Students Staff

Listen Again

March 15, 2018

[Service Alert] [Resolved] Issues with panopto.essex.ac.uk

Filed under: Elearning, Listen Again, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update 08:50am

Panopto is now available again.

Thank you for your patience.

Original 8am

There are currently issues with accessing Panopto.

We are investigating the cause, and will resolve service as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 30, 2017

Planned downtime for Listen Again

Filed under: Elearning, Listen Again, [Resolved], [Service Alert] — John Maydew @ 11:58 am

Listen Again will be unavailable on the following days while we perform essential server updates:

  • Tuesday 5th December 06:30 – 08:00
  • Tuesday 12th December 06:30 – 08:00

Barring any complications we expect service to return to normal before 8am on both days. These updates will affect access to the following services:

Scheduled lecture recordings will not be affected by these updates. If you have any questions or concerns, please contact the IT helpdesk (it.helpdesk@essex.ac.uk or ext. 2345)

UPDATE December 5th: The first half of the scheduled updates has been completed successfully, we will continue as planned on the 12th.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Resolved] Delays to some Listen Again recordings

Filed under: Audio Visual, Elearning, Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 10:25 am

Update – 14 December 2017

We have now received and implemented a workaround from the third-party supplier. MP3 and MP4 files should now appear in a timely manner.

 

Original:

Listen Again recordings in MP3 and MP4 formats are currently taking a longer-than-usual amount of time to process. This has been caused by a third-party application error, and we are working with the software provider to identify a fix.

Listen Again recordings can still be accessed via the ‘Play online’ link.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 11, 2017

[Scheduled Service Alert] Listen Again upgrade

Filed under: Listen Again, [Resolved], [Service Alert] — admin @ 1:32 pm

The following services will be unavailable between 09:00am on Friday 22nd September 2017 and 09:00am Tuesday 26th September.

This is in order to perform a routine software upgrade.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 29, 2017

[Resolved] Problems Affecting IT Services

Filed under: Corporate systems, FASER, Listen Again, Timetables, University website, [Resolved], [Service Alert] — Samantha Thornton @ 11:33 am

Update 12:05pm

Apologies for the inconvenience this has caused.

Affected services are now restored.

If you are still experiencing issues with these services, please contact it.helpdesk@essex.ac.uk

 

Original 11:25am

Due to IT Services wider issues – Users will also not be able to connect to the following

  • faser.essex.ac.uk
  • listenagain.essex.ac.uk
  • ESIS
  • Parts of the main University website
  • Online timetables

We are currently investigating the cause, and will update you as soon as service is restored.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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