Students Staff

[Service Alert]

April 15, 2021

[Service Alert] We’re performing scheduled maintenance on KX and Accommodation

Filed under: Accommodation, KX, [Resolved], [Service Alert] — Amanda Howard @ 8:31 pm

WORK COMPLETE 7pm

The planned maintenance work has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

Monitoring 5.15 pm

The work is now complete and we are monitoring the situation.

Thank you for your patience.

Planned work

We will be performing scheduled maintenance on the KX systems, including Accommodation on Tuesday 20 April from 8.30am to 6pm

Unfortunately you won’t be able to access the KX systems, including Accommodation during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is finished.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 8, 2021

[Service Alert] Issue with student and staff facing printers (Southend Campus)

Filed under: Printing, [Resolved], [Service Alert] — Matt Softly @ 4:04 pm

Update: 17:50

We have been notified that printing services have been restored. ITS staff will confirm and update if necessary.

Original post:

Printing is currently unavailable throughout our Southend Campus due to a fault. We have logged this with our print solution provider who are investigating.

Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 7, 2021

[Service Alert] Planned upgrade work on door card system, Tuesday 13 April 2021

Filed under: Security, [Resolved], [Service Alert] — Amanda Howard @ 5:51 pm

Monitoring
The work is now complete and we are monitoring the situation.

All existing access cards will continue to work.

New entry cards can be created at Colchester and Southend campuses.

Software users are being contacted and added to the new system.

Thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 29, 2021

[Service Alert] We’re making improvements to how you log into our services

Work Complete, 4.45pm

The planned upgrade has been completed successfully for all services listed below.

Box
Moodle
Talis
Library eResources
LinkedIn Learning
Qualtrics
Turning Point
Encore
Report and Support
Graduate Intelligence
Parksmart

If you notice any issues please let the IT Helpdesk know.

Monitoring, 3.30pm

The work for the following services has finished and we continue to monitor the situation.

Moodle
Talis
Library eResources
LinkedIn Learning
Qualtrics
Turning Point
Encore
Report and Support
Graduate Intelligence
Parksmart

Thank you for your patience.

Planned Work

As part of ongoing improvements to our services, we’ve got some planned upgrades happening tomorrow on 30 March.

Between 8:00am and 9:00am you may be unable to log into these services: 

Box

Between 10:30am and 11:30am you may be unable to log into these services for short periods of time: 

Moodle
Talis
Library eResources
LinkedIn Learning
Qualtrics
Turning Point
Encore
Report and Support
Graduate Intelligence
Parksmart

We will be keeping a close watch on these services for the rest of the day, but we don’t expect any further disruption.

We apologise for any inconvenience this may cause.  We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] We’re making improvements to the SIP phone system

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 11:12 am

Planned Work

As part of our ongoing improvements to our telephony services, we’ve got some planned upgrades happening on 31 March 2021 from 7.00am to 7.30am.

We do not anticipate any disruption, but we will be running without the usual level of resilience for a short period.

We’ll update you here as soon as the work is complete.

Monitoring, 7.15 am

The work is now complete and we are monitoring the situation.

Thank you for your patience.

Work Complete, 3.30pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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