Students Staff


July 2, 2021

[Service Alert] [Scheduled] LEAP maintenance Monday 5th July – Friday 9th July

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 4:59 pm

We will be carrying out system maintenance on LEAP between Monday 5th July – Friday 9th July.

On Monday 5th July LEAP will be unavailable to staff and students from 10:00 – 13:00.

After this LEAP will be available for use but works will continue throughout the week.

We apologise for any inconvenience caused.

If you have any queries please contact

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Moodle upgrade 2021

Filed under: Elearning, Moodle, [Scheduled], [Service Alert] — Tags: , , , — John Maydew @ 10:37 am


  • 07:00 The Moodle update is now underway, you will experience some connection issues
  • 08:27 Upgrade is still progressing but taking longer than anticipated, thank you for your patience
  • 09:39 We’ve hit a few hurdles, but the upgrade is still progressing
  • 10:36 Upgrade is largely complete, Moodle and Open Essex will remain “At risk” throughout the day while we monitor the situation. We are still working on creating the 2020 Moodle archive
  • 12:15 2020 Moodle archive is now available
  • 15:00 All existing grid format courses are now set to “One section per page”
  • 15:15 Changes to student enrolments have been completed

Original message

Moodle will be unavailable from 7:00am on Tuesday, 13th July until no later than 5:00pm (GMT) while we upgrade to the latest version and perform essential system maintenance. Moodle will be “At risk” throughout the day, and we advise users to avoid any critical work in Moodle during this period.

The latest version of Moodle will include performance and security improvements, along with bug fixes and new features for Moodle and its core plugins. You can find full details in the release notes for Moodle 3.10 and 3.11.

We will also be creating the 2020/21 Moodle archive and removing the 2016/17 archive.

New plugins

This upgrade will include the following new plugins:

  • Download Essay Submissions (quiz_downloadsubmissions)
    • Allows teachers to bulk download essay answers from Moodle quizzes
  • Panopto filter (filter_panopto)
    • Paste a link in your course to a video in Panopto and Moodle will automatically convert it into an embedded video, without you having to worry about embed codes
  • Word count (atto_count)
    • See word counts in the Moodle text editor
  • Coderunner question type (qtype_coderunner)
    • Pose programming questions to students who respond with blocks of code, which can be automatically checked and graded
  • Academic week availability (availability_academicweek)
    • Restrict access to activities and sections based on the current academic week

Changes to student enrolments

We’re improving how students get added to Moodle courses, to make the process more accessible to staff and much more flexible. This will make it easier to set up courses for multiple modules, provide better control over when students gain and lose access to a course, and improved group synchronisation.

We’ve trialled this method with a few courses over the last six months, during this upgrade we’ll be migrating all taught courses (linked to at least one module) to use the new enrolment method. This process will happen automatically, and you shouldn’t need to do anything.

You can find more information on how to manage student enrolments in your courses here:

Changing how courses are displayed

We’ve noticed a number of problems with the “Grid” course format, specifically when configured to open sections in a pop-up window, rather than in a separate page.

This pop-up window does not follow web accessibility standards, and may be difficult to navigate for some users who make use of assistive technologies. In addition pop-up windows have been observed causing serious performance issues in large courses, and especially courses with lots of embedded videos.

During the upgrade we will be changing all courses using the “Grid” format to not use the pop-up window, and instead open each section in a separate page. This will be done automatically, and you won’t need to do anything.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 10, 2021

[Service Alert] [Scheduled] Improvements to Glide Network at University Square Student Accommodation, Southend Campus

Filed under: Wi-Fi, [Scheduled], [Service Alert] — Matt Softly @ 3:52 pm

Further to the recent investigations into the Wi-Fi service, Glide and the University have decided to cease broadcasting the Eduroam Wireless network at University Square from 10am Tuesday 11 May 2021.

We expect this to help improve the connectivity and performance issues that some students have reported.
Please note: Eduroam will still be available at The Forum, Gateway Building, Clifftown Studios, and the Reception/Common Room area of University Square.

The Glide Wi-Fi will remain throughout University Square and can be accessed as before. As ever if you do have any issues with the getting online with the Glide service, please contact them straight away so that they can help you. They are a friendly team and are on hand 24/7 to help.

Call Glide: 0333 123 0115
Email Glide:

IT Solutions will be monitoring the impact of these improvements with the Students’ Union and will update this status page if any further action is required.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 16, 2021

[Service Alert] We’re making improvements to the Southend Campus Internet Firewalls

Filed under: Information security, Network, [Scheduled], [Service Alert] — Jamie Davey @ 1:53 pm

Monitoring – Sunday 18th April 12:20

The firewall upgrades have been completed successfully. ITS will continue to monitor for any problems.

Planned Work – Sunday 18th April 09:00 – 15:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Sunday the 18th of April from 09:00 to 15:00 on the Southend Campus.

Unfortunately you may experience brief interruptions on network and Internet access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 29, 2021

[Service Alert] We’re making improvements to the SIP phone system

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 11:12 am

Planned Work

As part of our ongoing improvements to our telephony services, we’ve got some planned upgrades happening on 31 March 2021 from 7.00am to 7.30am.

We do not anticipate any disruption, but we will be running without the usual level of resilience for a short period.

We’ll update you here as soon as the work is complete.

Monitoring, 7.15 am

The work is now complete and we are monitoring the situation.

Thank you for your patience.

Work Complete, 3.30pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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