Students Staff

Other

October 3, 2018

[Service alert] [Resolved] Problem with door card readers

Filed under: Other, [Resolved], [Service Alert] — Kyle Cooke @ 9:23 am

Salto card readers, that control door access, are currently down.

Engineers are working to resolve the issue, we apologise for any inconvenience caused and will update this service alert once the issue has been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 28, 2018

[Service Alert] Reduced service on the IT Helpdesk today

Filed under: IT Helpdesk, Other, [Resolved], [Service Alert] — Dan Jolly @ 10:30 am

We have a reduced service on the IT Helpdesk today.

If you need support please email it.helpdesk@essex.ac.uk instead of phoning or visiting the IT Helpdesk. Telephones and answerphone messages will still be monitored but  there may be a delay in our reply.

Don’t forget you can also check our website and knowledge base for service information and answers to frequently asked questions.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 27, 2018

OpenVPN connection problems

Filed under: Other, [Resolved], [Service Alert] — Trevor Smith @ 2:39 pm

Resolved: This issue has now been resolved. If you are still experiencing connection problems please contact the IT Helpdesk (desk@essex.ac.uk)


 

Some users may be experiencing issues trying to connect to their office desktop PC and/or other resources on the campus network when connecting via the University VPN service. We are currently looking into this issue and will post an update as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 8, 2018

[Service alert] Password changing and applicant portal problems

Filed under: Other, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 12:25 pm

Due to a service outage there may be intermittent problems with access to the applicant portal and the password changing systems today.

We are working hard to identify and resolve this and will post an update when the issue has been resolved.

 


 

A system failure occurred which caused some services to become temporarily unavailable. This has now been resolved.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 27, 2017

[Service Alert] IT services recovering after University power failure

Filed under: Network, Other, [Resolved], [Service Alert] — Dan Jolly @ 11:29 am

IT services are recovering following the recent University-wide power failure. However if you’re experiencing any IT problems please report them to the IT Helpdesk so we can investigate.

Please note IT lab M is currently closed while we work to restore the power.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »