Students Staff

Network

December 18, 2018

OpenVPN temporarily unavailable this morning

Filed under: Network, Uncategorized, [Resolved], [Service Alert] — Trevor Smith @ 9:36 am

Due to some scheduled work undertaken during our Tuesday network at risk period, users of our VPN service may have been unable to connect this morning between the hours of 6am and 9am. We do apologise for any inconvenience caused to anybody who had trouble trying to connect at this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 10, 2018

[Resolved] Problems with authentication service (feds.essex.ac.uk)

Filed under: Elearning, Network, Other, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

There are currently issues logging in to the following services:

  • faser.essex.ac.uk
  • box.essex.ac.uk
  • https://essex-university.zoom.us

Others might be affected.

FASER’s logon services has been redirected (from 8:10am), so staff and students will be able to logon successfully.

We are currently investigating the cause and will return service as soon as possible.

 

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 23, 2018

[Scheduled Service Alert] Works affecting network and telephone services in the Rab Butler building this Saturday

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 2:13 pm

On Saturday 25 August between 8am and 4pm, network and telephone services will be at risk in the Rab Butler building.

This is so we can carry out some essential maintenance work to power supplies in the building.

You do not need to power down any of your equipment before you leave.

We apologise for any disruption this may cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 13, 2018

Network problems affecting DHCP Wednesday 13th June

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:02 pm

There was a network problem this morning Wednesday 13th June that affected the use of DHCP around the Colchester campus.  This is the process that allows a device to get an IP Address on our network.

The issue was caused by an interaction with some newly install AV equipment which was resolved at 11.15am.

If you are still experiencing an issue please restart your device before contacting the IT Services – Helpdesk on 01206872345

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 4, 2018

OpenVPN update required

Filed under: Network, [Resolved], [Service Alert] — Trevor Smith @ 10:25 am

Important changes to remote network access – OpenVPN update required

Due to recent changes to our OpenVPN service, you must download and install a new configuration file to continue to use the service.

The latest configuration file contains the necessary security settings your computer or device needs to be able to connect to the University network remotely.

The old configuration file expired in May 2018 and you will no longer be able to connect if you don’t update. You may have already noticed a message appear on your home computer warning you about this.

We also recommend you update to the latest version of OpenVPN.

Instructions on how to update are available on the IT Services blog.

Do not reply to this email – if you have any questions about this update please contact the IT Helpdesk.

Regards IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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