Students Staff

Other

June 18, 2020

[Service Alert] We’re making improvements to our remote desktop server – sernt43

Filed under: Other, [Resolved], [Service Alert] — David Constable @ 2:04 pm

Work Complete

The planned upgrade was completed successfully on Friday.

If you notice any issues please let the IT Helpdesk know.

 

Monitoring

The work is now complete and we are monitoring the service.

Thank you for your patience.

 

Planned Work

As part of our ongoing improvements to the remote desktop server sernt43, we’ve got some planned upgrades happening on 19 June 2020 from 6.30 am to 7.00 am.

Unfortunately you won’t be able to access sernt43 during this time and we apologise for any inconvenience this may cause.

We’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 18, 2020

[Scheduled] We’re making improvements to your sernt43 virtual server soon

Filed under: Other, [Resolved], [Scheduled], [Service Alert] — David Constable @ 11:12 am

Planned Work

We’re doing some work on the sernt43 virtual server in order to provide you with a better service.

The work is happening on:

  • Wednesday 18 March between 9.30pm and 10pm

Unfortunately you won’t be able to access sernt43 during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 15, 2020

[Service Alert] Scheduled restarts of Windows staff computers and servers

Filed under: Other, [Scheduled], [Service Alert] — Dan Jolly @ 5:45 pm

27/01/2020 update

We will update all remaining PCs, regardless of whether they have a user logged or not, on the evening of 30 January 2020. Please note that from 8pm on 30 January 2020 any open unsaved data will be lost. The security of our PC’s and data is of paramount importance to us so we very much appreciate everyone’s cooperation.

24/01/2020 update

Thank you to all staff who have now run the Windows 10 update on their PC / laptop. As you may have seen in the media this is an urgent security software update which has been released to protect Windows software.

We are aware of a small number of PC which are turned on but are not being used or nobody is logged in. We will apply the update and reboot those PC’s starting from tonight, 24 January 2020 continuing until 31 January 2020.

There are some PC’s which have a user logged in but still need to be updated. In order to protect the work being done on those PC’s could we ask you to log out of those PC’s on the evening on 28 January 2020. These PC’s will be updated and rebooted from 8pm that evening.

All remaining PC’s which need an update, regardless of whether they have a user logged or not will be updated on the evening of 30 January 2020. Please note that from 8pm on 30 January 2020 any open unsaved data will be lost.

The security of our PC’s and data is of paramount importance to us so we very much appreciate everyone’s cooperation.

16/01/2020 1.45pm | Update

If you’re PC was switched off last night and you’re wondering what to do, don’t fret, just restart your PC at your earliest convenience.

15/01/2020 5.45pm | Update

In addition to restarting Windows staff computers we will also be restarting some servers. We do not expect this to cause any disruption to our services.

Further updates to follow.


15/01/2020 3pm | Original communication 

Dear Colleagues,

Innovation and Technology Solutions need to restart all staff computers running Windows in order to apply essential Windows updates. The updates will be applied automatically to all computers this evening after 8pm, followed by an automatic restart, to minimise disruption. Please note the following action:

Before you leave for the day please can you make sure that you:

1. Save and close all of your work, files and documents
2. Close all of your open programs
3. Leave your computer switched on and lock the screen (this can be done by pressing the Windows Key + L)

If you have any issues with your computer following the updates, or have any queries please contact the IT Helpdesk.

Thank you for assistance.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 27, 2019

[Scheduled Service Alert] Software Hub update and macOS Catalina compatibility

Filed under: Other, [Resolved], [Service Alert] — Dan Jolly @ 1:43 pm

Resolved 02/03/2020

The update has now been tested and the Software Hub is working ok for Catalina users.

Update 21/02/2020

The update was completed successfully by 10pm last night and we believe that the Hub is now fully operational again.

Catalina users are now be able to access the Hub without issue, we recommend using Chrome to do this.

If you have any issues please contact the ITS Helpdesk.

Update 20/02/2020

The update to our Software Hub is now scheduled for this evening at 7pm, we apologize for the short notice.

The Hub will be unavailable for a few hours while the update takes place.

Updates to follow.

Update 28/01/2020

Due to technical issues this update is still pending.  Sorry if this is stopping you using the Software Hub on your Mac.

We are working hard to find a fix for this issue and as soon as we do we’ll get the update scheduled in right away.

Update 03/01/2020

We have rescheduled the update for Monday 6 January at 6pm. The Software Hub will be unavailable for a few hours while the update takes place.

Updates to follow.

Update 05/12/2019

The scheduled update to our Software Hub did not complete successfully last night due to unforseen technical reasons.

We are investigating the issue and will need to reschedule the update once it is resolved, this is a priority.

Normal service was resumed by 9.30pm.

Unfortunately, as a result macOS Catalina users will still not be able to use the Software Hub until the update is installed.

We will update this post as soon as we know more.


 

Mac OS Catalina compatibility

Devices running Mac OS Catalina (10.15) are not currently compatible with the Software Hub.

If you use the Software Hub on a Mac we recommend that you hold off on updating to Catalina until after the Software Hub update – details below.

Software Hub update

The Software Hub will be unavailable for a few hours from 6pm on Wednesday 4 December.

This is so we can update the Software Hub to the latest version which will ensure compatibility with devices running Mac OS Catalina.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 27, 2019

Issues affecting multiple services

Filed under: FASER, Other, University website, [Resolved], [Service Alert] — John Maydew @ 4:01 pm

We experienced an incident with our database servers between 14:49 and 15:51 which affected multiple services including FASER, MyEssex and online registration for car parking. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »