Update: 17:50
We have been notified that printing services have been restored. ITS staff will confirm and update if necessary.
Original post:
Printing is currently unavailable throughout our Southend Campus due to a fault. We have logged this with our print solution provider who are investigating.
Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.
Resolved, 5.00pm
This issue is now resolved. Thank you for your patience while we got this fixed.
Identified, 1.45pm
Printing is currently unavailable on the ground floor of the Silberrad Student Centre at Colchester Campus, due to a fault. Other areas of the Silberrad Student Centre are unaffected.
Sorry for any inconvenience this may cause. We’ll update you as soon as we have more information.
Resolved, 4.45pm
Printing services are back to normal. If you’re still having trouble please let the IT Helpdesk know.
Monitoring, 4.03pm
Good news – the fix has been applied and you should now be able to print again. We are continuing to monitor the situation. Sorry for any disruption this may have caused and thanks again for your patience.
Update, 3.35pm
All printing will be temporarily unavailable from 3.40pm for around 10 minutes so we can apply a fix. Updates to follow.
Update, 2.23pm
Unfortunately due to more technical issues the number of working printers is now around 50%. Our teams are working to get this fixed as soon as possible. Thanks for your patience.
Update, 12.18pm
90% of printers are now working. If your nearest printer still isn’t working please email it.helpdesk@essex.ac.uk with the printer number on the front that starts ‘MCPS’ so we can investigate further.
In the meanttime please find your next nearest available printer.
Sorry again for the disruption to printing.
Investigating, 9.13am
We currently have a problem with printing not working across all campuses.
Sorry, we are stopping you from printing material.
The cause of the problem is being investigated. More information to follow.
Update 17:05
The printing service should now be functioning normally. If you had submitted a job to the print queue whilst the service was having problems (between 1pm and 5pm) then you may need to resubmit the job. We apologise for any inconvenience this may have caused.
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There is currently an issue with printing to the centrally managed printers, affecting only staff on our Colchester campus. As a result, any print jobs submitted after 1pm today will not be processed and will need to be submitted again, once the issue has been resolved.
We are looking into the cause of the issue and will post an update when available.
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