Students Staff

June 4, 2021

[Service Alert] [Resolved] Student Accommodation Network at our Southend Campus

Filed under: Accommodation, Network, Wi-Fi, [Resolved], [Service Alert] — Matt Softly @ 8:15 am

We had been alerted to an outage that was causing issues with both wired and wireless internet to House 6 at University Square Student Accommodation at our Southend Campus.

ITS and Glide believe that service has been restored to University Square, but are monitoring the situation. If you are still experiencing issues with Student Accommodation Network at University Square, please contact Glide:
Tel: 0333 123 0115
Twitter: @GlideStuHelp
Email: studentsupport@glide.co.uk
Live Chat: https://direct.lc.chat/8568028/6

Updates:

04/06/2021 8.49am: Glide confirm connectivity restored
04/06/2021 8:48am: ITS attended on site and all devices appear to be working, have reported back to Glide for confirmation
04/06/2021 1.53am: Glide contact on site security team to advise of issue and to start initial investigations
03/06/2021 3.09pm: Glide’s remote monitoring detected a loss of connectivity to all devices at House 6

Original post:

A member of ITS will be investigating this issue and reporting back to Glide, we will update below as the situation progresses.

Apologies for any inconvenience

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