Students Staff

Uncategorized

May 21, 2020

[Updated] Network problems on Colchester Campus

Filed under: Network, Uncategorized — Jamie Davey @ 12:08 pm

Update – 14:52

The Networks team continue to investigate reports of localised network connection problems on the Colchester Campus. Service has been restored in several locations including the Silberrad Centre and Lab D.

This may affect people logging into computers on campus or trying to connect to their PC over VPN. Please report any connection problems to the IT Helpdesk –  https://www.essex.ac.uk/student/it-services/it-helpdesk.

We’re sorry for any inconvenience this has caused you. We will update this blog when services are restored.

Jamie Davey – Networks Manager

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April 17, 2020

[Scheduled] We’re making improvements to the Remote Desktop Server

Filed under: Uncategorized, [Resolved], [Service Alert] — David Constable @ 12:05 pm

Update, 4/5/20 9.25pm

All work completed successfully by 9:20pm.  The server has been returned to service

 

Update, 30/4/20 7.30am

The underlying issue has been resolved and we are now ready to proceed with the original upgrade.

The work will now take place on:

  • Monday 4 May between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

Update, 20/4/20 10.00am

We did not do the planned work as we found an underlying issue with the system we needed to upgrade.

We are investigating this new issue with the suppliers and will re-schedule any work needed.

Further updates will be posted here once more information is available.

 

Planned Work

We’re doing some work on our Remote Desktop Server (sernt43) as part of an upgrade to provide you with an even better service.

The work is happening on:

  • Sunday 19 April between 9.00pm and 10.00pm

Unfortunately you won’t be able to access Remote Desktop Server (sernt43) during this time.

We’ll update you here once the work is finished. Thanks as always for your patience.

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March 19, 2020

IT Training is being delivered by webinar

Filed under: Audio Visual, Elearning, IT Training, Uncategorized — sgswaine @ 9:46 am

We’re moving to webinars for IT Training

In response to COVID-19, all classroom training will now be delivered remotely to comply with social distancing and self-isolating recommendations.

Webinar schedule

To register for a webinar simply click on the Register to join link in the schedule below.

11:00-13:00 Friday, 20 March Excel: conditional formatting Register to join
10:00-12:00 Tuesday, 24 March Excel: pivottables Register to join
13:30-14:30 Tuesday, 24 March Box: an introduction to file storage Register to join
09:30-12:30 Thursday, 26 March EndNote: for reference management Register to join
11:00-12:00 Friday, 27 March Box: an introduction to file storage Register to join
12:30-14:30 Friday, 27 March Excel: pivottables Register to join
10:00-12:00 Wednesday, 22 April Outlook: managing a busy inbox Register to join
11:00-12:00 Thursday, 23 April Box: an introduction to file storage Register to join
13:00-14:00 Thursday, 23 April Trello: for managing tasks Register to join
12:00-14:00 Friday, 24 April Excel: conditional formatting Register to join
12:30-14:30 Tuesday, 28 April Excel: further functions Register to join
09:30-12:30 Wednesday, 29 April EndNote: for reference management Register to join
12:30-14:30 Thursday, 30 April Excel: pivottables Register to join

Preparing for a webinar

Please make sure you install Zoom prior to the training session. Visit the Zoom web page for instructions. It is a good idea to be somewhere quiet, where you won’t be disturbed and will have no interruptions.

A microphone and video camera is not essential but can improve your learning experience if you have them. If you don’t have a microphone or video, you can still join the session and will be able to see and hear me, and you can type questions via chat or Q&A.

If you have any technical issues setting up Zoom on your device, please email webinars@essex.ac.uk.

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February 21, 2020

[Alert] Issue showing applications on the Software Hub

Filed under: Uncategorized — David Constable @ 9:16 am

Resolved, late Friday evening

Everything is now back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know.

Update, 12.15pm

The likely cause of this issue has been identified and we have a plan to fix it.

The repair will take place at 7pm this evening and will unfortunately mean that the Software Hub will be unavailable for about an hour at this time.

Further updates will follow.

 

Investigating, 9.05am

When opening the Software Hub, some users may get a message saying no applications available and that the user information in the top right says Unknown.

We are aware of the issue and are in contact with the suppliers who are investigating it.

In the meantime logging out of the Hub, by hovering over the user name (Unknown), will give a logon screen which will allow normal access.

We are sorry for any inconvenience this may be causing.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 9, 2020

IT Training News: January to April 2020

Filed under: IT Training, LinkedIn Learning, Uncategorized — sgswaine @ 2:38 pm

Simply follow the links to arrive at the booking page. Courses marked with an asterix incur a small charge.

Training for staff

Outlook for managing a busy inbox        15 Jan, 12 Feb, 4 Mar, 22 Apr
Excel: further functions                           17 Jan, 25 Feb, 11 Mar, 28 Apr
Excel: pivot tables                                   24 Jan, 27 Feb, 27 Mar, 30 Apr
Trello for managing your tasks                31 Jan, 14 Feb, 5 Mar, 23 Apr
New! Box for file storage                        6 Mar, 27 Mar, 23 Apr
Coming soon! Outlook email merge using Word and Excel

Training for researchers

EndNote for reference management       28 Feb, 26 Mar, 29 Apr
NVivo for organising your research*        18 & 19 Mar
New! Using Word to build your thesis     30 Jan, 25 Mar
Newcomers research week events          6 Jan to 10 Jan

Training for creatives

Photoshop for beginners*                        2 & 3 Apr
InDesign for beginners*                           20 & 21 Apr
Creating digital content with Adobe*       30 Mar to 1 Apr

Activate LinkedIn Learning

As an Essex staff member, you have free, unlimited access to online video training through the new LinkedIn Learning site (formerly Lynda.com).

Activate your account today to unlock thousands of courses and upload your completion certificates to your LinkedIn profile to demonstrate the skills you’ve learned. Visit our LinkedIn Learning webpage for more information about getting started and using LinkedIn Learning in your teaching and learning.

Bespoke training sessions

If you would like to arrange a bespoke training session for your team at a time and date that suits you, please email it.training@essex.ac.uk to discuss your requirements.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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