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IT Services

January 7, 2021

[Service Alert] Issue with external email delivery earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 1:27 pm

Update, 2pm

Service is restored and we are monitoring the situation to confirm when all email has been delivered.

Thank you for your patience while we dealt with this.

Issue identified

Earlier today we experienced an issue with email delivery due to a service provider fault. This meant that you may not have been able to receive external emails between 11:24 and 12:53.
We are closely monitoring the situation and continue to work closely with our service provider. We will send out further update on when delayed emails will be delivered.

We would like to apologise for any inconvenience this may have caused you.

The next update will be at 2:00pm.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2021

[Scheduled] Emergency server restart affecting Voicemail

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 5:25 pm

Resolved

This is now resolved. If you’re still having trouble please let the IT Helpdesk know.

Update

Good news – the restart was a success and we’re now monitoring the situation.

Planned Emergency work

We’re doing some work on the Voicemail server following on from the problems caused by the recent power outage.

The work is happening on:

  • Monday 4 January (Today) between 6.00pm and 6.30pm

Unfortunately you won’t be able to access the Voicemail system during this time to make or retrieve a message. All pre-existing messages are unaffected.

We’ll update you here as soon as the work is finished. Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Power outage affecting some IT services

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 9:53 am

Resolved, 1pm

This issue is now resolved. If you have any further trouble, please let us know at it.helpdesk@essex.ac.uk

Update, 12.45pm

Most of the power has now been restored and IT services are returning to normal.

However some staff computers on campus may not have not powered back up. Please submit a support ticket (login required) if you’re unable to access your computer remotely.

A reminder that you access most IT services and systems online without connecting to remote desktop.

Thank you for your patience while we deal with this.

Issue identified

Due to a power failure on campus, some IT services are currently unavailable.

Our teams are working to restore services and we will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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