Students Staff

Printing

December 5, 2019

Staff printing currently unavailable

Filed under: Printing, [Resolved] — Trevor Smith @ 2:38 pm

Update 17:05

The printing service should now be functioning normally. If you had submitted a job to the print queue whilst the service was having problems (between 1pm and 5pm) then you may need to resubmit the job. We apologise for any inconvenience this may have caused.

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There is currently an issue with printing to the centrally managed printers, affecting only staff on our Colchester campus. As a result, any print jobs submitted after 1pm today will not be processed and will need to be submitted again, once the issue has been resolved.

We are looking into the cause of the issue and will post an update when available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2019

Printing issues in the Library

Filed under: Library IT, Printing — Trevor Smith @ 12:43 pm

We are aware that some of our users are experiencing intermittent printing issues on the Multi Function Devices within the library.

The cause of these issues is currently being investigated.

We apologise for any inconvenience this may be causing and suggest that, until this issue is resolved, our users use the printers in other areas for any time critical printing.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 8, 2017

[Service Alert] Network related problems affecting services at East15 campus

Filed under: Network, Printing, [Resolved], [Service Alert] — Trevor Smith @ 3:28 pm

We are currently investigating network related issues in our East15 campus which is affecting access to network file shares, printing and some other services.

We will provide an update as soon as more more information is available.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

Web print access

Filed under: Pocket Essex app, Printing, Uncategorized — Trevor Smith @ 4:25 pm

We are currently aware of and investigating an issue affecting access to papercut.essex.ac.uk and web print from devices connected via Eduroam. We will provide more information once the cause has been identified and fixed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 12, 2017

[Service Alert][Resolved]Printing in Open Access areas

Filed under: Computers, Library IT, PC Labs, Printing, [Resolved], [Service Alert] — Colin Phillips @ 8:47 am

UPDATE: 09:55 The server that controls the Papercut system is now back online.


 

There is currently an issue with the printing system (Papercut) which is preventing users from printing at all campuses.

We are working to resolve the issue and will post an update once the service is back online.
Apologies for any inconvenience

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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