Students Staff


February 10, 2020

[Service Alert] [Resolved] Issues with Moodle

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 2:39 pm

Resolved, 15:40

Moodle has now returned to service and all staff and students should be able to log in again.

Thank you for your patience during this time.

If you’re still having trouble logging in please let the IT Helpdesk know.

Update, 15:16:

Moodle is currently not accepting logins.

We are urgently investigating the cause. We are sorry for the trouble caused and we will update you within the next 30 minutes.

Update, 14:47:

Moodle and other Moodle-related sites were returned to service at 14:15.

Moodle was unavailable between approximately 14:30 and 14:45. Sorry for the disruption caused during this period.

We are still investigating the cause, but believe it to be a problem with one of Moodle’s database servers.

Investigating, 14:39:

We are aware that some people are having problems logging in to the following Moodle sites:


We’re looking into it urgently and we will update you in 30 minutes with the latest information.

The University of Essex will moderate comments and there will be a delay before any posts appear.

December 3, 2019

[Resolved] Issues affecting LDAP sites

Filed under: Elearning, Moodle, Network, [Resolved], [Service Alert] — Samantha Thornton @ 8:51 am

There was an issue with signing onto LDAP which affected sites like Moodle. This started from 10PM – 2nd December 2019 until 7:30am – 3rd December 2019.

The issue is fixed now, however we are still investigating the cause of the downtime.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 1, 2019

Moodle Housekeeping 2019

Filed under: Elearning, Moodle — Samantha Thornton @ 10:14 am

A new academic year is nearly upon us. For the majority of departments using Moodle this means it’s time to do some annual housekeeping on your Moodle courses, so that they are fresh and tidy for new students.

Note that this guidance assumes that your course/module starts in-line with the new academic year. Courses and modules running outside the usual October > July year should delay this process until a ore suitable time.

1. Reset

It’s time to reset your Moodle courses ahead of the new academic year. This will remove all student data from your course (e.g. forum posts and quiz attempts) but will leave the resources and activities in place for your new cohort to use.

To reset a course:

  1. Locate and click on the cog dropdown at the top right of your course.
  2. Click on the Reset link in the dropdown.
  3. Scroll to the bottom of the page and click the Select default button.
    Select default button
  4. Go to the Roles section. In the Unenrol users selection box, find and check that student is already highlighted in grey, this means that student has been selected.
  5. Scroll to the bottom again and click the Reset course button to start the reset process.
  6. If the reset is successful, you should see lots of OK messages on screen. If you receive any error messages, or the screen goes blank after clicking the button, please contact the Learning Technology Team for assistance.
  7. Click Continue to return to your course home page. Your Moodle course has now been reset.

Repeat for all of your courses.

You do not need to backup your course before resetting (unless you want to) as the Moodle site has been archived – a copy was taken on 15th July and is accessible directly or via the Archive link on the black toolbar in Moodle. The archive is ‘read only’ and is often used by students to access previous year’s modules.

2. Make your course visible

You can see when a course is hidden from students as it has a greyed out title link.

Hidden course

To make it visible:

  1. Locate the red Administration block in your Moodle course.
  2. Click ‘Course is hidden’. Your course is now visible to students.

3. Contacting your students via Moodle

Moodle currently does not give students access to their Moodle courses until the formal start of their studies (usually the start of the academic year). We recommend that if you need to contact your students via email before they arrive, please use the Outlook mailing lists as these will be more up to date.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2019

[Service Alert] [Resolved] Moodle currently unavailable

Filed under: Elearning, Moodle, [Resolved], [Service Alert] — John Maydew @ 9:19 am

Update 11:00am:

Moodle has now been returned to service.

The cause of the problem was chased to a routine OS update, which caused a previously optional configuration field to become mandatory.

Moodle was unavailable between approximately 8:30am and 11:00am.

Original post:

We’ve experienced a problem with a routine server update which is preventing access to Moodle and MoodleX. We’re currently looking into the issue.

The Moodle archive is still available (, but note that this is a read-only version based on a snapshot taken in July 2019.


The University of Essex will moderate comments and there will be a delay before any posts appear.

July 23, 2019

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.


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