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July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

Filed under: Corporate systems, FASER, Listen Again, Management Information Systems, Pocket Essex app, SharePoint, Timetables, University website, [Resolved], [Service Alert] — Danny Blanchette @ 2:47 pm

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.

IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Service Alert][Resolved] Problem with FindYourWay room location links in Office 365 calendars

Filed under: Email, Office 365, Timetables, [Resolved], [Service Alert] — Jon Relph @ 4:00 pm

Update 12 October 2017 16:30

Links have now been restored for FindYourWay within your PocketEssex Diary and Office 365 Calendars.

 

Update 12 October 2017 10:00

Problems are still on-going, please accept our apologies for the delay.

Our external partners are in the process of correcting this issue.

We currently have a problem with the links that go to FindYourWay room locations in your diary.

We have identified the problem as being caused by an update to the FindYourWay service which was out of our control.

This is only affecting timetabled teaching events that appear in Office 365 calendars and Pocket Essex. Links contained within the online timetabling website have already been fixed.

We are in the process of correcting this issue and expect this to be fixed by 1pm Wednesday 11 October 2017.

We apologise for any inconvenience this has caused. Please report any further issues to the IT Helpdesk it.helpdesk@essex.ac.uk

Updates will follow this message.

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 29, 2017

[Resolved] Problems Affecting IT Services

Filed under: Corporate systems, FASER, Listen Again, Timetables, University website, [Resolved], [Service Alert] — Samantha Thornton @ 11:33 am

Update 12:05pm

Apologies for the inconvenience this has caused.

Affected services are now restored.

If you are still experiencing issues with these services, please contact it.helpdesk@essex.ac.uk

 

Original 11:25am

Due to IT Services wider issues – Users will also not be able to connect to the following

  • faser.essex.ac.uk
  • listenagain.essex.ac.uk
  • ESIS
  • Parts of the main University website
  • Online timetables

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 13, 2015

[Resolved] Problems with today’s timetabled events in Outlook and Pocket Essex

Filed under: Pocket Essex app, Timetables, [Resolved], [Service Alert] — Sharon Steeples @ 8:51 am

UPDATE: 14:44pm This issue is now resolved.

Due to an overnight update failure, some students may find that today’s timetable (13th October) shown in Outlook and Pocket Essex may be incorrect. Students with timetabled events today are strongly advised to check the web-based timetables at https://www.essex.ac.uk/timetables (or mobile version: https://www.essex.ac.uk/timetables/pocket)

It is anticipated that this will be resolved for tomorrow’s timetables (14th October 2015).

Any inconvenience is regretted.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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