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February 28, 2018

[Service Alert] Reduced service on the IT Helpdesk today

Filed under: IT Helpdesk, Other, [Resolved], [Service Alert] — Dan Jolly @ 10:30 am

We have a reduced service on the IT Helpdesk today.

If you need support please email it.helpdesk@essex.ac.uk instead of phoning or visiting the IT Helpdesk. Telephones and answerphone messages will still be monitored but  there may be a delay in our reply.

Don’t forget you can also check our website and knowledge base for service information and answers to frequently asked questions.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 27, 2018

OpenVPN connection problems

Filed under: Other, [Resolved], [Service Alert] — Trevor Smith @ 2:39 pm

Resolved: This issue has now been resolved. If you are still experiencing connection problems please contact the IT Helpdesk (desk@essex.ac.uk)


 

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University VPN service. We are currently looking into this issue and will post an update as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 27, 2017

[Service Alert] IT services recovering after University power failure

Filed under: Network, Other, [Resolved], [Service Alert] — Dan Jolly @ 11:29 am

IT services are recovering following the recent University-wide power failure. However if you’re experiencing any IT problems please report them to the IT Helpdesk so we can investigate.

Please note IT lab M is currently closed while we work to restore the power.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 28, 2017

[Scheduled Alert] Power shutdown and testing at Loughton Campus on Sunday 2nd April 2017

Filed under: Network, Other, [Resolved], [Service Alert] — Matt Softly @ 12:47 pm

Buildings across Loughton Campus will be subject to a shutdown and power test on Sunday 2nd April 2017. This scheduled maintenance work will affect access to buildings, and some IT services may be unavailable.

All buildings will be closed to students and staff as per usual on Sunday.

IT Services staff will be on site and monitoring remotely to ensure services resume as expected.
Remote working by Loughton staff will be unavailable on Sunday 2nd April.
E15 drive/folders will be unavailable for staff based at the Southend Campus on Sunday 2nd April.

All buildings will resume usual opening hours on Monday 3rd April.

If you have any questions please contact IT Southend (it.southend@essex.ac.uk or extension 8341)

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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