Students Staff


February 21, 2020

[Alert] Issue showing applications on the Software Hub

Filed under: Uncategorized — David Constable @ 9:16 am

Update, 12.15pm

The likely cause of this issue has been identified and we have a plan to fix it.

The repair will take place at 7pm this evening and will unfortunately mean that the Software Hub will be unavailable for about an hour at this time.

Further updates will follow.


Investigating, 9.05am

When opening the Software Hub, some users may get a message saying no applications available and that the user information in the top right says Unknown.

We are aware of the issue and are in contact with the suppliers who are investigating it.

In the meantime logging out of the Hub, by hovering over the user name (Unknown), will give a logon screen which will allow normal access.

We are sorry for any inconvenience this may be causing.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 9, 2020

IT Training News: January to April 2020

Filed under: IT Training, LinkedIn Learning, Uncategorized — sgswaine @ 2:38 pm

Simply follow the links to arrive at the booking page. Courses marked with an asterix incur a small charge.

Training for staff

Outlook for managing a busy inbox        15 Jan, 12 Feb, 4 Mar, 22 Apr
Excel: further functions                           17 Jan, 25 Feb, 11 Mar, 28 Apr
Excel: pivot tables                                   24 Jan, 27 Feb, 27 Mar, 30 Apr
Trello for managing your tasks                31 Jan, 14 Feb, 5 Mar, 23 Apr
New! Box for file storage                        6 Mar, 27 Mar, 23 Apr
Coming soon! Outlook email merge using Word and Excel

Training for researchers

EndNote for reference management       28 Feb, 26 Mar, 29 Apr
NVivo for organising your research*        18 & 19 Mar
New! Using Word to build your thesis     30 Jan, 25 Mar
Newcomers research week events          6 Jan to 10 Jan

Training for creatives

Photoshop for beginners*                        2 & 3 Apr
InDesign for beginners*                           20 & 21 Apr
Creating digital content with Adobe*       30 Mar to 1 Apr

Activate LinkedIn Learning

As an Essex staff member, you have free, unlimited access to online video training through the new LinkedIn Learning site (formerly

Activate your account today to unlock thousands of courses and upload your completion certificates to your LinkedIn profile to demonstrate the skills you’ve learned. Visit our LinkedIn Learning webpage for more information about getting started and using LinkedIn Learning in your teaching and learning.

Bespoke training sessions

If you would like to arrange a bespoke training session for your team at a time and date that suits you, please email to discuss your requirements.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 24, 2019

The IT Training Room has moved!

Filed under: Audio Visual, Computers, IT Training, Uncategorized — sgswaine @ 11:31 am

New location and facelift for IT Training Room

Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is kitted out even better than before.

Room features

We’ve upped the capacity to 14, added two 79″ touch screen LCD panels, a visualiser and a break-out space for brainstorming and collaborative working. The full list of features is as follows:

  • 14 learner PCs with dual monitors
  • 1 lecturer PC with dual monitors and lectern for anyone with an account (externals will need a temp account, requests can be made through the
  • Laptop loom, for connecting any laptop by HDMI or VGA and an audio cable for sound
  • Visualizer for displaying any paper or notes on screen
  • Two 79” wall-mounted touch screen LCD panels
  • Break-out space with wall mounted whiteboards for brainstorming and collaborative working
  • Air-conditioning (centrally controlled) and black out blinds
  • Catering table

The easiest way to get to the room is via Square 2 (behind Zest), take the lift up to level 6 and the room is on your right as you exit the lift. You can also get to it by going through the Estates corridor. For alternative routes check out findyourway.

Can I book the IT Training Room?

You can check availability and book the room for staff related learning via Outlook using the instructions below:

  1. In Outlook, create a new Meeting (Ctrl + Shift + Q).
  2. Click on Rooms…, search for IT Training Room (6.327), click on Rooms > OK.
  3. Use Scheduling Assistant to select an available timeslot.
  4. Click Appointment, then in the Subject field write your name and what the room will be used for eg [Sally Swaine: Excel training]. You can also include the iTrent course code here if you have one, then press Send (Alt + S).
  5. You’ll receive an automatic message to say your booking is Tentative – this is NOT confirmation of your booking.
  6. IT Services will then respond to confirm or decline your request within 48 hours.

NB: All Learning Activities should be entered into iTrent so attendees can keep a record of their professional development. If you wish to advertise your learning event(s) via HR Organiser you will need to complete the iTrent Learning Request Form and submit to Learning and Development ( You’ll also need to attach 6.327 as a resource to your learning activity in iTrent after you’ve booked it through Outlook.

Upcoming IT training courses

Thu 7 Feb, 13:00-15:00 – Excel: further functions
Fri 8 Feb, 10:00-12:00 – Outlook: managing a busy inbox
Thu 14 Feb, 13:00-15:00 – Excel: conditional formatting
Fri 15 Feb, 10:00-12:00 – Excel: pivottables

If you have any questions or would like more information about the room, contact

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 18, 2018

OpenVPN temporarily unavailable this morning

Filed under: Network, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 9:36 am

Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise for any inconvenience caused to anybody who had trouble trying to connect at this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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