News and alerts
Recent updates
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[Service Alert] Issue with student and staff facing printers (Southend Campus)
Update: 17:50 We have been notified that printing services have been restored. ITS staff will confirm and update if necessary. Original post: Printing is currently unavailable throughout our Southend Campus due to a fault. We have logged this with our print solution provider who are investigating. Sorry for any inconvenience this may cause. We’ll update […]
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[Service Alert] Planned upgrade work on door card system, Tuesday 13 April 2021
Planned workWe’re carrying out an upgrade on the Salto door system (university buildings) on Tuesday 13 April from 10am to 4pm.During this time, new entry cards for university buildings cannot be created. Existing cards will continue to work.We apologise for any inconvenience this may cause.We’ll update you here as soon as the work is complete.
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[Service Alert] We’re making improvements to how you log into our services
Work Complete, 4.45pm The planned upgrade has been completed successfully for all services listed below. BoxMoodleTalisLibrary eResourcesLinkedIn LearningQualtricsTurning PointEncoreReport and SupportGraduate IntelligenceParksmart If you notice any issues please let the IT Helpdesk know. Monitoring, 3.30pm The work for the following services has finished and we continue to monitor the situation. MoodleTalisLibrary eResourcesLinkedIn LearningQualtricsTurning PointEncoreReport and […]
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[Service Alert] We’re making improvements to the SIP phone system
Planned Work As part of our ongoing improvements to our telephony services, we’ve got some planned upgrades happening on 31 March 2021 from 7.00am to 7.30am. We do not anticipate any disruption, but we will be running without the usual level of resilience for a short period. We’ll update you here as soon as the […]
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[Resolved] Problems annotating FASER submissions
Monitoring 11:35: We have fixed the problem, and FASER’s online annotation feature is now functioning. Apologies for the inconvenience this has caused. Investigating 09:28: We are currently experiencing some problems with FASER’s online annotation feature, which is preventing markers from annotating submitted work. We are investigating the problem and will restore the service as soon […]
