Monitoring (10:00) An issue with the Colchester campus IT network has been reported which may have stopped you being able to access some services – for example:
Faser
Moodle
edrm.essex.ac.uk
www.essex.ac.uk
Normal performance has been restored and we are monitoring the situation.
Thank you for your patience while we dealt with this.
Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:
Faser
Moodle
edrm.essex.ac.uk
www.essex.ac.uk
We would like to apologise for any inconvenience this may have caused you at the time.
This issue has since been resolved.
If you experience any further problems please let the IT Helpdesk know.
Resolved, 3:45pm
This issue is now resolved.
If you’re still experiencing issues please let the IT Helpdesk know.
Monitoring, 11:27am
An issue was identified with the power and has been fixed. We are monitoring the situation to ensure that all services are restored as quickly as possible.
Thank you for your patience while we dealt with this.
Investigating, 10:53am
We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.
We’ll post another update here as soon as we learn more.
Sorry for any inconvenience this may be causing you.
Resolved, 1pm
This issue is now resolved. If you have any further trouble, please let us know at it.helpdesk@essex.ac.uk
Update, 12.45pm
Most of the power has now been restored and IT services are returning to normal.
However some staff computers on campus may not have not powered back up. Please submit a support ticket (login required) if you’re unable to access your computer remotely.
A reminder that you access most IT services and systems online without connecting to remote desktop.
Thank you for your patience while we deal with this.
Issue identified
Due to a power failure on campus, some IT services are currently unavailable.
Our teams are working to restore services and we will post another update as soon as we know more.
Sorry for any inconvenience this may be causing you.
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