Students Staff

August 20, 2021

[Service Alert] [Resolved] Issues with Sky Broadband users accessing VPN

Filed under: News, [Resolved], [Service Alert] — Samantha Thornton @ 8:55 am

Update 12:25pm

We’ve had confirmation that Sky has resolved the connection issues.

If you are still experiencing any problems, please contact the IT Helpdesk.

Original 8:55am

We are aware of an issue with Sky broadband preventing Sky users from accessing University websites (e.g. https://www.essex.ac.uk/), including connecting via VPN.

Unfortunately, this incident is out of our control, however, we will update you once Sky has provided more information.

Thank you for your patience. If you have any questions, please contact the IT Helpdesk.

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