Students Staff

SharePoint

September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.


 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Resolved] Major outage: web services offline – investigations urgently being carried out

Filed under: Other, SharePoint, University website, [Resolved], [Service Alert] — Sharon Steeples @ 8:59 am

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


Update 16:55 – We will be undertaking some remedial action to address the underlying cause of these problems tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

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Update 09:32 – The website and other services affected by this issue are now back up and running. We are still working on addressing the cause and it may be necessary for more work to be carried out which may further disrupt service availability. We will post an update with more information as soon as possible,

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The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2019

[Resolved] Problem with SharePoint Office Web Apps Displaying Word/PDF/Excel Files

Filed under: SharePoint, [Resolved], [Service Alert] — Kyle Cooke @ 2:15 pm

UPDATE 13:35pm, 20 September 2019

Issue traced to faulty load balancer configuration. Permanent fix now enabled. Workaround has been removed. Steps are also being taken to ensure no future reoccurrence of the issue.
This issue is now closed.

UPDATE 09:10am, 19 September 2019

There is a workaround in place on the Load Balancer service which means that SharePoint service users should now be able to access and preview Word/Excel/PDF files.
This is a temporary fix however, and the underlying cause is still being sought.
Services affected: sp.essex.ac.uk, edrm.essex.ac.uk.

UPDATE 16:52pm, 18 September 2019

With regret, the issue has reoccurred. Further investigations are on-going.
Issue affects SharePoint hover panel previews of Word/Excel/PDF files, and also opening Word/Excel/PDF files, stored in SharePoint, in a web browser. Please be assured that no data has been lost. We are just experiencing a failure with data retrieval through the Office Web Apps Service.
Services affected: sp.essex.ac.uk, edrm.essex.ac.uk.

UPDATE 14:48pm, 18 September 2019

The issue was traced to a misconfigured SSL certificate on the Load Balancer service for SharePoint. The setting has been corrected, and we now believe full service to be restored.
Any user still experiencing issues should close their web browser and re-open it and re-try accessing the file, before reporting it to the SharePoint Team (sphelp@essex.ac.uk).
Thank you.

ORIGINAL ISSUE:

We currently have a problem that is affecting the opening of documents using the web panel in SharePoint document libraries.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.


IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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