Students Staff

[Service Alert]

April 16, 2021

[Service Alert] University ransomware attacks – be aware

Filed under: Information security, [Service Alert] — Katherine Trafford @ 1:54 pm

We have received reports of successful ransomware attacks on two UK universities that have taken all their IT systems offline and forced one university to close. We would like to remind everyone to remain vigilant and avoid clicking on suspicious links, opening attachments from senders you don’t know, and to keep the operating system updated on your computer and devices. 

If you receive an email from a colleague or team with a link or attachment that you were not expecting, contact them via another means (Zoom or instant message) to check the email is genuine. The University of Essex will never ask you to confirm your password over email,  phone, or anywhere.

If you receive a suspicious email or attachment, report the email by forwarding it as an attachment to phishing@essex.ac.uk. If you have clicked a suspicious link or opened a suspicious attachment, please contact the IT Helpdesk immediately.  

Read our latest blog post on spotting suspicious emails.

Thanks for your cooperation – we really appreciate it.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] We’re making improvements to the Southend Campus Internet Firewalls

Filed under: Information security, Network, [Scheduled], [Service Alert] — Jamie Davey @ 1:53 pm

Planned Work – Sunday 18th April 09:00 – 15:00

As part of our ongoing improvements to cyber security, we’ve got some planned upgrades of our Internet firewalls happening on Sunday the 18th of April from 09:00 to 15:00 on the Southend Campus.

Unfortunately you may experience brief interruptions on network and Internet access during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Power outage affecting some IT services (Southend Campus)

Filed under: [Resolved], [Service Alert] — Matt Softly @ 8:35 am

Update (11.00am):

eduroam has been restored at The Forum and University servers have been restored at University Square.

Please get in touch with the IT Helpdesk if you are unable to connect to your office PC remotely.

Please contact Glide if you are experiencing issues with the Student Accommodation Network.

Apologies for any inconvenience caused by the earlier outages.

Update (9.45am):

We are expecting eduroam to be restored at The Forum by this afternoon

Update (9.24am):

eduroam remains down in The Forum, but is available in all other Southend Campus locations.

Student PCs, Printing, Telephony, and most AV has been restored.

Most Staff PCs should be accessible – please get in touch with the IT Helpdesk if you are unable to connect to your office PC remotely.

We are still working to restore some University servers at University Square.

Any issues with the Student Accommodation Network should be reported to Glide.

Original post:

A power cut in the Southend area caused an outage at 7am this morning.

The power has now been restored, but some IT services are currently unavailable (including eduroam at The Forum)

Our teams are working to restore services and we will post another update as soon as we know more.

We will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 15, 2021

[Service Alert] We’re performing scheduled maintenance on Accommodation

Filed under: Accommodation, [Service Alert], [Unresolved] — Amanda Howard @ 8:31 pm

Planned work

We will be performing scheduled maintenance on the Accommodation system on Tuesday 21 April from 8.30am to 6pm

Unfortunately you won’t be able to access the Accommodation system during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is finished.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 8, 2021

[Service Alert] Issue with student and staff facing printers (Southend Campus)

Filed under: Printing, [Resolved], [Service Alert] — Matt Softly @ 4:04 pm

Update: 17:50

We have been notified that printing services have been restored. ITS staff will confirm and update if necessary.

Original post:

Printing is currently unavailable throughout our Southend Campus due to a fault. We have logged this with our print solution provider who are investigating.

Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »