Students Staff

May 12, 2021

[Service Alert] – Unit4 Finance System, please log out by 1.30pm 12.5.21

Filed under: Corporate systems, [Resolved], [Service Alert] — Tags: , — Dorothy Lolley @ 1:13 pm

Please can you log out by 1.30pm today (12.5.21), the server needs a windows update and re-boot to resolve the current access and performance issues.

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[Service Alert] – Problems Unit4 Finance – access and performance

Filed under: Corporate systems, [Resolved], [Service Alert] — Tags: , — Dorothy Lolley @ 11:54 am

RESOLVED

There are problems with Unit4 Finance system in terms of delays in logging in and slow performance. This is currently under investigation.
Apologies for any inconvenience caused.

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May 11, 2021

[Service Alert] – Unit4 – University Finance System – Log out by 5.30pm

Filed under: Corporate systems, Uncategorized — Tags: — Dorothy Lolley @ 3:50 pm

We are experiencing reduced performance of the Unit4 Finance System. Please can you ensure you are logged out by 5.30pm this evening (Tuesday 11.5.21) as the servers needs to be re-started, you should be able to log on again at 6pm if you need to do so. Apologies for the inconvenience caused.

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May 10, 2021

[Service Alert] [Scheduled] Improvements to Glide Network at University Square Student Accommodation, Southend Campus

Filed under: Wi-Fi, [Scheduled], [Service Alert] — Matt Softly @ 3:52 pm

Further to the recent investigations into the Wi-Fi service, Glide and the University have decided to cease broadcasting the Eduroam Wireless network at University Square from 10am Tuesday 11 May 2021.

We expect this to help improve the connectivity and performance issues that some students have reported.
Please note: Eduroam will still be available at The Forum, Gateway Building, Clifftown Studios, and the Reception/Common Room area of University Square.

The Glide Wi-Fi will remain throughout University Square and can be accessed as before. As ever if you do have any issues with the getting online with the Glide service, please contact them straight away so that they can help you. They are a friendly team and are on hand 24/7 to help.

Call Glide: 0333 123 0115
Email Glide: glidestudent@glide.co.uk

IT Solutions will be monitoring the impact of these improvements with the Students’ Union and will update this status page if any further action is required.

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May 6, 2021

Partial power outage affecting some IT services (Colchester Campus)

Filed under: Network, [Resolved], [Service Alert] — Sharon Steeples @ 3:26 pm

Monitoring: 16:05pm

We’ve fixed the issue and are monitoring the situation.
Services should be resuming.

Investigating: 15:20 pm

We’re aware of an issue affecting power to parts of the Colchester Campus, including the Constable Building, and are currently investigating.

Sorry for any inconvenience this may be causing you. We’ll post another update as soon as we learn more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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