Students Staff

[Unresolved]

March 12, 2021

[Service Alert] We’re making improvements to the Loughton Campus Wifi Firewalls

Filed under: Wi-Fi, [Scheduled], [Service Alert], [Unresolved] — Jamie Davey @ 7:35 am

Monitoring , 08:40

The firewall upgrade is complete. We’ll continue to monitor the wifi service in Loughton throughout the day before closing this blog.

Planned Work – Friday 12 March 08:00 – 09:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Friday the 12th of March from 08:00 to 09:00 on the Loughton E15 Campus.

Unfortunately you may experience brief interruptions on wifi access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 27, 2020

[Service Alert] Network issues affecting Unit4 (Agresso) Web

Filed under: [Service Alert], [Unresolved] — Stuart Baker @ 11:07 am

We’re experiencing network issues when using Unit4 (Agresso) Web causing it to be slow or unresponsive

This impacts on RCP, online requisitions, online expenses, request to recruit and online reporting.

ITS are currently looking into this and we are sorry for any inconvenience this is causing.

If you have any questions about this, please email caquery@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 21, 2020

[Service Alert] [Unresolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, [Service Alert], [Unresolved] — Samantha Thornton @ 12:56 pm

Monitoring, 27 October, 09:20am:

Our supplier will be implementing a fix today. There may be brief periods between 11:30am and 1:00pm where panopto.essex.ac.uk is unavailable.

Monitoring, 27 October, 11:35am:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

Our supplier has offered a potential fix. We are working with them to agree on a suitable date for deployment.

Monitoring, 22 October, 5:23pm:

We are still seeing occasional periods of instability with Panopto, which is limiting access to recordings.

We are continuing to monitor the situation whilst we await a fix from our supplier.

Monitoring, 22 October, 10:05am:

Listen Again (listenagain.essex.ac.uk) is currently available.

We are continuing to monitor the situation and are working with our software provider to try and better understand the issue.

Ongoing, 4:29pm:

Panopto (panopto.essex.ac.uk) is currently available in a limited capacity and is considered at risk.

Listen Again (listenagain.essex.ac.uk) will remain unavailable until 9:00am Thursday 22 October.

Thank you for your patience while we deal with this.

Investigating, 12:25pm

Panopto (panopto.essex.ac.uk) is currently unavailable.

During this time, staff and students will be unable to watch recordings on Listen Again (listenagain.essex.ac.uk), and Panopto pre-recordings on Moodle (moodle.essex.ac.uk).

Timetabled events via Zoom are still being recorded and will transfer to Listen Again as soon as it’s available again.

We are investigating the cause and will restore the service as soon as possible.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 23, 2019

Intermittent loss of network access

Filed under: Network, [Resolved], [Service Alert], [Unresolved] — Adam Proctor @ 10:30 am

Please be aware that there is currently a campus wide issue affecting network access, you may experience temporary losses in connectivity whilst this is occurring.

This is under urgent investigation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 11, 2019

[Service Alert] [Unresolved] Issues with logging into PCs this morning

Filed under: Computers, [Service Alert], [Unresolved] — Samantha Thornton @ 9:53 am

Update 16/04 17:15

We have applied a fix for the recent Windows Update issue and we need you to restart your computer for it to take effect.

Please restart your computer at your earliest convenience. The restart will take longer than usual and in some cases significantly longer depending on how fast your computer is.

This restart is necessary for security reasons and to ensure your computer is ready for the new term.

We’ve had very few errors reported so far which indicates the fix is working.

If you still have problems after restarting you can contact the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345).

We will update you on our progress. Thank you for your cooperation.

Update 12/04 11:15:

A quick update on our progress with the PC logging on issue. We are still working through all issues that have been logged with the Helpdesk. We have now fixed 90% of those reported, so if we haven’t got to you yet we will be getting to you as soon as we can.

Please remember:

  • If your computer asks you to restart to install important updates, please DO NOT restart your PC.
  • Do not turn off your PC when you leave for the weekend.

When you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (helpdesk@essex.ac.uk, 2345).
  • We will be in touch to fix your computer as soon as we can.
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on.

Thank you for your patience.

 

Update 15:37:

Thank you everyone for being patient while we fix this ongoing issue. Of known affected machines, we have now fixed over 60 across our 3 campuses. If yours has not yet been fixed our engineers are working hard to get to you as quickly as possible.

Please remember, DO NOT turn off your PC tonight or over the weekend, even if prompted to do so. If you need to leave your PC, please leave the screen locked by holding the Windows key and pressing L.

If you have been affected:

  • Make sure you report the issue to the IT Helpdesk (it.helpdesk@essex.ac.uk, 2345)
  • We will be in touch to fix your computer as soon as we can
  • There may be computers available and unaffected in open access labs, the Library and the Silberrad Student Centre if you need an alternative computer to work on

We are monitoring the Microsoft support channels for the latest updates about this issue.

 

Update 13:15pm:

If your computer is running Windows 7, please do not restart your computer and ignore any prompts to do so.

 

Update 11:24am:

We are aware that this issue is also affecting computers in IT Labs. We are continuing to work on fixing these problems.

 

Original message 09:53am:

We have had reports of PCs getting stuck on one of the logging in screens when trying to log on this morning. This appears to be due to a Windows Update. We are investigating this currently and will post an update when we have further information.

If your PC is pending a Windows Update to be installed, we advise not to restart your PC for the time being.

We recommend to try using another PC if possible while we look into fixing these issues.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

« Newer PostsOlder Posts »