Students Staff

October 1, 2020

[Service Alert] [Scheduled] LEAP maintenance 01.10.2020 – 02.10.2020

Filed under: Corporate systems, [Resolved], [Scheduled], [Service Alert] — Carly Ramsden @ 5:04 pm

Update 6th October 2020 10:45:

Work is continuing to update LEAP and there will be a brief loss of service at 11:00.  Additional work will continue throughout the day which may cause some disruption to the information and engagement displayed.  We apologise for any inconvenience caused.

Update 2nd October 2020 17:45:

Work has progressed with the LEAP updates however we are expecting some additional downtime on Monday 5th October.

During this time there may be some disruption to the information and engagement ratings displayed.  We apologise for any inconvenience caused.

1st October 2020:

We will be making some updates to LEAP on the evening of 1st October 2020 and throughout Friday 2nd October 2020 ready for the new academic year.

During this time there may be some disruption to the information and engagement ratings displayed. We apologise for any inconvenience this causes.

If you have any queries please contact studentprogress@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] We’re experiencing a service outage with webmail

Filed under: Email, Office 365, [Resolved], [Service Alert] — Trevor Smith @ 8:44 am

Resolved 09:50

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 10:40

Webmail service is recovering and Microsoft are working to restore normal performance.  We will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

Investigating 08:45

There is currently an issue with accessing webmail. The service is currently inaccessible via the usual url https://email.essex.ac.uk.

This is the result of a problem with Microsoft’s online Exchange services and they are investigating the cause.

Microsoft have said that this issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices.

We will provide a further update as soon as possible.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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