Students Staff

Other

September 27, 2019

Issues affecting multiple services

Filed under: FASER, Other, University website, [Resolved], [Service Alert] — John Maydew @ 4:01 pm

We experienced an incident with our database servers between 14:49 and 15:51 which affected multiple services including FASER, MyEssex and online registration for car parking. Users would’ve seen an error or a blank screen when trying to access any of the affected systems.

This issue has since been resolved and the services are now available again. Anyone still experiencing issues are encouraged to contact the it helpdesk

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2019

[Resolved] Major outage: web services offline – investigations urgently being carried out

Filed under: Other, SharePoint, University website, [Resolved], [Service Alert] — Sharon Steeples @ 8:59 am

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


Update 16:55 – We will be undertaking some remedial action to address the underlying cause of these problems tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

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Update 09:32 – The website and other services affected by this issue are now back up and running. We are still working on addressing the cause and it may be necessary for more work to be carried out which may further disrupt service availability. We will post an update with more information as soon as possible,

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The University of Essex will moderate comments and there will be a delay before any posts appear.

July 31, 2019

[Service Alert] [Resolved] Cherwell Service Desk license expired

Filed under: Email, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:44 am

The license key has now been successfully applied and the software is back to full usage.

31/07/2019 09:55am


The license key for Cherwell has expired, and the software is currently unavailable. We are expecting to receive a license key this morning. Until this time, all emails directed to Cherwell (bsthelp@essex.ac.uk) are being saved and will be redirected once the license key has been applied.

Update expected at 31/07/2019 10:30am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 28, 2019

Filed under: Library IT, Lynda, Moodle, Other, [Resolved], [Service Alert] — Trevor Smith @ 10:30 am

Between around 9:20 and 10:00 this morning there was an issue at the data center of one our service providers which led to some systems becoming temporarily unavailable. This would have included Moodle, Qualtrics, Talis, Lynda and some library services. This issue was fixed at around 10am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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