Students Staff

Email

April 16, 2021

[Service Alert] University ransomware attacks – be aware

Filed under: Email, [Resolved], [Service Alert] — Katherine Trafford @ 1:54 pm

We have received reports of successful ransomware attacks on two UK universities that have taken all their IT systems offline and forced one university to close. We would like to remind everyone to remain vigilant and avoid clicking on suspicious links, opening attachments from senders you don’t know, and to keep the operating system updated on your computer and devices. 

If you receive an email from a colleague or team with a link or attachment that you were not expecting, contact them via another means (Zoom or instant message) to check the email is genuine. The University of Essex will never ask you to confirm your password over email,  phone, or anywhere.

If you receive a suspicious email or attachment, report the email by forwarding it as an attachment to phishing@essex.ac.uk. If you have clicked a suspicious link or opened a suspicious attachment, please contact the IT Helpdesk immediately.  

Read our latest blog post on spotting suspicious emails.

Thanks for your cooperation – we really appreciate it.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 3, 2021

[Service Alert] We’re investigating an issue with accessing email.essex.ac.uk

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 6:08 pm

Resolved, 7.30pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating, 6.05pm

We’re currently investigating reports of a potential issue with accessing the https://email.essex.ac.uk web link.

You can mitigate this issue by visiting this link: http://outlook.com/owa/essex.ac.uk/

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 22, 2021

[Service Alert] Issue with external email delivery earlier today

Filed under: Email, [Resolved], [Service Alert] — Jon Relph @ 2:49 pm

Resolved 2.45pm

Earlier today we experienced an issue with our email security system which meant that emails from external recipients may have been delayed between 9am and 12.30pm.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] We’re investigating an issue with historical timetabling events in Outlook

Filed under: Email, Timetables, [Resolved], [Service Alert] — Jon Relph @ 11:10 am

Resolved 21 February 1pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Monitoring 19 February 2021 1pm

An issue was identified and has been fixed, timetabling information is being restored and we are monitoring the situation.

Thank you for your patience while we dealt with this.

Investigating 19 February 2021 11.00am

We’re currently investigating reports that some historical timetabling events are missing from Outlook calendars.

Timetabling data for today and into the future has not been affected.

All timetabling data, including all historical events, are available under https://www1.essex.ac.uk/timetables/login.aspx

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 15, 2021

[Service Alert] We’re performing scheduled maintenance on Exchange email servers

Filed under: Email, [Resolved], [Service Alert] — Jon Relph @ 10:50 am

Work Complete, 23 February 9am

The planned maintenance work has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

Planned Work

We will be performing scheduled maintenance on the Microsoft Exchange email servers on Tuesday 16 February 2021 from 7.30am to 9.00am

This work will not affect the delivery of email.

We’ll update you here as soon as the work is finished.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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