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FASER

January 13, 2020

[Resolved] Slow services

Filed under: ESIS, FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 4:11 pm

Update 15/01/2020 09:55

We believe that this issue has now been resolved.

The cause has been traced to several overloaded database servers, and less-optimal queries.

Update 14/01/2020 11:50

Users are reporting that the SharePoint service has returned to expected speeds.

Update 14/01/2020 10:37

After further investigation – We are starting to see normal activity on the database, and users should be able to start using FASER again.

We are still treating the service as ‘at risk’, and if you continue to experience issues, please get in touch with the IT Helpdesk (it.helpdesk@essex.ac.uk).

Update 14/01/2020 08:19

An update is being implemented to FASER to address its impact on the database.

This is taking place during our Tuesday at Risk period.

An update will follow once this has been completed.

Apologies for the inconvenience and thank you for your patience.

Original 13/01/2020 16:11

We have received reports that ESIS, SharePoint, and FASER are running slower than usual.

We are currently investigating the cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 6, 2020

[Resolved] Issues affecting FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 3:57 pm

Update 07 January 09:19:

This issue has now been resolved. FASER was affected between 13:00 and 20:00 on the 06 January.

The issue was traced to problems with a database server.

Original message:

We are aware of issues with FASER where page load times are very slow (Roughly 30 seconds to a minute).

We are currently looking into the problem, and will update this post as soon as possible.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 27, 2019

Issues affecting multiple services

Filed under: FASER, Other, University website, [Resolved], [Service Alert] — John Maydew @ 4:01 pm

We experienced an incident with our database servers between 14:49 and 15:51 which affected multiple services including FASER, MyEssex and online registration for car parking. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Filed under: Email, FASER, File storage, Library IT, SharePoint, University website, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 5:18 pm

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.

 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.

 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.

 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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