Students Staff

Telephone

October 14, 2020

[Scheduled] Planned telephone system upgrades are happening soon

Filed under: Telephone, [Resolved], [Scheduled], [Service Alert] — Andy Tyne @ 7:24 pm

Resolved

The updates have been installed and tested without incident. If anyone is having trouble with please let the IT Helpdesk know.

Planned work

To keep our telephone system well maintained and running properly, we’ve got some planned upgrades happening on:

  • Wednesday 21 October between 6.00am and 8.00am

During this period the phone system will be completely offline for between 20 to 45 minutes depending on the type of phone you are using, when no inbound or outbound calls (including call redirection) will be possible at all campuses and for those using BRIA.

All systems, including voicemail and BCT, will be affected simultaneously and then gradually return to a functional state. 

We expect the work to go smoothly and will update you here as soon as the work is finished.

If you have any questions about this work please email:

telephones@essex.ac.uk ; using the subject line “Phone system upgrade 21/10/20“.

Thanks as always for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 28, 2020

[Service Alert] We are experiencing a complete loss of all analogue telephone services at Colchester Campus

Filed under: Telephone, [Resolved], [Service Alert] — Andy Tyne @ 11:08 am

Resolved, 12:30 pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Investigating, 11:00 am

Anyone using an older style analogue telephone is affected by this outage. This includes:

Security 2222

Lift lines

Credit card readers and alarms connected to the phone system.

An engineer has been called to site to investigate and we will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 27, 2020

[Service Alert] We’re experiencing a service outage with the Southend University Square building network

Filed under: Network, Telephone, [Resolved], [Service Alert] — Kit Lindsley @ 1:45 pm

Resolved 4:35pm 29/09

UKPN and our service provider have now completed a full repair of the damaged fibre optic cable.  ITS have confirmed that all services are fully restored.  Many apologies for the disruption to service.

 

Investigating 3:30pm 28/09

Field engineers from our service provider have identified that the fault is caused by some electrical damage in the wider Southend city centre area.  UKPN are working to resolve the electrical issues and ITS continue to look closely at alternatives to get everything back up and running at the earliest possible convenience.  Many apologies for the continued disruption.

 

Investigating 5:00pm 27/09

Field engineers from our service provider are currently on their way to our Southend campus.

 

Investigating 2:25pm 27/09

We have a high priority fault logged with our service provider and we are closely supporting their investigation.

 

Investigating 1:45pm 27/09

We’re experiencing a service outage with the university network in the University Square building at our Southend campus.  Please note that student accommodation internet in the University Square is not impacted.

Our team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

The next update will be in 15 minutes.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 1, 2020

Problem with IT Helpdesk Phone Number x2345

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 1:47 pm

Information Update: 17:00

The problem has been resolved. We’re sorry for the disruption.

 

Information Update: 14:00

All staff and students should be now be able to call 2345, we are continuing to monitor the situation. We’re sorry for the disruption.

 

We’re aware that some people are currently having problems contacting the ITS Helpdesk by phone on extension 2345. We’re looking into it urgently and will update this blog as soon as we are able.

Apologies for any inconvenience caused. Please contact the helpdesk online if you are having problems at https://www.essex.ac.uk/staff/it-services/it-helpdesk

 

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 31, 2020

[Service Alert] Issue making and receiving external telephone calls

Filed under: Telephone, [Resolved], [Service Alert] — Network Manager @ 3:32 pm

Information Update – 7 February 2020:

The steps taken by IT Solutions and our phone system maintainer have resolved the problem.

Information Update – 31 January 2020,16:45:

It is believed the cause of this issue is related to other network problems reported today.

Since counter measures were taken (at approx 15:30) to deal with the network problem, no further call issues have been reported. However, the phone system maintainer will be conducting maintenance checks this evening.

We are confident the issue is now being managed, however Networks and Telecoms Team remain on alert as it may not be resolved.

Further updates will be given if the situation changes.

 

Original Alert:

There is currently a fault with the phone system causing issues when making and receiving external telephone calls.

When an external call is connected one party in the call may not be able to hear the other.

 

Internal phone calls are unaffected.

 

This has been logged with the external system maintainer.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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