Students Staff

SharePoint

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 1, 2017

[Service Alert] Resolved: SharePoint search indexing issue

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 9:15 am

We believe that we have traced, and fixed, the source of the problem which was preventing newly uploaded files from being indexed by SharePoint.

Users should now see that search is now working, and files uploaded yesterday, and this morning, should be appearing on our various SP systems.

If files are not appearing, please ensure that you have refreshed the page in your web browser before contacting sphelp@essex.ac.uk.

We would like to thank users for their patience during this issue.

The SharePoint Team
sphelp@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 31, 2017

[Service Alert] SharePoint search indexing currently not picking up newly uploaded files

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:48 pm

 

It appears that the search indexing service for files uploaded to SharePoint ceased working around 23:40pm last night. This is being urgently investigated.

Successfully uploaded files will not be lost, as they will be stored by SharePoint, however users will not be able to search for them, and they will not appear on ‘eDocs’ or ‘search’ webparts on EAF/ESF/ECF etc.

We will keep key stakeholders informed of progress to fix this issue.

Services affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites hosted in the https://mysite.essex.ac.uk domain.

SharePoint Team
sphelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 29, 2017

[Service Alert] Complete: SharePoint maintenance 29th – 30th July

Filed under: SharePoint, [Resolved] — Sharon Steeples @ 6:48 pm

This weekend’s scheduled maintenance for the SharePoint Service is now complete. We thank users for their patience. Users may resume activities on the service.

SharePoint Team
sphelp@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 24, 2017

[Service Alert] Possible disruption to SharePoint Services for planned maintenance this weekend (29th and 30th July)

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:30 pm

Users may experience a brief disruption to SharePoint Services either early morning, or during the evening, on one or both of Saturday 29th and Sunday 30th July 2017.

This is to accommodate some essential maintenance work to the SQL servers that run SharePoint, and it is needed to address an issue with service resilience.

During the maintenance work, we do not anticipate any prolonged period of service outage. However, the SharePoint service should be considered ‘at-risk’ during the above period. Users are requested to avoid using (and particularly editing) any SharePoint sites or SharePoint-hosted documents, during the ‘at risk’ period to prevent loss of unsaved data.

Services potentially affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites hosted in the https://mysite.essex.ac.uk domain.

We apologise for any inconvenience this will cause.

Notification will be made to users when the period of maintenance is complete.

SharePoint Team
sphelp@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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