Students Staff

SharePoint

November 20, 2018

Scheduled Maintenance: PG EAF and UG EAF sites and forms, Tuesday 20 November 5pm-7pm

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 11:20 am

In order to roll-out a software upgrade to our workflow forms engine (Collagen), the SharePoint Team will be undertaking essential maintenance on the SharePoint PG EAF and UG EAF sites, and the Admissions forms used by these sites, between 5pm and 7pm this evening (Tuesday 20 November 2018).

Collagen Engine runs UG/PG Decision Review Forms, and the PG Dean Approval Form.

Staff should not attempt to use, or create, any forms during the maintenance period, as any changes made whilst the roll-out is happening will be lost.

Changes will also be made which affect the task screens within UG EAF and PG EAF, so anyone using those during the roll-out will have a sub-optimal experience.

SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 1, 2018

Fixed: All Committee websites on SharePoint (sp.essex.ac.uk/committees)

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:40 pm

The Committees SharePoint website, and all of its sub-websites have been restored, and all sites and their contents should be available now from https://sp.essex.ac.uk/committees/.

The sites have all been restored from the database backup taken at 23:25pm on 31/10/2018 (yesterday). Therefore editors of any committee sites who were working on them after this time, and before 10.00am this morning, will have lost those changes. Potential change loss will include: added, deleted and edited files/lists/list items, as well as changes to permissions, web parts, libraries, or appearance. Site editors in this position are advised to carefully check their site(s) and to reapply any lost changes accordingly.

Users may also find that the SharePoint Search Index cannot find some/all of the files within the many SharePoint committee sites at the current time. This issue should resolve itself overnight, as the service does a nightly full re-index.

We would like to thank users for their patience whilst the required remedial action took place.

If anyone has any follow up queries resulting from this service outage, please send them to sphelp@essex.ac.uk.

The SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

All Committee websites on SharePoint (sp.essex.ac.uk/committees) currently unavailable

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 10:24 am

The SharePoint Team are currently working to restore the Committees SharePoint website, and all of its sub-websites.

The restore will take a number of hours to complete, so sites and their contents may not be available for the next 24-48 hours.

Further updates will be published here as and when they are known.

All inconvenience is regretted.

The SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.


IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 9, 2018

[Service Alert] IMPORTANT SharePoint service to be treated as READ-ONLY due to issues previewing, opening, saving, and uploading Office documents

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 9:42 am

UPDATE Tuesday 10 July 13.00pm

User feedback has confirmed that the SharePoint service has been restored as expected. The root causes of the problems are known, and actions are being taken to prevent future reoccurrence.

SharePoint Team
sphelp@essex.ac.uk

————————

UPDATE Monday 9 July 17.16pm

The SharePoint Team are cautiously optimistic that these issues were resolved earlier today.

We are inviting users to return to working normally with their files, but to report any issues to sphelp@essex.ac.uk .

We thank users for their patience, and apologise again for any inconvenience caused.

SharePoint Team
sphelp@essex.ac.uk

————————

There are still on-going issues with the Office Web Server (OWAS), part of our SharePoint Farm, which we are aware will cause disruption to users.

Our advice is: please treat files in SharePoint as READ-ONLY until further notice. Do not edit online or offline, as we cannot guarantee your changes will not be lost.

Office Web Apps provides the services below:

  • Opening Office documents (eg Word, Excel, OneNote, PowerPoint) on SharePoint sites;
  • Synching Office documents to SharePoint sites;
  • Synching Outlook calendars to SharePoint sites;
  • Uploading Office files edited offline/in desktop applications to SharePoint sites;
  • Previewing Office documents;
  • Previewing Image Files;
  • Previewing and opening PDF files.

Not all files seem to be affected. The issue is intermittent.

Users may also experience an issue with Office files refusing to open in their web browser, and also saying that the file can’t be opened in the desktop application either (eg Word, Excel).

It was hoped that the maintenance work undertaken on the SharePoint Farm on Saturday would have resolved these issues. But it is apparent further remedial action is still required.

The SharePoint Team are investigating this with urgency, and external support is being sought from our SharePoint Support Service as well.

We greatly apologise for any inconvenience caused, and recognise the urgency to resolve these issues for users.

Further updates will be posted here as they are known.

SharePoint Team
sphelp@essex.ac.uk

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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