Students Staff

September 28, 2020

[Service Alert] We are experiencing a complete loss of all analogue telephone services at Colchester Campus

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 11:08 am

Resolved, 12:30 pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Investigating, 11:00 am

Anyone using an older style analogue telephone is affected by this outage. This includes:

Security 2222

Lift lines

Credit card readers and alarms connected to the phone system.

An engineer has been called to site to investigate and we will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 27, 2020

[Service Alert] We’re experiencing a service outage with the Southend University Square building network

Filed under: Network, Telephone, [Resolved], [Service Alert] — Kit Lindsley @ 1:45 pm

Resolved 4:35pm 29/09

UKPN and our service provider have now completed a full repair of the damaged fibre optic cable.  ITS have confirmed that all services are fully restored.  Many apologies for the disruption to service.


Investigating 3:30pm 28/09

Field engineers from our service provider have identified that the fault is caused by some electrical damage in the wider Southend city centre area.  UKPN are working to resolve the electrical issues and ITS continue to look closely at alternatives to get everything back up and running at the earliest possible convenience.  Many apologies for the continued disruption.


Investigating 5:00pm 27/09

Field engineers from our service provider are currently on their way to our Southend campus.


Investigating 2:25pm 27/09

We have a high priority fault logged with our service provider and we are closely supporting their investigation.


Investigating 1:45pm 27/09

We’re experiencing a service outage with the university network in the University Square building at our Southend campus.  Please note that student accommodation internet in the University Square is not impacted.

Our team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be in 15 minutes.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 22, 2020

[Service Alert] Issue with iTrent, People Manager, HR Organiser and Web Recruitment earlier today

Filed under: Corporate systems, [Resolved], [Service Alert] — Katie Sellens @ 12:56 pm

Earlier today we experienced an issue with the iTrent service which meant that you would have been unable to log in to iTrent, People Manager, HR Organiser or Web Recruitment between 12.30pm and 12.50pm.

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If notice any problems please let the Commercial Applications Helpdesk know by emailing

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 15, 2020

[Service Alert] [Resolved] We’re making changes to the way you sign into Zoom

Filed under: [Resolved], [Service Alert] — Jon Relph @ 3:35 pm

Work Complete, 12.00pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

Monitoring, 8.25am

The work has finished and we continue to monitor the situation.

Thank you for your patience.

Planned work

As part of our ongoing improvements to Zoom, we’ve got some planned upgrades happening on 16 September 2020 from 7.00am to 8.30am.

Unfortunately you may not be able to sign in to Zoom during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.


The University of Essex will moderate comments and there will be a delay before any posts appear.