IT Services

News and alerts

Recent updates

• [Service Alert] [Resolved] We’re performing scheduled maintenance on iTrent, People Manager and HR Organiser
  Commercial Applications will be performing an essential system upgrade on Monday 6 September 2021. During this time the following services will be unavailable; iTrent HR Organiser People Manager Web Recruitment External Examiner Nomination Portal It is anticipated that the system will be unavailable from 9.30am until 4.30pm, notification will be made to users once it […]
• [Service Alert] [Resolved] Issues with Sky Broadband users accessing VPN
  Update 12:25pm We’ve had confirmation that Sky has resolved the connection issues. If you are still experiencing any problems, please contact the IT Helpdesk. Original 8:55am We are aware of an issue with Sky broadband preventing Sky users from accessing University websites (e.g. https://www.essex.ac.uk/), including connecting via VPN. Unfortunately, this incident is out of our […]
• [Service Alert] Unit4 Finance System Maintenance – 5.8.21
  Unit4 Finance System, will be unavailable from Thursday 5 August at 17:45 until Friday 6 August at 10:00. This is due maintenance that is required during the financial year end of the University. Unit4 is used by staff who have a finance or procurement related role, or claim expenses or a research PI or involved/potentially […]
• [Service Alert] [Resolved] Issues with Panopto and Listen Again
  Resolved, 10:04am: Panopto sign-in services are now available and we believe this issue is now resolved. Staff and students will be able to sign into Panopto and watch recordings on Listen Again/Moodle. We will continue to monitor the site. If you experience any further issues, please contact the IT Helpdesk. Thank you for your patience […]
• [Service Alert][Scheduled] Panopto and Listen Again maintenance periods, August 2021
  Updates 10th August, 4:30pmWe’ve assigned additional resources to the Panopto and Listen Again services, and they are now functioning as expected. 10th August, 2:15amWe’ve noticed some performance issues with Panopto and Listen Again. We are monitoring the situation and will update once we know more. 10th August, 10:15amListen Again has now been returned to service. […]