Students Staff

Moodle

April 6, 2020

[Resolved] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Kit Lindsley @ 1:58 pm

Resolved, 2.56pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

 

Monitoring, 2.01pm

All staff and students should be back into these online services, we are continuing to monitor the situation. We’re sorry for the disruption.

 

Investigating, 1.56pm

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 2, 2020

Scheduled maintenance for Moodle

Filed under: Moodle, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 3:38 pm

Moodle will be unavailable from 8am on April 7th while we make some important changes to keep ahead of rising demand. We expect that Moodle will be offline for up to an hour.

This maintenance period will affect the following services:

  • Moodle (https://moodle.essex.ac.uk)
  • MoodleX (https://moodlex.essex.ac.uk)

The Moodle archives will still be available as usual

Update 08:02

Moodle and MoodleX are now offline for maintenance

Update 08:47

Moodle and MoodleX are now available again. Thank you for your patience

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 13, 2020

[Service Alert] Trouble signing in to Moodle

Filed under: Moodle, [Resolved], [Service Alert] — Alex ONeill @ 7:33 am

Investigating, 7:27am

We’re aware that some people are currently having trouble accessing Moodle. It looks like there may have been problems since 1:50am We’re investigating this urgently will update you as soon as possible.

 

Update 07:53am

We now believe the problem to have been fixed. If you’re still having trouble logging in to Moodle please get in touch with the helpdesk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 12, 2020

[Service Alert] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Dan Jolly @ 9:07 am

Resolved, 5.10pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.05pm

Good news – off campus access has been restored. Please accept our apologies for any trouble this may have caused you today. We are continuing to monitor the situation.

Update 2.15pm

We are still working on things. We appreciate your patience while we get this fixed.

Workaround for Moodle – go to moodle.essex.ac.uk and choose “Don’t have an Essex ID?” underneath the Login button and use your normal Essex username and password to login.

Workaround for Email – if you already have the Office 365 email app on your phone or tablet this should still work.

Update, 10.50am

A workaround for staff who are working from home or off campus, or on campus using a mobile device, is to use VPN and Remote Desktop.

For students, all services are still accessible from one of our many computers on campus.

Update, 10.30am

Sorry to be holding you up today. Please know our teams are working to get things back to normal as quickly as possible.

Investigating, 9.00am

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 2, 2020

[Service alert] [Resolved] Moodle Unavailable

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 8:26 am

Moodle (moodle.essex.ac.uk) was unavailable from Sunday 1st March 8:50pm – Monday 2nd March 8:10am.

After resolving a problem with one of Moodle’s database servers, Moodle has returned to service.

Sorry for the disruption caused during this period.

If you’re still having trouble logging in please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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