Students Staff

Listen Again

July 23, 2019

[Service Alert] [Resolved] Panopto and Listen Again upgrade

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 11:33 am

Update 30 July, 9:30am:

The Panopto upgrade is now complete, both it and Listen Again have been returned to service.

Note that both services are still considered at risk until Wednesday 31 July:

Update 4:18pm:

The Panopto upgrade has taken longer than expected due to the size of our database.

We now expect to return Listen Again to service by 5pm on Tuesday 30 July.

Original message:

The following services will be unavailable between 10am and 4pm on Monday 29 July, and then considered at risk until Wednesday 31 July:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

This is so that we can carry out essential maintenance, upgrading Panopto to the latest version. This new version includes a number of changes, but most usefully a recycle bin, so that accdeintally deleted recordings can be recovered.

The University of Essex will moderate comments and there will be a delay before any posts appear.

[Service Alert] [Resolved] Problems accessing web based services

Filed under: Elearning, FASER, Listen Again, Moodle, SharePoint, Timetables, [Resolved], [Service Alert] — Samantha Thornton @ 8:53 am

Update 11:45am

This problem was traced to a configuration issue in some replacement hardware. It has now been resolved, and users should be able to access the services listed below.

Update 11:00am

A fix has been put in place so users can access these services again.

We are continuing to monitor these services.

Apologies again for the inconvenience caused, and thank you for your patience.

Original 23/07/2019 08:50am

We are currently investigating an issue affecting our web based services.

Affected services included:

  • Some University webpages (mainly online forms and secure pages)
  • Moodle
  • Listen Again
  • FASer
  • Sharepoint
  • Other web-based services

We apologise for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

January 4, 2019

[Service Alert] Essential maintenance work to IT systems this weekend

UPDATE: 15:05PM Saturday 5 January

The scheduled maintenance work is now complete.
Thank you to our users for their patience.


IT Services will be performing an essential system upgrade between 9am and 5pm on Saturday 5 January 2019.

During this time, many services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • Timetables
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER and Listen Again

This upgrade is necessary to prepare our systems for the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 9, 2018

[Scheduled] [Resolved] Listen Again maintenance

Filed under: Listen Again, [Resolved], [Service Alert] — Benjamin Steeples @ 3:34 pm

What’s happening?

Listen Again will be unavailable for several periods in August whilst we upgrade to the latest version and perform routine maintenance (see dates, below). The following services are affected by this maintenance and will be unavailable:

  • Listen Again (https://listenagain.essex.ac.uk/)
  • Panopto (https://panopto.essex.ac.uk/)

The maintenance windows will occur at the following times:

  • Friday 10 August, between 12noon until 5pm 
  • Wednesday 22 August, between 9am and 5pm

Additionally, the services will be considered at risk between 9am Thursday 23 August and 9am Monday 27 August. We will make best efforts to carry out scheduled recordings during this period.

What can I expect?

This is a relatively minor upgrade but includes improved compatibility for modern web browsers, improved analytics, and general bug fixes. We will also be laying the groundwork for Single Sign-On, to reduce the number of times people are asked to log in.

Updates

  • 23 August
    • 11:03am – Yesterday’s upgrade is taking longer than expected. Listen Again has been returned to service but should be considered at risk. We are working with an external software provider to fully restore Panopto to service as soon as possible.
  • 10 August
    • 4:30pm – Today’s maintenance is now complete, both Listen Again and Panopto have been returned to service.
The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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