Students Staff

July 29, 2021

[Service Alert][Scheduled] Panopto and Listen Again maintenance periods, August 2021

Filed under: Listen Again, [Scheduled], [Service Alert] — Benjamin Steeples @ 4:53 pm

Updates

10th August, 4:30pm
We’ve assigned additional resources to the Panopto and Listen Again services, and they are now functioning as expected.

10th August, 2:15am
We’ve noticed some performance issues with Panopto and Listen Again. We are monitoring the situation and will update once we know more.

10th August, 10:15am
Listen Again has now been returned to service.

Thank you for your patience during this extended maintenance period.

9th August, 5:00pm
The Panopto upgrade has now finished.
Due to some overrunning works, Listen Again will remain unavailable until no later than 5:00pm on Tuesday 10th August.

4th August, 3:00pm
The authentication upgrade has now finished.

Original message

Panopto (https://panopto.essex.ac.uk/) and Listen Again (https://listenagain.essex.ac.uk/) are undergoing two maintenance periods in August 2021.

On Wednesday, 4th August from 9:00am until no later than 5:00pm (GMT), whilst we upgrade Panopto’s authentication provider. Panopto will remain available throughout the day, but there may be brief periods where recording, uploading, and playback are restricted.

On Monday, 9th August from 9:00am until no later than 5:00pm (GMT) while we upgrade to the latest version and perform essential system maintenance. Both Panopto and Listen Again will be unavailable throughout this period. The latest version of Panopto will include performance and security improvements, along with bug fixes and new features. You can find full details in the release notes for Panopto version 9 and version 10.

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