Students Staff

Timetables

February 19, 2021

[Service Alert] We’re investigating an issue with historical timetabling events in Outlook

Filed under: Email, Timetables, [Resolved], [Service Alert] — Jon Relph @ 11:10 am

Resolved 21 February 1pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Monitoring 19 February 2021 1pm

An issue was identified and has been fixed, timetabling information is being restored and we are monitoring the situation.

Thank you for your patience while we dealt with this.

Investigating 19 February 2021 11.00am

We’re currently investigating reports that some historical timetabling events are missing from Outlook calendars.

Timetabling data for today and into the future has not been affected.

All timetabling data, including all historical events, are available under https://www1.essex.ac.uk/timetables/login.aspx

We’ll post another update as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 13, 2020

[Service Alert] [Resolved] We’re investigating an issue with the timetables website

Filed under: Timetables, [Resolved], [Service Alert] — Alex ONeill @ 9:35 am

Resolved 13th October 2020 11.30am

We have now fixed the issue with access to the timetable page. We will be monitoring this today in case of any further issues.

Update 13th October 2020 9.50am

It seems that the issue is on the timetables web page. As well as using Outlook, you can also use the Webmail service to access your timetable.

We are continuing to investigate and will update you with further information as soon as we can.

Investigating 13th October 2020 9.35am

We’re currently investigating reports of a potential issue with email and timetables via Webmail. This means you may not be able to get to your email and timetables through a web browser using the email.essex.ac.uk web address.

Instead, please download Outlook as part of Office365 on your personal computer, or the Outlook app on your phone to access your email and timetables.

Sorry for any inconvenience this may be causing you. We’ll post another update as soon as we find out more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.


IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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