Students Staff

Telephone

October 11, 2021

Problems making outbound telephone calls from Colchester Campus

Filed under: Telephone, [Service Alert], [Unresolved] — Andy Tyne @ 1:27 pm

11 October 2021, 13.20

We have received reports of a number of analogue extensions in Colchester being unable to make external calls.

Our system maintainer is looking into the problem.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 13, 2021

[Service Alert] We’re experiencing a service outage with the BRIA application

Filed under: Telephone, [Service Alert], [Unresolved] — Andy Tyne @ 2:16 pm

We’re experiencing a service outage with the BRIA application.

Our team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be in 30 mins.

Update: 2.25pm

The app is now registering as normal however we are unsure why it happened and will continue to monitor the situation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 29, 2021

[Service Alert] We’re making improvements to the SIP phone system

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 11:12 am

Planned Work

As part of our ongoing improvements to our telephony services, we’ve got some planned upgrades happening on 31 March 2021 from 7.00am to 7.30am.

We do not anticipate any disruption, but we will be running without the usual level of resilience for a short period.

We’ll update you here as soon as the work is complete.

Monitoring, 7.15 am

The work is now complete and we are monitoring the situation.

Thank you for your patience.

Work Complete, 3.30pm

The planned upgrade has been completed successfully.

If you notice any issues please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 22, 2021

[Service Alert] We’re making improvements to our phone service

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 4:10 pm

Resolved

This is now resolved.

Monitoring

The planned work has been completed without incident. We will monitor the system performance for the rest of the day.

Planned work

As part of our ongoing improvements to our phone service, we’ve got some planned upgrades happening on 25 February 2021 from 07.00 am to 08.00 am.

Unfortunately, during this time, you won’t be able to:

  • use a SIP phone (including BRIA softphone), at any campus
  • access voicemail to leave or listen to a message

We apologise for any inconvenience this may cause.

An analogue phone at Southend or Colchester will still work for internal calls within the same campus only.

We’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] Problem with power in the Library

Filed under: Computers, Network, Telephone, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 11:26 am

Resolved, 3:45pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Monitoring, 11:27am

An issue was identified with the power and has been fixed.  We are monitoring the situation to ensure that all services are restored as quickly as possible.

Thank you for your patience while we dealt with this.

 

Investigating, 10:53am

We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.

We’ll post another update here as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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