Students Staff

March 12, 2020

[Service Alert] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Dan Jolly @ 9:07 am

Resolved, 5.10pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.05pm

Good news – off campus access has been restored. Please accept our apologies for any trouble this may have caused you today. We are continuing to monitor the situation.

Update 2.15pm

We are still working on things. We appreciate your patience while we get this fixed.

Workaround for Moodle – go to and choose “Don’t have an Essex ID?” underneath the Login button and use your normal Essex username and password to login.

Workaround for Email – if you already have the Office 365 email app on your phone or tablet this should still work.

Update, 10.50am

A workaround for staff who are working from home or off campus, or on campus using a mobile device, is to use VPN and Remote Desktop.

For students, all services are still accessible from one of our many computers on campus.

Update, 10.30am

Sorry to be holding you up today. Please know our teams are working to get things back to normal as quickly as possible.

Investigating, 9.00am

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

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