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October 19, 2020

[Service Alert] We’re experiencing a service outage with Box

Filed under: File storage, [Resolved], [Service Alert] — Jon Relph @ 3:05 pm

Resolved 7.15pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Monitoring, 5.45pm

Service is being restored and we are monitoring the situation.

Thank you for your patience while we deal with this.

Investigating, 3.00pm

We’re experiencing a service outage with Box affecting the Box API, including uploads and downloads. Logging in and accessing content may also be impacted.

The Box technical team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] We’re making improvements to LEAP

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 2:06 pm

We will be performing scheduled maintenance to LEAP before 9am on Tuesday 20th October 2020. 

During this time there may be some disruption to the information and engagement ratings displayed. We apologise for any inconvenience this may cause.

If you have any queries please contact studentprogress@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 14, 2020

[Scheduled] Planned telephone system upgrades are happening soon

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 7:24 pm

Resolved

The updates have been installed and tested without incident. If anyone is having trouble with please let the IT Helpdesk know.

Planned work

To keep our telephone system well maintained and running properly, we’ve got some planned upgrades happening on:

  • Wednesday 21 October between 6.00am and 8.00am

During this period the phone system will be completely offline for between 20 to 45 minutes depending on the type of phone you are using, when no inbound or outbound calls (including call redirection) will be possible at all campuses and for those using BRIA.

All systems, including voicemail and BCT, will be affected simultaneously and then gradually return to a functional state. 

We expect the work to go smoothly and will update you here as soon as the work is finished.

If you have any questions about this work please email:

telephones@essex.ac.uk ; using the subject line “Phone system upgrade 21/10/20“.

Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 13, 2020

[Service Alert] [Resolved] We’re investigating an issue with the timetables website

Filed under: Timetables, [Resolved], [Service Alert] — Alex ONeill @ 9:35 am

Resolved 13th October 2020 11.30am

We have now fixed the issue with access to the timetable page. We will be monitoring this today in case of any further issues.

Update 13th October 2020 9.50am

It seems that the issue is on the timetables web page. As well as using Outlook, you can also use the Webmail service to access your timetable.

We are continuing to investigate and will update you with further information as soon as we can.

Investigating 13th October 2020 9.35am

We’re currently investigating reports of a potential issue with email and timetables via Webmail. This means you may not be able to get to your email and timetables through a web browser using the email.essex.ac.uk web address.

Instead, please download Outlook as part of Office365 on your personal computer, or the Outlook app on your phone to access your email and timetables.

Sorry for any inconvenience this may be causing you. We’ll post another update as soon as we find out more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 8, 2020

[Service Alert] [Resolved] We’re experiencing a service outage with Outlook email access

Filed under: Email, [Resolved], [Service Alert] — Jon Relph @ 5:05 pm

Resolved 7:30pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Investigating 5:00pm

We’re experiencing service outage issues with Outlook email access for some users.

Microsoft is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be at 7:30pm.

Please use webmail if you are experiencing this problem http://email.essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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