Students Staff

Network

August 23, 2018

[Scheduled Service Alert] Works affecting network and telephone services in the Rab Butler building this Saturday

Filed under: Network, [Resolved], [Service Alert] — Dan Jolly @ 2:13 pm

On Saturday 25 August between 8am and 4pm, network and telephone services will be at risk in the Rab Butler building.

This is so we can carry out some essential maintenance work to power supplies in the building.

You do not need to power down any of your equipment before you leave.

We apologise for any disruption this may cause.

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 13, 2018

Network problems affecting DHCP Wednesday 13th June

Filed under: Network, [Resolved], [Service Alert] — Network Manager @ 12:02 pm

There was a network problem this morning Wednesday 13th June that affected the use of DHCP around the Colchester campus.  This is the process that allows a device to get an IP Address on our network.

The issue was caused by an interaction with some newly install AV equipment which was resolved at 11.15am.

If you are still experiencing an issue please restart your device before contacting the IT Services – Helpdesk on 01206872345

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 4, 2018

OpenVPN update required

Filed under: Network, [Resolved], [Service Alert] — Trevor Smith @ 10:25 am

Important changes to remote network access – OpenVPN update required

Due to recent changes to our OpenVPN service, you must download and install a new configuration file to continue to use the service.

The latest configuration file contains the necessary security settings your computer or device needs to be able to connect to the University network remotely.

The old configuration file expired in May 2018 and you will no longer be able to connect if you don’t update. You may have already noticed a message appear on your home computer warning you about this.

We also recommend you update to the latest version of OpenVPN.

Instructions on how to update are available on the IT Services blog.

Do not reply to this email – if you have any questions about this update please contact the IT Helpdesk.

Regards IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 10, 2018

Important changes to remote network access – OpenVPN update required

Filed under: Network — Dan Jolly @ 12:27 pm

If you use OpenVPN, this information applies to you

Due to recent changes to our OpenVPN service, you must download and install a new configuration file to continue to use the service.

The latest configuration file contains the necessary security settings your computer or device needs to be able to connect to the University network remotely.

The old configuration file will expire in May 2018 and you will no longer be able to connect if you don’t update. You may have already noticed a message appear on your home computer warning you about this.

We also recommend you update to the latest version of OpenVPN.

Update instructions for your home computer

Windows
  1. Go to the OpenVPN website and download the latest version. We recommend you download the Installer, Windows Vista and later version.

    vpndl1

  2. Download the Essex University v2.opvn configuration file.
  3. Open OpenVPN.
  4. Right-click on the OpenVPN icon in the system tray (bottom right of your screen).
  5. Choose Import …
  6. Browse to where you saved the Essex University v2.ovpn file and import it.

When you connect in future choose Essex University v2.

Mac
  1. Check that you are running the latest version of TunnelBlick: Open TunnelBlick, click the TunnelBlick icon -> VPN Details -> Preferences -> Check Now – install update if required
  2. Download the Essex University v2.opvn configuration file.
  3. Drag Essex University v2.ovpn onto TunnelBlick icon on the top menu bar to import the file.
  4. You should now have at least two options when you try to connect – please try Essex University v2.
Android
  1. Download the Essex University v2.opvn configuration file.
  2. Open the Essex University v2.opvn file.
  3. This should launch the OpenVPN app and allow you to import the file.
  4. In future, connect to Essex Univesrity v2.
iOS
  1. Download the Essex University v2.opvn configuration file and preview the content.
  2. Tap the box at the top right with the up-arrow.
  3. Scroll across to Copy to OpenVPN.
  4. Complete the import.
  5. In future, connect to isslx145.essex.ac.uk/Essex University v2
Linux
  1. If you know what you did before, do it again but with the new Essex University v2.opvn configuration file.
Chromebook
  • Sorry – we’re still working on an update for Chromebook.
The University of Essex will moderate comments and there will be a delay before any posts appear.

March 20, 2018

[Service Alert] [Resolved] Network Outage

Filed under: Network, [Resolved], [Service Alert] — Samantha Thornton @ 9:12 am

We unfortunately experienced some disruption on our academic internet connection this morning which would have affected our Colchester, Southend and Loughton campuses. Jisc (our ISP) engineers are investigating urgently and appear to have resolved the issue. Apologies for the disruption to service.

A link to Jisc’s service status page is available here

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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