Students Staff

Listen Again

October 10, 2017

[Service Alert] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Service Alert], [Unresolved] — Benjamin Steeples @ 10:25 am

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 11, 2017

[Scheduled Service Alert] Listen Again upgrade

Filed under: Listen Again, [Scheduled], [Service Alert] — admin @ 1:32 pm

The following services will be unavailable between 09:00am on Friday 22nd September 2017 and 09:00am Tuesday 26th September.

This is in order to perform a routine software upgrade.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 29, 2017

[Resolved] Problems Affecting IT Services

Filed under: Corporate systems, FASER, Listen Again, Timetables, University website, [Resolved], [Service Alert] — Samantha Thornton @ 11:33 am

Update 12:05pm

Apologies for the inconvenience this has caused.

Affected services are now restored.

If you are still experiencing issues with these services, please contact it.helpdesk@essex.ac.uk

 

Original 11:25am

Due to IT Services wider issues – Users will also not be able to connect to the following

  • faser.essex.ac.uk
  • listenagain.essex.ac.uk
  • ESIS
  • Parts of the main University website
  • Online timetables

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 9, 2017

Drop-in sessions with TEL, IT Training and the Library

Filed under: Elearning, Events, FASER, IT Training, Library IT, Listen Again, Lynda, Moodle — sgswaine @ 1:53 pm
Supporting teaching and learning

Supporting teaching and learning

Would you like some help designing your Moodle module or embedding a Lynda video? Do have some questions about building your Talis Aspire reading lists or how to provide feedback on FASER?

Come along to our drop-in sessions during May and June, where someone from TEL, IT Training or the Library, will be on hand to help you with these and any other questions you might have about technologies used in teaching, learning and assessement.

You can just pop in for as little, or for as long as you want. Just let us know if it will be in the morning or afternoon by booking a place on HR Organiser (login with your Essex ID and password).

 

Sessions dates and times:

23/05/17 10:00-13:00 and 13:00-16:00
31/05/17 10:00-13:00 and 13:00-16:00
06/06/17 10:00-13:00 and 13:00-16:00
14/06/17 10:00-13:00 and 13:00-16:00

TEL (Technology Enhanced Learning)
IT Training (IT Services)
Library

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 22, 2017

Processing delays on Listen Again recordings

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 12:28 pm

Listen Again is currently experiencing processing delays due to a storage issue. This is likely to effect recordings made between Monday 20 February and Friday 24 February.

It is anticipated that recordings will be made available from Saturday 25 February.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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