Students Staff

News

June 11, 2019

We’re moving to a new helpdesk system

Filed under: IT Helpdesk, News — Kyle Cooke @ 10:19 am

We are moving to a new helpdesk system on Tuesday 11 June.

The switchover will take place out of office hours and you can still contact the IT Helpdesk as normal during this time.

What you need to know

  • Any support tickets you currently have open with the IT Helpdesk will be migrated to the new system.
  • Emails from the IT Helpdesk will look a bit different and come from the new address ServiceDesk@essex.ac.uk

Why we’re moving to a new system

The new system will allow us to offer you a better customer experience.

In the coming weeks, we’ll be releasing an online self-service portal that you can use to submit, track and update your support tickets, without using email.

We’ll also be creating many more online request forms that will go directly to the correct team, resulting in faster response times.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 16, 2019

Important changes to passwords

Filed under: News — Dan Jolly @ 2:12 pm

How often you change your password and how long your password must be has changed.

How often you need to change your password

After your next password change:

  • Students, you aren’t required to change your password again (unless you choose to).
  • Staff, you must change your password at least once a year.

However there are a couple of things to note:

  • If you’re a student that also works at the University, you are classed as ‘student staff’ and you’ll need to change your password once a year like other staff.
  • If your account ever becomes compromised, you will be asked to change your password for security reasons.

How long your password must be

Everyone must have a password 16 characters or more but it doesn’t need to be as complicated as before.

Simply pick a few random words and separate them with spaces or characters.

For example, “hunger past contain bear”, or “life power nothing”.

If you want to, you can make your password even more secure by including capital letters, numbers or special characters.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 13, 2018

Christmas 2018 opening hours for IT labs and spaces

Filed under: News, PC Labs — Dan Jolly @ 5:08 pm

Colchester Campus

From 3pm Friday 21 December 2018 to 8am Wednesday 2 January 2019:

  • the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.
  • The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.
  • The Limehouse and all other IT services labs will be closed.
  • The Library PG reading room and UG Large Reading Room will be open 24 hours throughout.

This is with the exception of the period 7pm 31 December 2018 until 7am 1 January 2019 when all IT services labs, Silberrad Learning Hub, the Orangery and the Limehouse will be closed.

Southend Campus

Gateway Building (Lab 1, Lab 2, Mac Lab)

  • Access to the Gateway Building between 22 December and 31 December will be by student/staff card access only
  • Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December)

Clifftown Studios (PC Lab)

  • Closed between 22 December and New Year’s Day (1 January)

The Forum (Open Study Space, Reading Space, Group Pods)

  • 24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed
  • The Forum’s main entrance is closed on Christmas Eve (24 December), Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • The Forum’s main entrance closes at 5pm on New Year’s Eve (31 December)

Loughton Campus

Hatfields

  • The Library and IT centre will be closed from 22 December, reopening on 2 January
  • Hours before/after the closure period are 8am to 11pm
  • The Post Graduate Room will be closed from 15 December, reopening on 7 January

Roding House and Unit 4

Closed from 15 December, reopening on 7 January:

  • Gerry Raffles
  • Mac Lab
  • PC Lab
The University of Essex will moderate comments and there will be a delay before any posts appear.

November 13, 2018

IT Annual Showcase 2018 – save the date!

Filed under: News — Dan Jolly @ 12:07 pm

We would like to warmly invite staff to attend the IT Annual Showcase 2018 on Monday 3 December, held in the prestigious new STEM Centre on Square One.

IT Services and other IT providers will be demonstrating how allocated resources are invested in IT to support the work of the University.  We would like as many of you as possible to come and:

  • tell us your about your IT needs and what we can do to meet them
  • find out how allocated IT funding is deployed
  • see major projects that are being delivered and understand the impact on the different communities
  • take a sneak, peak at projects and plans for this academic year
  • explore our ideas for 2019/2020 and beyond
  • meet our staff and ask them questions
  • eat cake.

The event is designed to allow invitees to drop in for only part of it, half of it or all of it – we would really like to see you, even if just for a short while.

The open plan format will consist of informal networking, information pods and interactive displays.

At two points during the event, the Director of IT Services will present a short summary of the work we are doing and introduce you to the One University IT Initiative.

Refreshments and cake will be freely available.

Agenda

  • 2.00pm – The IT Annual Showcase 2018 is open
  • 2.20pm – Presentation from the Director of IT Services
  • 3.20pm – Presentation from the Director of IT Services (same presentation as above but repeated to allow those unavailable earlier to be able to attend later)
  • 4.00pm – Close.
The University of Essex will moderate comments and there will be a delay before any posts appear.

September 26, 2018

Log in less often with Single Sign-On!

Filed under: News — Dan Jolly @ 11:08 am

We’ve enabled more of our services to use Single Sign-On, which means you have to log in less often.

What is Single Sign-On (SSO)?

SSO provides a central point of authentication, which means you can access online services without having to sign in to them separately. Sign on once, access many.

For example, if you sign in to an SSO enabled service, like Moodle, then go to another service like Webmail, you won’t have to enter your username and password again – SSO signs you in automatically.

SSO is now enabled on lots of our online services, such as Moodle, FASER, Lynda.com, Webmail and many others – wherever you see this sign in page:

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »