Students Staff

Telephone

April 1, 2020

Problem with IT Helpdesk Phone Number x2345

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 1:47 pm

Information Update: 17:00

The problem has been resolved. We’re sorry for the disruption.

 

Information Update: 14:00

All staff and students should be now be able to call 2345, we are continuing to monitor the situation. We’re sorry for the disruption.

 

We’re aware that some people are currently having problems contacting the ITS Helpdesk by phone on extension 2345. We’re looking into it urgently and will update this blog as soon as we are able.

Apologies for any inconvenience caused. Please contact the helpdesk online if you are having problems at https://www.essex.ac.uk/staff/it-services/it-helpdesk

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 31, 2020

[Service Alert] Issue making and receiving external telephone calls

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 3:32 pm

Information Update – 7 February 2020:

The steps taken by IT Solutions and our phone system maintainer have resolved the problem.

Information Update – 31 January 2020,16:45:

It is believed the cause of this issue is related to other network problems reported today.

Since counter measures were taken (at approx 15:30) to deal with the network problem, no further call issues have been reported. However, the phone system maintainer will be conducting maintenance checks this evening.

We are confident the issue is now being managed, however Networks and Telecoms Team remain on alert as it may not be resolved.

Further updates will be given if the situation changes.

 

Original Alert:

There is currently a fault with the phone system causing issues when making and receiving external telephone calls.

When an external call is connected one party in the call may not be able to hear the other.

 

Internal phone calls are unaffected.

 

This has been logged with the external system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 25, 2019

Network issues in Physics building due to power outage

Filed under: Network, Telephone, [Resolved], [Service Alert] — Network Manager @ 12:54 pm

Power was restored at 4pm 25/09/19

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At 12.20 today Wednesday 25th September there was a power outage in the physics building affecting some areas of the network and reliant services such as SIP phones.

Affected areas include 5S.6.XX, some of 4SB.5.XX, some of 4SB.6.XX.

Estates have been informed.

Kind regards

Networks

Innovation and Technology Solutions

University of Essex

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 29, 2019

[Service Alert] Silent and dropped phone calls, SIP phone config problems 29/1/19

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 1:00 pm

Information Update 30 January 2019; 12:30:

The cause of the problem has been resolved. Any SIP phone still experiencing issues can be rebooted. Please refer to these instructions.

Information Update; 20:00:

Engineers have restarted a critical service on the system which should have resolved most if not all reported problems.

If there are continuing issues to do with speed dial settings, missed call data, directory changes, screen display updates please email telephones@essex.ac.uk.

IT Services will continue to monitor the situation.

Original Alert:

We have been receiving reports of SIP phone users experiencing a range of issues from dropped calls or silence when collecting a call to loss of configuration settings.

This has been reported to the system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 28, 2019

[Service Alert] Scheduled maintenance will temporarily prevent changes being made to the telephone system – 31 January 2019; 09:00 – 17:00

Filed under: Telephone — Andy Tyne @ 1:30 pm

Original Alert:

We will be migrating the system administration tool to a new server, that will ensure our software support.

During this work we will only be able to make basic changes to extension number functionality e.g. dialing external numbers, swapping analogue extension number locations.

Complex tasks e.g. creating and emending groups, will be picked up the following day.

Please continue to make urgent requests to telephones@essex.ac.uk and we will respond as accurately as we can.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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