Students Staff

Elearning

May 17, 2021

[Service Alert] [Monitoring] Slow connection to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 10:24 am

Users will experience slow connections to faser.essex.ac.uk at the moment, which is caused by a high volume of users accessing the site. If you are having trouble accessing FASER, please try again after a couple of minutes.

An issue was identified and has been fixed. We are monitoring the situation.

Thank you for your patience while we dealt with this.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 21, 2020

[Service Alert] [Unresolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, [Service Alert], [Unresolved] — Samantha Thornton @ 12:56 pm

Monitoring, 27 October, 09:20am:

Our supplier will be implementing a fix today. There may be brief periods between 11:30am and 1:00pm where panopto.essex.ac.uk is unavailable.

Monitoring, 27 October, 11:35am:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

Our supplier has offered a potential fix. We are working with them to agree on a suitable date for deployment.

Monitoring, 22 October, 5:23pm:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

We are continuing to monitor the situation whilst we await a fix from our supplier.

Monitoring, 22 October, 10:05am:

Listen Again (listenagain.essex.ac.uk) is currently available.

We are continuing to monitor the situation and are working with our software provider to try and better understand the issue.

Ongoing, 4:29pm:

Panopto (panopto.essex.ac.uk) is currently available in a limited capacity and is considered at risk.

Listen Again (listenagain.essex.ac.uk) will remain unavailable until 9:00am Thursday 22 October.

Thank you for your patience while we deal with this.

Investigating, 12:25pm

Panopto (panopto.essex.ac.uk) is currently unavailable.

During this time, staff and students will be unable to watch recordings on Listen Again (listenagain.essex.ac.uk), and Panopto pre-recordings on Moodle (moodle.essex.ac.uk).

Timetabled events via Zoom are still being recorded and will transfer to Listen Again as soon as it’s available again.

We are investigating the cause and will restore the service as soon as possible.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 2, 2020

[Resolved] Issue with Moodle 07:00 to 10:30 – Sunday 2nd August 2020

Filed under: Computers, Elearning, Moodle, [Resolved] — Colin Phillips @ 12:45 pm

We experienced an issue with Moodle between 07:00 and 10:30 on Sunday 2nd August, 2020.

We would like to apologise for any inconvenience this may have caused you.

This issue has since been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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