Students Staff

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January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 27, 2017

[Service Alert] IT services recovering after University power failure

Filed under: Network, Other, [Resolved], [Service Alert] — Dan Jolly @ 11:29 am

IT services are recovering following the recent University-wide power failure. However if you’re experiencing any IT problems please report them to the IT Helpdesk so we can investigate.

Please note IT lab M is currently closed while we work to restore the power.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 28, 2017

[Scheduled Alert] Power shutdown and testing at Loughton Campus on Sunday 2nd April 2017

Filed under: Network, Other, [Resolved], [Service Alert] — Matt Softly @ 12:47 pm

Buildings across Loughton Campus will be subject to a shutdown and power test on Sunday 2nd April 2017. This scheduled maintenance work will affect access to buildings, and some IT services may be unavailable.

All buildings will be closed to students and staff as per usual on Sunday.

IT Services staff will be on site and monitoring remotely to ensure services resume as expected.
Remote working by Loughton staff will be unavailable on Sunday 2nd April.
E15 drive/folders will be unavailable for staff based at the Southend Campus on Sunday 2nd April.

All buildings will resume usual opening hours on Monday 3rd April.

If you have any questions please contact IT Southend (it.southend@essex.ac.uk or extension 8341)

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 16, 2017

[Scheduled Alert] Power shutdown and testing at Southend Campus on Sunday 26 March 2017

Filed under: Network, Other, [Resolved], [Service Alert] — Dan Jolly @ 11:48 am

Buildings across Southend Campus will be subject to a shutdown and power test on Sunday 26 March 2017. This scheduled maintenance work will affect access to some buildings, and some IT services may be unavailable.

IT Services staff will be on site and monitoring remotely to ensure services resume as expected. All buildings will resume usual opening hours on Monday 27 March.

Buildings and services affected:

The Forum

  • The Learning Hub (second floor) will be closed to all staff and students between 8am and 10am (you will be asked to leave at 7.45am)
  • The rest of the Forum including the Library will be closed for the whole day
  • The Learning Hub will be accessible through the out-of-hours side entrance before 8am and after 10am, but no other parts of The Forum will be accessible on that day.
  • Some IT services, for example wifi, may be unavailable between 1.30pm and 4.00pm
  • UPDATE (11:10) The Learning Hub is now accessible to students. We are aware of an issue that is causing some of the machines in the Open Study Space to be without power and are investigating
  • UPDATE (11:47) All issues relating to Open Study Space power have been resolved. We are aware of an issue preventing the use of the Open Study Space Pods
  • UPDATE (12:12) All issues relating to Open Study Space Pods have been resolved

University Square

  • University Square will be powered down between 10am and 1pm
  • During this time lifts will be out of action, wired and wireless internet may be inaccessible and areas will be without power/lighting
  • The study facilities in The Forum’s Learning Hub will be accessible during this period
  • UPDATE (13:08) Power has been restored throughout University Square

Gateway Building

  • Closed to all staff and students for the whole of Sunday 26 March
  • UPDATE (17:25) Power has been restored throughout Gateway Building. Some isolated power issues currently being investigated. Eduroam not currently available within Gateway, University Square and Clifftown Studios
  • UPDATE (18:41) Isolated power issues have been resolved. Eduroam is unlikely to be available within Gateway, University Square and Clifftown Studios until Monday morning (27/03/2017)
  • UPDATE (10:34 27/03/2017) Eduroam issues have now been resolved

Clifftown Studios

  • Closed to all staff and students for the whole of Sunday 26 March
  • UPDATE (18:53) Difficulties experienced during power down resulting in the sourcing of a temporary solution for power. Temporary solution expected to be in place by the evening and ready for building opening on Monday (27.03/2017). Additional works will be needed to switch from temporary to business-as-usual solution

If you have any questions please contact IT Southend (it.southend@essex.ac.uk or extension 8341)

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 10, 2016

[Service Alert] Problem with Office 365 email service affecting our Helpdesk call logging software

Filed under: IT Helpdesk, Other, [Resolved], [Service Alert] — Dan Jolly @ 2:27 pm

Update 16:04

This problem has now been resolved.


 

Original alert

There is currently a problem with Microsoft’s Office 365 email service which is stopping our Helpdesk call logging software (Cherwell) processing new requests.

As of 8.40am this morning, if you have sent an email to any of the below mailboxes, you will not have received an automatic reply or ticket number.

  • desk@essex.ac.uk
  • helpdesk@essex.ac.uk
  • it.helpdesk@essex.ac.uk
  • ltt@essex.ac.uk
  • avs@essex.ac.uk
  • sphelp@essex.ac.uk

We are still receiving emails outside of Cherwell and are responding manually. However this may affect our response time.

Microsoft are ware of the problem and are working to resolve the issue.

Further information will be made available as soon as we know more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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