Students Staff

June 23, 2021

[Resolved] University website

Filed under: University website, [Resolved], [Service Alert] — Kyle Cooke @ 10:15 am

Information update: 09:15am

This problem has now been resolved.


We’re experiencing performance issue with our University website.

Our teams are working to restore normal performance and we’ll post another update as soon as we know more.

We’re sorry for the disruption.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 18, 2021

[Service Alert] We’re making improvements to Essex Sport systems

Filed under: Essex Sport, [Resolved], [Service Alert] — Amanda Howard @ 7:57 pm

WORK COMPLETE, 3.30pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

MONITORING

The work is now complete and we are monitoring the situation.

Thank you for your patience.

PLANNED WORK

As part of our ongoing improvements to the Essex Sport systems, we’ve got some planned upgrades happening on Monday 28 June 2021 from 9am to 5pm.

Unfortunately you won’t be able to access the Essex Sport system and app during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 17, 2021

[Service Alert] Issues with VPN

Filed under: Network, [Service Alert], [Unresolved] — Kit Lindsley @ 2:15 pm

Last week we experienced an external issue with the VPN service which meant that you may have noticed some disruption.

We would like to apologise for any inconvenience this caused you at the time.

The issue has since been resolved but we continue to monitor the service very closely.

If you notice any problems this week please let the IT Helpdesk know as this helps us to track down any outstanding issues.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 14, 2021

[Service Alert] We’re performing scheduled maintenance on Visionline

Filed under: Uncategorized, [Resolved] — Amanda Howard @ 7:07 am

WORK COMPLETE, 5.30pm

The planned maintenance work has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

MONITORING, 5pm

The work has finished and we continue to monitor the situation. Thank you for your patience.

PLANNED WORK

We will be performing scheduled maintenance on Visionline, the system used to program student accommodation key fobs, on 14 June 2021 from 9am to 4pm

Unfortunately the only office able to create new student accommodation key fobs during this time will be Soft FM Services in 4N.6.9 and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is finished.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 9, 2021

[Service Alert] Maintenance work on SharePoint Service from 4:30pm (9 June)

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 12:02 pm

From 4:30pm on Wednesday 9 June, we will be carrying out some necessary maintenance work on the SharePoint Service to reconfigure part of its Search Indexing Service. This is the first of a series of changes to improve the reliability of the entire SharePoint Search Service.

We are undertaking this work towards the end of business hours to minimise potential disruption to you and your teams.

During this time, the below SharePoint services may be impacted, and the search may not correctly report documents in the service:

  • https://edrm.essex.ac.uk (host to: PG EAF, UG EAF, ESF, AOS, ECF & Reporting)
  • https://sp.essex.ac.uk
  • https://mysite.essex.ac.uk

We apologise for any inconvenience this may cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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