We appreciate your patience and will provide an update shortly.

Investigating – 3:04pm

There are currently issues logging in to the following services:

  • ListenAgain/Panopto
  • ERAMS

Others might be affected.

We are currently investigating the cause and will return service as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 23, 2020

[Resolved] We are making improvements to Panopto and Listen Again

Filed under: Listen Again, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:55 am

Planned work

Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on Thursday 23 July and Friday 24 July so that we can upgrade to the latest version of Panopto. We anticipate the work will take two days to complete, but we’ll update you here as soon as it’s done.

The new version of Panopto brings several useful features, including:

  • Machine transcription of new recordings;
  • In-browser video recording;
  • Recycle bin to recover deleted recordings;
  • Improved analytics.

We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] Planned downtime for Panopto and Listen Again

Filed under: Listen Again, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:55 am

Work complete, 8 July 09:45:

The planned works have now been completed successfully. We apologise for the overrun and any inconvenience caused.

If you notice any issues, please let the IT Helpdesk know.

Update, 11:30:

Listen Again and Panopto have now largely been returned to service. However, recordings from 2018/19 and earlier are currently unavailable. We will update this post when works are complete.

Planned work:

Listen Again (https://listenagain.essex.ac.uk/) and Panopto (https://panopto.essex.ac.uk/) will be unavailable on the morning of Tuesday 7 July so that we can prepare for a new version of Panopto. We anticipate the work will take the whole morning to complete, but we’ll update you here as soon as it’s done.

We are sorry that you will be unable to access the above services during this time. Any teaching events taking place in Zoom during this period will be imported into Listen Again and Panopto once they are back up and running.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Panopto and Listen Again upgrade

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 11:33 am

Update 30 July, 9:30am:

The Panopto upgrade is now complete, both it and Listen Again have been returned to service.

Note that both services are still considered at risk until Wednesday 31 July:

Update 4:18pm:

The Panopto upgrade has taken longer than expected due to the size of our database.

We now expect to return Listen Again to service by 5pm on Tuesday 30 July.

Original message:

The following services will be unavailable between 10am and 4pm on Monday 29 July, and then considered at risk until Wednesday 31 July:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

This is so that we can carry out essential maintenance, upgrading Panopto to the latest version. This new version includes a number of changes, but most usefully a recycle bin, so that accdeintally deleted recordings can be recovered.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »