Students Staff

News

June 14, 2018

Software Hub – the new home for software at Essex

Filed under: News — Dan Jolly @ 1:51 pm

We’re making it easier to access and use software at Essex. We’re introducing the “Software Hub”, a new software streaming service for all current staff and students.

The Software Hub replaces the old way of downloading and installing programs from our software catalogue. With the Software Hub you can:

  • Stream software from a web browser at the click of a button, which means no setup files to download or complicated installations to follow.
  • Access programs from anywhere, whether it be your personal or work computer, or in an IT lab. All you need is an internet connection.
  • Search or browse a growing library of over 100 programs including popular titles such as SPSS, EndNote and Stata.
  • Get a tailored view of what’s available for your device.

Currently the Software Hub can only stream programs to Windows computers. If you’re using a Mac, Android or iOS device, the Software Hub will give you instructions on how to access the program if it’s available.

The Software Hub is currently in its user feedback phase so if you have any comments please email them to labsupportgroup@essex.ac.uk

IT Services labs have been using the Software Hub to provide software for some time.

Using the Software Hub for the first time

See our visual getting started guide or follow the instructions below:

  1. Go to https://software.essex.ac.uk and sign in with your Essex username and password.
  2. Click on It’s my first time using AppsAnywhere on this device. Let’s go – to download the AppsAnywhere client.
  3. Click on the download and install it using the default options. AppsAnywhere will automatically launch and install the Cloudpaging player.
  4. Once installed, go back to your web browser and on the Software Hub page click Done.
  5. If prompted, click Allow or Open to let your browser interact with the AppsAnywhere client and select the option remember this preference.
  6. The AppsAnywhere client will open and validate. Once you see a green validation message, you are ready to launch programs from the Software Hub webpage.
  7. Search for a program (top right), hover over it and click on either:
    1. Launch – this will start streaming the program automatically.
    2. Download – this will download the program setup file for you to install manually.
    3. Visit Website – you will be taken to a website where you can download the program or to find more information.
  8. It may take a few minutes for the program to open the first time it is used on a particular computer – the process will be much quicker the next time.
The University of Essex will moderate comments and there will be a delay before any posts appear.

May 17, 2018

Staff – you’re invited to the IT Listening Post

Filed under: News — Dan Jolly @ 2:36 pm

To all staff,

IT Services would like to invite you to the IT Listening Post, our first community event for IT feedback.

Our aim is to get to know our community and to enable you to have your say on all things IT.

This event will give you a chance to:

  • give feedback about the services and support we provide
  • tell us what isn’t working for you and if anything is missing
  • talk directly to our staff, ask questions and find out more about what we do

There will be interactive activities, stalls and demos on topics including digital skills, information security and collaborative tools.

Come along for some or all of the session on Tuesday 22 May 2018, 3pm – 5pm in room 2N2.4.16 (in the UKDA building) and grab yourself some free tea and cake at the same time!

We hope you can join us.

a1-posters-ear.fw

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 11, 2018

Changes to ZendTo service – new features and improvements

Filed under: News — Dan Jolly @ 3:39 pm

On Monday 14 May between 9am and 10am, we will be updating our large file sharing service, ZendTo,

The update includes a number of improvements:

  • Increased size of files handled from 2G to 5G
  • Cleaner user interface
  • Supports drag and drop for dropping off files
  • Can more easily see what you have dropped off or awaiting pickup
  • You can now send an external user a drop-off files request email rather than tell them to go to zendto.essex.ac.uk
  • Now checks dropped off files for viruses

The service will be unavailable for a short period of time while the update takes place. Any old data will be automatically migrated to thew version.

A preview of the new-look ZendTo

A preview of the new-look ZendTo

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2018

‘Serious’ computer chip flaw

Filed under: News, Security — Dan Jolly @ 3:10 pm

Update 19/01/2018

Work to patch all University-owned computers, servers and infrastructure is proceeding well.  Over half of the University’s digital estate has now been patched.

We haven’t observed any problems with the patches so far, however, if you do experience any problems with your computer or device that you think may be related to recent software updates, contact the IT Helpdesk.

Patching work continues.


 

Update 09/01/2018

Work to patch and test core University systems is ongoing.

Our advice for users with personal devices and computers is to check for updates and install them.


 

Original alert 04/01/2018

As you may or may not have heard in the news recently, researchers have discovered two major bugs in computer chips that could allow hackers to steal sensitive data.

One flaw dubbed ‘Spectre’ was found in chips made by Intel, AMD and ARM. The other, known as ‘Meltdown’ affects Intel-made chips alone.

Learn more about this story:

IT Services staff are taking this issue seriously.

We have assembled a small team to assess any potential impact, and work is already underway to test the various patches that have been made available by software vendors.

We are monitoring the situation closely and will publish an update as soon as we know more.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 11, 2017

Christmas 2017 opening hours for IT labs and spaces

Filed under: News, PC Labs — Dan Jolly @ 2:56 pm

Colchester Campus

From 12pm on Thursday 21 December 2017 until 8am on Tuesday 2 January 2018:

  • the Silberrad Learning Hub and IT labs A, C, D,  G and N will be open 24hrs.
  • The Orangery will be opened ‘on request’ via the Information Desk between the hours of 9am to 10pm each day.
  • The Library PG reading room will be open 24 hours throughout.
  • The Limehouse and all other IT Services labs will be closed.

This is with the exception of the period 7pm 31st December 2017 until 7am 1st January 2018 when all IT services labs, Learning Hub, the Orangery and the Limehouse will be closed.

Southend Campus

Access to the Learning Hub during the following two periods will be via the North access (SMACS) door:

  • 6pm on Saturday 23 December 2017 re-opening on Wednesday 27 December 2017
  • 5pm on Sunday 31 December 2017 re-opening on Tuesday 2 January 2018

IT Lab 1, IT Lab 2, Student Common Room, E15 Mac Lab, and the rest of the Gateway Building will be closed to students and staff during the following two periods:

  • 5pm on Sunday 24 December 2017 re-opening on Wednesday 27 December 2017
  • 5pm on Sunday 31 December 2017 re-opening on Tuesday 2 January 2018

Clifftown IT Lab, and the rest of Clifftown Studios will be closed to students and staff during the following period:

  • 10pm on Friday 22 December 2017 re-opening on Tuesday 2 January 2018
The University of Essex will moderate comments and there will be a delay before any posts appear.

 

Older Posts »