Students Staff

March 4, 2021

[Alert] Many services are experiencing issues

Filed under: Network, [Resolved], [Service Alert] — Andy Tyne @ 2:04 pm

Resolved, 12 March 2021, 12.15pm

All services are now up and running. If you’re still having trouble please let the IT Helpdesk know.

Update, 5 March 2012 4.45pm

We continue to monitor the situation and ITS engineers have been working today with the suppliers to find a permanent solution.

For the time being the temporary arrangement remains in place with further work planned for next week.

We will provide updates as this progresses and when it is completed.

Thanks for your patience with this ongoing issue.

Update 5.05pm

The disruption earlier today was caused by a problem with a part of the network equipment and a temporary arrangement is in place to prevent further issues. Our engineers are working with the suppliers engineers to find a permanent solution.

ITS will be monitoring and providing further updates.

Update, 3.10pm

The work to fix the problem is ongoing and there may be further disruption to services.

Update, 2.12pm

We have identified the cause and rectified the problem. Services are resuming gradually.

We will continue to monitor the situation .

Investigating, 2.00 pm

We are aware of a network issue that is affecting many system and investigating the root cause.

Many of our services are experiencing issues, including Sharepoint, telephones, RDP, and web page access. Our engineers are investigating urgently.

 

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