Students Staff

January 22, 2021

[Service Alert] Issue with logging onto webmail earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Jon Relph @ 5:30 pm

Earlier today we experienced an issue with the email service which meant that you may not have been able to log on to webmail between 3.00pm and 5.30pm.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Alert] Problems with phone system affecting all SIP phones on all campuses and BRIA softphones.

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 10:10 am

Resolved, 5.00 pm

No further incidents have been reported, everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 10.55 am

Maintenance engineers have resolved the issue and will continue to monitor the system for the rest of today. All affected telephones should now be working as expected.

Update, 10.20 am

To contact security in an emergency please use 01206 864634.

Investigating, 10.00 am

The issue is widespread with many reports coming in from Southend and Colchester – we assume Loughton is affected too. We are unclear if the problem affects analogue services for Lifts and alarms.

The issue has been reported to our maintainer who are investigating urgently.

An update will be issued every hour or as soon as we hear any developments.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 20, 2021

[Resolved] We’re experiencing a service outage with the Software Hub

Filed under: Software Hub, [Resolved] — Trevor Smith @ 5:41 pm

Resolved 6.05pm:

This issue has now been resolved. If you’re still having trouble please let the IT Helpdesk know.

 

Investigating 5.35pm:

We are currently experiencing some issues with the Software Hub (https://software.essex.ac.uk) with the service not loading correctly, meaning it is currently unavailable or unresponsive for most users.

We are investigating the problem and will restore the service as soon as possible.

Thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] Issue with printers in Silberrad Student Centre (Colchester Campus)

Filed under: Printing, [Resolved], [Service Alert] — Dan Jolly @ 1:47 pm

Resolved, 5.00pm

This issue is now resolved. Thank you for your patience while we got this fixed.

Identified, 1.45pm

Printing is currently unavailable on the ground floor of the Silberrad Student Centre at Colchester Campus, due to a fault. Other areas of the Silberrad Student Centre are unaffected.

Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 7, 2021

[Service Alert] Issue with external email delivery earlier today

Filed under: Email, Office 365, [Resolved], [Service Alert] — Kit Lindsley @ 6:13 pm

Earlier today we experienced an issue with email delivery due to a service provider fault. This meant that you may still be waiting on some external emails sent to you between 11:24 and 12:53 on Thursday 7 January.

If you are expecting an urgent email and have reason to think that it hasn’t yet been delivered, please contact the ITHD who will attempt to accelerate its delivery.

We would like to apologise for any inconvenience this may have caused you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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