Students Staff

May 14, 2020

Problems with FASER e-mails

Filed under: FASER, [Resolved], [Service Alert] — John Maydew @ 9:03 am

Update 09:33

We’ve been able to solve the problem and FASER is now sending out e-mails again. If you’d like an e-mail receipt for a file you uploaded between 3am and 9:30am please get in touch with the IT Helpdesk and we’ll be able to send you a new one.

Original post

We’re currently aware of an issue that’s stopping FASER from sending e-mails, including the file uploaded receipt.

Don’t panic! This doesn’t prevent FASER from accepting submissions, it just means that you won’t receive your e-mail receipt until we fix the problem. When you upload a file to FASER, you should see the Submission Details pop-up window which tells you that FASER has your submission, which you can use as proof of upload:

FASER's submission details pop-up, showing the "FASER has your submission" alert

The green “FASER has your submission” alert means your upload has been accepted

If you close this window, you can get it back again by clicking your uploaded file and selecting Details from the drop-down menu.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.