Students Staff

Email

January 22, 2021

[Service Alert] Issue with logging onto webmail earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 5:30 pm

Earlier today we experienced an issue with the email service which meant that you may not have been able to log on to webmail between 3.00pm and 5.30pm.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 7, 2021

[Service Alert] Issue with external email delivery earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Kit Lindsley @ 6:13 pm

Earlier today we experienced an issue with email delivery due to a service provider fault. This meant that you may still be waiting on some external emails sent to you between 11:24 and 12:53 on Thursday 7 January.

If you are expecting an urgent email and have reason to think that it hasn’t yet been delivered, please contact the ITHD who will attempt to accelerate its delivery.

We would like to apologise for any inconvenience this may have caused you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issue with external email delivery earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 1:27 pm

Update, 2pm

Service is restored and we are monitoring the situation to confirm when all email has been delivered.

Thank you for your patience while we dealt with this.

Issue identified

Earlier today we experienced an issue with email delivery due to a service provider fault. This meant that you may not have been able to receive external emails between 11:24 and 12:53.
We are closely monitoring the situation and continue to work closely with our service provider. We will send out further update on when delayed emails will be delivered.

We would like to apologise for any inconvenience this may have caused you.

The next update will be at 2:00pm.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 8, 2020

[Service Alert] [Resolved] We’re experiencing a service outage with Outlook email access

Filed under: Email, [Resolved], [Service Alert] — Jon Relph @ 5:05 pm

Resolved 7:30pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 5:00pm

We’re experiencing service outage issues with Outlook email access for some users.

Microsoft is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be at 7:30pm.

Please use webmail if you are experiencing this problem http://email.essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2020

[Service Alert] We’re experiencing a service outage with webmail

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 8:44 am

Resolved 09:50

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 10:40

Webmail service is recovering and Microsoft are working to restore normal performance.  We will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

Investigating 08:45

There is currently an issue with accessing webmail. The service is currently inaccessible via the usual url https://email.essex.ac.uk.

This is the result of a problem with Microsoft’s online Exchange services and they are investigating the cause.

Microsoft have said that this issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices.

We will provide a further update as soon as possible.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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