Students Staff

News

August 20, 2021

[Service Alert] [Resolved] Issues with Sky Broadband users accessing VPN

Filed under: News, [Resolved], [Service Alert] — Samantha Thornton @ 8:55 am

Update 12:25pm

We’ve had confirmation that Sky has resolved the connection issues.

If you are still experiencing any problems, please contact the IT Helpdesk.

Original 8:55am

We are aware of an issue with Sky broadband preventing Sky users from accessing University websites (e.g. https://www.essex.ac.uk/), including connecting via VPN.

Unfortunately, this incident is out of our control, however, we will update you once Sky has provided more information.

Thank you for your patience. If you have any questions, please contact the IT Helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 26, 2019

Christmas 2019 opening hours for student IT areas

Filed under: Computers, News — Dan Jolly @ 1:40 pm

Colchester Campus

From 10am on Tuesday 24 December 2019 until 8am on Thursday 2 January 2020, the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.

The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.

The Limehouse and all other IT services labs will be closed.

Please check the Library website for opening hours during this period – https://library.essex.ac.uk/home

All areas will close from 7pm on 31 December 2019 until 7am on 1 January 2020.

Southend Campus

Gateway Building

Access to the Gateway Building between 27 December and 31 December will be by student/staff card access only.

Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December):

  • Lab 1
  • Lab 2
  • Mac Lab

Clifftown Studios

Closed between Christmas Eve (24 December) and New Year’s Day (1 January):

  • PC Lab

The Forum

24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed.

The Forum’s main entrance is closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January).

The Forum’s main entrance closes at 1pm on Christmas Eve (24 December) and 5pm on New Year’s Eve (31 December):

  • Open Study Space
  • Reading Space
  • Group Pods

Loughton Campus

Hatfields

The Library and IT centre will be closed from 12pm on Christmas Eve (24 December), reopening on 2 January.

The Post Graduate Room will be closed from 12.30pm on Christmas Eve (24 December), reopening on 2 January.

Roding House and Unit 4

Closed from 6.30pm on 13 December, reopening on 6 January

  • Gerry Raffles
  • Mac Lab
  • PC Lab
The University of Essex will moderate comments and there will be a delay before any posts appear.

June 11, 2019

We’re moving to a new helpdesk system

Filed under: IT Helpdesk, News — Kyle Cooke @ 10:19 am

We are moving to a new helpdesk system on Tuesday 11 June.

The switchover will take place out of office hours and you can still contact the IT Helpdesk as normal during this time.

What you need to know

  • Any support tickets you currently have open with the IT Helpdesk will be migrated to the new system.
  • Emails from the IT Helpdesk will look a bit different and come from the new address ServiceDesk@essex.ac.uk

Why we’re moving to a new system

The new system will allow us to offer you a better customer experience.

In the coming weeks, we’ll be releasing an online self-service portal that you can use to submit, track and update your support tickets, without using email.

We’ll also be creating many more online request forms that will go directly to the correct team, resulting in faster response times.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 16, 2019

Important changes to passwords

Filed under: News — Dan Jolly @ 2:12 pm

How often you change your password and how long your password must be has changed.

How often you need to change your password

After your next password change:

  • Students, you aren’t required to change your password again (unless you choose to).
  • Staff, you must change your password at least once a year.

However there are a couple of things to note:

  • If you’re a student that also works at the University, you are classed as ‘student staff’ and you’ll need to change your password once a year like other staff.
  • If your account ever becomes compromised, you will be asked to change your password for security reasons.

How long your password must be

Everyone must have a password 16 characters or more but it doesn’t need to be as complicated as before.

Simply pick a few random words and separate them with spaces or characters.

For example, “hunger past contain bear”, or “life power nothing”.

If you want to, you can make your password even more secure by including capital letters, numbers or special characters.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 13, 2018

Christmas 2018 opening hours for IT labs and spaces

Filed under: News, PC Labs — Dan Jolly @ 5:08 pm

Colchester Campus

From 3pm Friday 21 December 2018 to 8am Wednesday 2 January 2019:

  • the Silberrad Learning Hub, IT Labs A, C, D, G and N will be open 24hrs.
  • The Orangery will be opened ‘on request’ to the Information Desk, between the hours of 9am – 10pm each day.
  • The Limehouse and all other IT services labs will be closed.
  • The Library PG reading room and UG Large Reading Room will be open 24 hours throughout.

This is with the exception of the period 7pm 31 December 2018 until 7am 1 January 2019 when all IT services labs, Silberrad Learning Hub, the Orangery and the Limehouse will be closed.

Southend Campus

Gateway Building (Lab 1, Lab 2, Mac Lab)

  • Access to the Gateway Building between 22 December and 31 December will be by student/staff card access only
  • Closed on Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • Closes at 5pm on Christmas Eve (24 December) and New Year’s Eve (31 December)

Clifftown Studios (PC Lab)

  • Closed between 22 December and New Year’s Day (1 January)

The Forum (Open Study Space, Reading Space, Group Pods)

  • 24/7 access to the 1st Floor Library and 2nd Floor Learning hub for students/staff is available throughout the Christmas break, and is by card via the North access (SMACS) door whenever the Forum’s main entrance is closed
  • The Forum’s main entrance is closed on Christmas Eve (24 December), Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January)
  • The Forum’s main entrance closes at 5pm on New Year’s Eve (31 December)

Loughton Campus

Hatfields

  • The Library and IT centre will be closed from 22 December, reopening on 2 January
  • Hours before/after the closure period are 8am to 11pm
  • The Post Graduate Room will be closed from 15 December, reopening on 7 January

Roding House and Unit 4

Closed from 15 December, reopening on 7 January:

  • Gerry Raffles
  • Mac Lab
  • PC Lab
The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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