Students Staff

Network

February 24, 2021

[Resolved] Issues with some IT services reported

Filed under: Network, [Resolved], [Service Alert] — Jamie Davey @ 9:14 am

Monitoring (10:00) An issue with the Colchester campus IT network has been reported which may have stopped you being able to access some services – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

Normal performance has been restored and we are monitoring the situation.

Thank you for your patience while we dealt with this.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 23, 2021

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2021

[Service Alert] Problem with power in the Library

Filed under: Computers, Network, Telephone, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 11:26 am

Resolved, 3:45pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

 

Monitoring, 11:27am

An issue was identified with the power and has been fixed.  We are monitoring the situation to ensure that all services are restored as quickly as possible.

Thank you for your patience while we dealt with this.

 

Investigating, 10:53am

We’re currently investigating reports of a power cut affecting staff across several floors in the library on the Colchester Campus.

We’ll post another update here as soon as we learn more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2021

[Service Alert] Power outage affecting some IT services

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 9:53 am

Resolved, 1pm

This issue is now resolved. If you have any further trouble, please let us know at it.helpdesk@essex.ac.uk

Update, 12.45pm

Most of the power has now been restored and IT services are returning to normal.

However some staff computers on campus may not have not powered back up. Please submit a support ticket (login required) if you’re unable to access your computer remotely.

A reminder that you access most IT services and systems online without connecting to remote desktop.

Thank you for your patience while we deal with this.

Issue identified

Due to a power failure on campus, some IT services are currently unavailable.

Our teams are working to restore services and we will post another update as soon as we know more.

Sorry for any inconvenience this may be causing you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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