Students Staff

Other

July 31, 2019

[Service Alert] [Resolved] Cherwell Service Desk license expired

Filed under: Email, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:44 am

The license key has now been successfully applied and the software is back to full usage.

31/07/2019 09:55am


The license key for Cherwell has expired, and the software is currently unavailable. We are expecting to receive a license key this morning. Until this time, all emails directed to Cherwell (bsthelp@essex.ac.uk) are being saved and will be redirected once the license key has been applied.

Update expected at 31/07/2019 10:30am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 28, 2019

Filed under: Library IT, Lynda, Moodle, Other, [Resolved], [Service Alert] — Trevor Smith @ 10:30 am

Between around 9:20 and 10:00 this morning there was an issue at the data center of one our service providers which led to some systems becoming temporarily unavailable. This would have included Moodle, Qualtrics, Talis, Lynda and some library services. This issue was fixed at around 10am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 23, 2019

[Resolved] LEAP currently unavailable

Filed under: Other, [Resolved], [Service Alert] — Dan Jolly @ 11:49 am

Update

We are delighted to confirm that the essential maintenance for LEAP has been successful completed, and LEAP is now accessible again. We would like to thank you for your patience.


Original alert

LEAP is currently unavailable while we carry out maintenance.

We expect access to be available again by the end of today. We would like to apologise for any inconvenience and thank you for your patience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 10, 2018

[Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Elearning, Network, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

There are currently issues logging in to the following services:

  • faser.essex.ac.uk
  • box.essex.ac.uk
  • https://essex-university.zoom.us

Others might be affected.

FASER’s logon services has been redirected (from 8:10am), so staff and students will be able to logon successfully.

We are currently investigating the cause and will return service as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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