Students Staff

SharePoint

March 18, 2021

[Service Alert] Issue with access to Exam Timetables Website and other University web pages

Filed under: SharePoint, Timetables, University website, [Resolved], [Service Alert] — Sharon Steeples @ 4:15 pm

We’re aware of an issue affecting access to the Exam Timetables Website (https://www1.essex.ac.uk/examtimes) and some other University web pages and web pages on SharePoint (EAF/ESF/ECF).

The cause has been identified as extremely high load on the Exam Timetables Website itself, and this is having a detrimental effect on other database-driven web pages too.

We are sorry for any inconvenience this may be causing you.

Students are advised to wait, and retry accessing the Exam Timetables Website later.

We will continue to monitor the situation.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 11, 2021

[Resolved] SharePoint service: delays with search indexing

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 2:40 pm

Resolved 16:20pm

This issue is now resolved.
We are sorry for any inconvenience this may have caused you.

 

Update 14:50pm

We have identified the cause and taken action to rectify the problem. Search index service is gradually resolving, and should be fully restored in a few minutes. We will continue to monitor the situation .

 

14:40pm

We are aware of an issue which is affecting SharePoint search indexing and are investigating the root cause.

We will provide updates as we know more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 1, 2021

[Service Alert] We’re making improvements to our online forms hosted on forms.essex.ac.uk

Filed under: SharePoint, [Resolved], [Scheduled], [Service Alert] — Sharon Steeples @ 9:15 am

UPDATE 10:42am: This work is now complete.

The SharePoint Team will be deploying an upgrade to the Collagen Forms Service (hosted on forms.essex.ac.uk) this morning between 10:30am and 10:45am on Monday 1 March 2021.

We expect to make all required changes in 5 minutes or less. However, as a precautionary measure we are asking staff and students not to attempt to edit any of the below form types until after 10:45am, as any changes in that timeframe could be lost:

  • PG DRF
  • UG DRF
  • PG Dean Approval Form
  • Dissertation Extension Request
  • Research Away Request
  • Change of Mode of Study Request
  • Request for Withdrawal
  • CAS Extension Request
  • ECF Case File Workflow

We apologise for any inconvenience this may cause.

We’ll update you as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 9, 2020

We’re performing scheduled maintenance on SharePoint service

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:42 pm

We will be performing scheduled maintenance on our SharePoint service on Thursday 10th December, to prepare it for the start of the 2021 calendar year.

There is a possibility of a brief interruption in service for users of ESF, PGEAF, UGEAF, ECF and Reporting – of no more than 10 minutes – at some point during this essential work and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is finished.

14:53 UPDATE: the scheduled maintenance is now complete.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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