Students Staff

Pocket Essex app

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.


IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2018

[Service Alert][Resolved] Issues affecting Pocket Essex

Filed under: Pocket Essex app, [Resolved], [Service Alert] — Tags: , , , , , — admin @ 11:52 am

Update 02 October 2018, 16:44:

We have been advised that the issues are now resolved.

Update 02 October 2018, 10:30:

The suppliers of Pocket Essex, CampusM, have advised us that problems with the app are continuing into a second day.

Original post:

Students may have problems trying to sign in to the Pocket Essex mobile app, and may experience slow performance once the app has loaded.

We are working with the suppliers of the app to find a resolution.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.


IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 7, 2017

Web print access

Filed under: Pocket Essex app, Printing, Uncategorized — Trevor Smith @ 4:25 pm

We are currently aware of and investigating an issue affecting access to papercut.essex.ac.uk and web printĀ from devices connected via Eduroam. We will provide more information once the cause has been identified and fixed.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 21, 2016

[Resolved] Duplicate emails from FASER

Filed under: FASER, Pocket Essex app, [Resolved], [Service Alert] — Benjamin Steeples @ 12:03 pm

Between 12:30pm and 1:00pm today, a processing error caused FASER to re-send historic feedback alerts via email and Pocket Essex.

We believe this problem is a one off, but we are investigating the cause.

Apologies for any inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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