University of Essex

SharePoint

July 1, 2017

[Service Alert] SharePoint Service restored

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 3:56 pm

Further to the alert earlier today, the SharePoint Service is now restored.

We would like to thank users for their patience, and to apologise for the extended outage duration.

It is likely that additional maintenance will be needed next week, but any anticipated disruption to users will be notified in advance.

SharePoint Team

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[Service Alert] All SharePoint Services currently offline

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 12:49 pm

This morning’s maintenance to upgrade the SharePoint SQL servers has not been successful. This has caused all SharePoint sites to go offline.

Staff in Computing Services are working with staff in CIS to restore the service as soon as possible. The duration to perform a rollback is currently uncertain.

Updates will be posted as they are known.

We apologise for an inconvenience caused by this outage.

The SharePoint Team

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June 21, 2017

[Service Alert] Disruption to SharePoint Services for planned maintenance 8:00am to 2:00pm Saturday 1st July

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 10:14 am

Users may experience a brief disruption to SharePoint Services between 8.00am and 2:00pm on Saturday 1st July 2017. This is to accommodate some essential maintenance work to upgrade the version of SQL server to a newer version (2012 R2), and it is needed to address a known issue with stability.

During the maintenance work, we do not anticipate any prolonged period of service outage. However, the SharePoint service should be considered ‘at-risk’ during the above period. Users are requested to avoid using (and particularly editing) any SharePoint sites or SharePoint-hosted documents, during the ‘at risk’ period to prevent loss of unsaved data.

Services potentially affected include:

  • All sites hosted in the https://edrm.essex.ac.uk domain (PG EAF, UG EAF, ESF, Agent Online Services, Reporting)
  • All sites hosted in the https://sp.essex.ac.uk domain
  • All personal mysites hosted in the https://mysite.essex.ac.uk domain.

We apologise for any inconvenience this will cause.

Notification will be made to users when the service is restored to full usability.

SharePoint Team
sphelp@essex.ac.uk

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May 6, 2017

[Service Alert] Sharepoint Service Upgrade Complete

Filed under: SharePoint, [Resolved], [Service Alert] — Sharon Steeples @ 2:55 pm

The scheduled maintenance on our SharePoint servers has been completed. It took slightly longer than expected, so we are grateful for the patience of our users during the (slightly) extended downtime.

Any user experiencing issues with SharePoint post-upgrade, is advised to reboot their PC and retry. If problems still occur please report them to the Help Desk in the first instance.

Thank you.

SharePoint Team

 

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May 3, 2017

[Resolved] SharePoint temporarily unavailable

Filed under: SharePoint, [Resolved] — Sharon Steeples @ 5:55 pm

Due to an earlier disk issue, we are having to undertake some urgent maintenance of the SharePoint Service out of hours this evening (post 5:30pm).

SharePoint will be unavailable for approximately 15 minutes. Please try again later.

Lack of prior warning is regretted.

SharePoint Team

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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