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February 10, 2020

[Service Alert][Resolved] M: drive servers – Tuesday 11th February 2020

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 11:43 am

UPDATE : 07:19  The work was successful and the M: Drive servers are back online.

 

We’re working on some improvements to the M: Drive file storage service tomorrow morning between 6.00am and 8.30am.

During this time some of you won’t be able to access your M: Drive. Everything will be back up and working by 8.30am if not before.

We’ll update this alert to let you know how we get on. Thanks as always for your patience.

If you are having any problems after 8.30am please do get in touch with us:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk

Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 3, 2020

M: drive servers

Filed under: Computers, File storage, [Service Alert] — Colin Phillips @ 12:51 pm

Update: 7:25 There were issues with the upgrades so the work was not completed.  Changes have been reverted and the M: drive servers are back in service.

 

ITS are working on the M: drive service to make it more reliable.  In order to make these improvements the M: drive service will be at-risk from 6:00am to 8:30am tomorrow (Tuesday 4 February 2020).

Please contact the IT Helpdesk if you have a problem accessing your M: Drive after 8.30am:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk
Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 13, 2020

[Resolved] Issues with M: drive servers

Filed under: Computers, File storage, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 4:06 pm

There was an issue with 2 of the M: drive servers (isslx111 and isslx112) today.  This resulted in the servers failing to serve users’ M: drives.  The issue started at 14:32 and both servers were back in service by 14:37.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 2, 2020

M: drive servers

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 3:15 pm

[7:54am] – The work is now complete and all M: drive servers are back in service.

 

ITS are working on the M: drive service to make it more reliable. In order to make these improvements the M: drive service will be at-risk from 7:30am to 8:30am tomorrow (Friday 3 January 2020).

Please contact the IT Helpdesk if you have a problem accessing your M: Drive after 8.30am:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk
Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 20, 2019

[Resolved] Problems signing into some web services – Box and Zoom

Filed under: Audio Visual, File storage, [Resolved], [Service Alert] — Trevor Smith @ 9:15 am

Update: 10:55

All services are now back up and running. If you are still having issues with Box or Zoom please contact the ITS Helpdesk (desk@essex.ac.uk) for further assistance.

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A number of users are currently experiencing a problem with logging into some UoE systems, including the Box web app and Zoom. We are looking into the cause of this, and will update once the issue is resolved.

 

Box Drive is unaffected and can therefore be used in the meantime (https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Box-Drive-Basics/ta-p/53641)

 

Kind regards,

Ben

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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