Students Staff

University website

September 27, 2019

Issues affecting multiple services

Filed under: FASER, Other, University website, [Resolved], [Service Alert] — John Maydew @ 4:01 pm

We experienced an incident with our database servers between 14:49 and 15:51 which affected multiple services including FASER, MyEssex and online registration for car parking. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.


 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] Major outage: web services offline – investigations urgently being carried out

Filed under: Other, SharePoint, University website, [Resolved], [Service Alert] — Sharon Steeples @ 8:59 am

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


Update 16:55 – We will be undertaking some remedial action to address the underlying cause of these problems tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

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Update 09:32 – The website and other services affected by this issue are now back up and running. We are still working on addressing the cause and it may be necessary for more work to be carried out which may further disrupt service availability. We will post an update with more information as soon as possible,

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The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2019

[Service Alert][Resolved] Problem accessing web services off campus

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update

We are aware that people are continuing to experience issues with a range of services which relate to this problem.

We have scheduled some at risk time tomorrow morning (20/09/2019) between 07:00 and 08:00 in order to make a number of changes directed at resolving this problem.

We would like to apologise for any inconvenience and thank you for your patience.


Update

Problem fixed – everything should now be working. If you’re still having issues try restarting your device or computer, or close your web browser and reopen it.


Alert

We currently have a problem with an authentication service which will stop you accessing web based services off campus, for example email.essex.ac.uk

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 6, 2019

[Service Alert] Problems affecting network and internet access

Filed under: Network, University website, Wi-Fi, [Resolved], [Service Alert] — Dan Jolly @ 11:42 am

Resolved

And we’re back! Network access has been restored. The outage lasted for about 10 minutes (intermittently).

The cause of the problem was outside of our control. Our networks team spotted it quickly and took appropriate action.

If you’re still experiencing problems please restart your computer.


We’re currently experiencing some issues affecting network and internet access. Some websites may also be unavailable.

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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