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September 23, 2020

Moodle Housekeeping 2020

Filed under: Elearning, Moodle, Uncategorized — Samantha Thornton @ 12:13 pm

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses so that they are fresh and tidy for new students.

Note that this guide assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a more suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that the student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2020

[Updated] Network problems on Colchester Campus

Filed under: Network, Uncategorized — Jamie Davey @ 12:08 pm

Update – 14:52

The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the Silberrad Centre and Lab D.

This may affect people logging into computers on campus or trying to connect to their PC over VPN. Please report any connection problems to the IT Helpdesk –  https://www.essex.ac.uk/student/it-services/it-helpdesk.

We’re sorry for any inconvenience this has caused you. We will update this blog when services are restored.

Jamie Davey – Networks Manager

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2020

[Scheduled] We’re making improvements to the Remote Desktop Server

Filed under: Uncategorized, [Resolved], [Service Alert] — David Constable @ 12:05 pm

Update, 4/5/20 9.25pm

All work completed successfully by 9:20pm.  The server has been returned to service

 

Update, 30/4/20 7.30am

The underlying issue has been resolved and we are now ready to proceed with the original upgrade.

The work will now take place on:

  • Monday 4 May between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

Update, 20/4/20 10.00am

We did not do the planned work as we found an underlying issue with the system we needed to upgrade.

We are investigating this new issue with the suppliers and will re-schedule any work needed.

Further updates will be posted here once more information is available.

 

Planned Work

We’re doing some work on our Remote Desktop Server (sernt43) as part of an upgrade to provide you with an even better service.

The work is happening on:

  • Sunday 19 April between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 19, 2020

IT Training is being delivered by webinar

Filed under: Audio Visual, Elearning, IT Training, Uncategorized — sgswaine @ 9:46 am

We’re moving to webinars for IT Training

In response to COVID-19, all classroom training will now be delivered remotely to comply with social distancing and self-isolating recommendations.

Webinar schedule

To register for a webinar simply click on the Register to join link in the schedule below.

11:00-13:00 Friday, 20 March Excel: conditional formatting Register to join
10:00-12:00 Tuesday, 24 March Excel: pivottables Register to join
13:30-14:30 Tuesday, 24 March Box: an introduction to file storage Register to join
09:30-12:30 Thursday, 26 March EndNote: for reference management Register to join
11:00-12:00 Friday, 27 March Box: an introduction to file storage Register to join
12:30-14:30 Friday, 27 March Excel: pivottables Register to join
10:00-12:00 Wednesday, 22 April Outlook: managing a busy inbox Register to join
11:00-12:00 Thursday, 23 April Box: an introduction to file storage Register to join
13:00-14:00 Thursday, 23 April Trello: for managing tasks Register to join
12:00-14:00 Friday, 24 April Excel: conditional formatting Register to join
12:30-14:30 Tuesday, 28 April Excel: further functions Register to join
09:30-12:30 Wednesday, 29 April EndNote: for reference management Register to join
12:30-14:30 Thursday, 30 April Excel: pivottables Register to join

Preparing for a webinar

Please make sure you install Zoom prior to the training session. Visit the Zoom web page for instructions. It is a good idea to be somewhere quiet, where you won’t be disturbed and will have no interruptions.

A microphone and video camera is not essential but can improve your learning experience if you have them. If you don’t have a microphone or video, you can still join the session and will be able to see and hear me, and you can type questions via chat or Q&A.

If you have any technical issues setting up Zoom on your device, please email webinars@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 21, 2020

[Alert] Issue showing applications on the Software Hub

Filed under: Uncategorized — David Constable @ 9:16 am

Resolved, late Friday evening

Everything is now back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know.

Update, 12.15pm

The likely cause of this issue has been identified and we have a plan to fix it.

The repair will take place at 7pm this evening and will unfortunately mean that the Software Hub will be unavailable for about an hour at this time.

Further updates will follow.

 

Investigating, 9.05am

When opening the Software Hub, some users may get a message saying no applications available and that the user information in the top right says Unknown.

We are aware of the issue and are in contact with the suppliers who are investigating it.

In the meantime logging out of the Hub, by hovering over the user name (Unknown), will give a logon screen which will allow normal access.

We are sorry for any inconvenience this may be causing.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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