Students Staff


January 24, 2019

The IT Training Room has moved!

Filed under: Audio Visual, Computers, IT Training, Uncategorized — sgswaine @ 11:31 am

New location and facelift for IT Training Room

Building work is complete on the new IT Training Room (6.327) and it’s officially open for business. The room is located in the old Maths corridor and is kitted out even better than before.

Room features

We’ve upped the capacity to 14, added two 79″ touch screen LCD panels, a visualiser and a break-out space for brainstorming and collaborative working. The full list of features is as follows:

  • 14 learner PCs with dual monitors
  • 1 lecturer PC with dual monitors and lectern for anyone with an account (externals will need a temp account, requests can be made through the
  • Laptop loom, for connecting any laptop by HDMI or VGA and an audio cable for sound
  • Visualizer for displaying any paper or notes on screen
  • Two 79” wall-mounted touch screen LCD panels
  • Break-out space with wall mounted whiteboards for brainstorming and collaborative working
  • Air-conditioning (centrally controlled) and black out blinds
  • Catering table

The easiest way to get to the room is via Square 2 (behind Zest), take the lift up to level 6 and the room is on your right as you exit the lift. You can also get to it by going through the Estates corridor. For alternative routes check out findyourway.

Can I book the IT Training Room?

You can check availability and book the room for staff related learning via Outlook using the instructions below:

  1. In Outlook, create a new Meeting (Ctrl + Shift + Q).
  2. Click on Rooms…, search for IT Training Room (6.327), click on Rooms > OK.
  3. Use Scheduling Assistant to select an available timeslot.
  4. Click Appointment, then in the Subject field write your name and what the room will be used for eg [Sally Swaine: Excel training]. You can also include the iTrent course code here if you have one, then press Send (Alt + S).
  5. You’ll receive an automatic message to say your booking is Tentative – this is NOT confirmation of your booking.
  6. IT Services will then respond to confirm or decline your request within 48 hours.

NB: All Learning Activities should be entered into iTrent so attendees can keep a record of their professional development. If you wish to advertise your learning event(s) via HR Organiser you will need to complete the iTrent Learning Request Form and submit to Learning and Development ( You’ll also need to attach 6.327 as a resource to your learning activity in iTrent after you’ve booked it through Outlook.

Upcoming IT training courses

Thu 7 Feb, 13:00-15:00 – Excel: further functions
Fri 8 Feb, 10:00-12:00 – Outlook: managing a busy inbox
Thu 14 Feb, 13:00-15:00 – Excel: conditional formatting
Fri 15 Feb, 10:00-12:00 – Excel: pivottables

If you have any questions or would like more information about the room, contact

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 18, 2018

OpenVPN temporarily unavailable this morning

Filed under: Network, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 9:36 am

Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise for any inconvenience caused to anybody who had trouble trying to connect at this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.



A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 5, 2018

FASER drop-in sessions

Filed under: Elearning, FASER, IT Training, Uncategorized — sgswaine @ 2:37 pm

Lunch and Learn drop-in sessions for users of FASER

To coincide with the release of the new and improved version of FASER due to be released on Monday 22 January, IT Services is holding a series of drop-in sessions designed to help users understand and transition to the new system.

The drop-in sessions will run over a two week period from 22 Jan to 2 Feb and take place over the lunch hour. Participants will discover what key improvements have been made and have a chance to ask questions.

To book simply follow the link to Lunch and Learn: FASER via HR Organiser and login with your UserID and password.

If you’d like more background information about the update, check out the FASER update blog or if you have any questions about booking a place or session content, please don’t hesitate to contact

We hope to see you there!



A recording of one of the sessions is now available (login required).

The University of Essex will moderate comments and there will be a delay before any posts appear.


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