Students Staff

March 6, 2020

[Alert] Disruption to wifi network

Filed under: Wi-Fi, [Resolved], [Service Alert] — Andy Tyne @ 9:56 am

Resolved, 10:45

All services are now up and running. If you are still having trouble please let the IT Helpdesk know.

 

Monitoring,10:30

The cause of the problem has been identified and transmitter / receiver modules are returning operation. Some may take longer than others, however we expect all to be fully on line by 11:00 am.

 

Monitoring, 10:12

We are confident the issue has now been resolved and will continue to monitor the situation. We apologise for the disruption and inconvenience this will have caused.

 

Update, 10:00 am

The problem has been identified efforts to resolve it are ongoing. We appreciate your patience whilst our engineers work on this. Next update by 10:15 if not sooner.

 

Investigating, 09:45

The entire wifi network is experiencing intermittent connection problems at Colchester, we are urgently looking into the problem.

We’re really sorry about this and our teams are working hard to get this fixed as soon as possible. Next update at 10:00 if not sooner.

Leave a Reply

The University of Essex will moderate comments and there will be a delay before any posts appear.