Students Staff

Uncategorized

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 5, 2018

FASER drop-in sessions

Filed under: Elearning, FASER, IT Training, Uncategorized — sgswaine @ 2:37 pm

Lunch and Learn drop-in sessions for users of FASER

To coincide with the release of the new and improved version of FASER due to be released on Monday 22 January, IT Services is holding a series of drop-in sessions designed to help users understand and transition to the new system.

The drop-in sessions will run over a two week period from 22 Jan to 2 Feb and take place over the lunch hour. Participants will discover what key improvements have been made and have a chance to ask questions.

To book simply follow the link to Lunch and Learn: FASER via HR Organiser and login with your UserID and password.

If you’d like more background information about the update, check out the FASER update blog or if you have any questions about booking a place or session content, please don’t hesitate to contact it.helpdesk@essex.ac.uk.

We hope to see you there!

 

Update:

A recording of one of the sessions is now available (login required).

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

Web print access

Filed under: Pocket Essex app, Printing, Uncategorized — Trevor Smith @ 4:25 pm

We are currently aware of and investigating an issue affecting access to papercut.essex.ac.uk and web print from devices connected via Eduroam. We will provide more information once the cause has been identified and fixed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 28, 2017

Phishing scams – what you need to know

Filed under: Uncategorized — Tags: — Dan Jolly @ 4:43 pm

Check out our new poster on phishing awareness, including information on:

  • what could happen if you fall victim to a phishing scam
  • how to spot a phishing email

Click the image below to download the PDF.

Phishing Campaign 2 A4 Poster Exported

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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