Students Staff

Wi-Fi

March 6, 2020

[Alert] Disruption to wifi network

Filed under: Wi-Fi, [Resolved], [Service Alert] — Andy Tyne @ 9:56 am

Resolved, 10:45

All services are now up and running. If you are still having trouble please let the IT Helpdesk know.

 

Monitoring,10:30

The cause of the problem has been identified and transmitter / receiver modules are returning operation. Some may take longer than others, however we expect all to be fully on line by 11:00 am.

 

Monitoring, 10:12

We are confident the issue has now been resolved and will continue to monitor the situation. We apologise for the disruption and inconvenience this will have caused.

 

Update, 10:00 am

The problem has been identified efforts to resolve it are ongoing. We appreciate your patience whilst our engineers work on this. Next update by 10:15 if not sooner.

 

Investigating, 09:45

The entire wifi network is experiencing intermittent connection problems at Colchester, we are urgently looking into the problem.

We’re really sorry about this and our teams are working hard to get this fixed as soon as possible. Next update at 10:00 if not sooner.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 4, 2019

[Resolved] Intermittent loss of internet

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 1:52 pm

Update: 10.10am

This problem has now been resolved, ITS are continuing to monitor this problem very closely.

Apologies for the disruption to service on 04/11/2019.

Update: 4.55pm

We are currently experiencing network issues at Colchester Campus which is affecting a number of University services including the University’s main website.

Further updates to follow.

Update: 3.34pm

This problem has now been resolved. Many apologies for the disruption to service.

The problem ran from 1.20pm to 2.03pm

If you continue to experience issues, please contact the IT Helpdesk – https://www.essex.ac.uk/staff/it-services/it-helpdesk

Original alert: 1.54pm

We are aware of network and internet problems on the Colchester campus, the root cause is under urgent investigation.

You may have experienced a temporary loss of internet access if you are working at the Colchester campus from 13:20 on 04/11/2019.

Apologies for the disruption to service.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 6, 2019

[Service Alert] Problems affecting network and internet access

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Dan Jolly @ 11:42 am

Resolved

And we’re back! Network access has been restored. The outage lasted for about 10 minutes (intermittently).

The cause of the problem was outside of our control. Our networks team spotted it quickly and took appropriate action.

If you’re still experiencing problems please restart your computer.


We’re currently experiencing some issues affecting network and internet access. Some websites may also be unavailable.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 7, 2018

[Scheduled Alert] eduroam and public wifi in The Forum at Southend Campus unavailable from 6pm on 7 February 2018

Filed under: Wi-Fi, [Resolved], [Service Alert] — Dan Jolly @ 9:27 am

Eduroam and public wifi in The Forum at Southend Campus will be unavailable from 6pm on 7 February 2018.

Service is expected to return by 8am on 8 February 2018 (or before this time).

Eduroam at all other Southend Campus locations will not be effected by this work, although only the Common Room at University Square is accessible during these hours (and in turn is only accessible to residents of University Square and their guests).

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 23, 2017

[Resolved] Scheduled Internet disruption at Loughton campus – Tuesday 23rd October 2017

Filed under: Network, Wi-Fi, [Resolved], [Scheduled], [Service Alert] — Bret Giddings @ 9:39 am

The scheduled work was completed by 0715. Full internet access for any devices at the Loughton campus should now be operating normally again.


 

 

There will be a number of short disruptions to Internet connectivity at the Loughton campus between 0600 and 0700 on Tuesday 23rd October 2017. Each disruption should last for no longer than a minute.

If you do happen to be working at a computer at the Loughton campus (all buildings) during this time, you may find that any access to Internet based resources such as email, webpages etc occasionally slower than usual. Access to Internet resources via the WiFi at Loughton will also be affected during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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