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February 11, 2019

[Service Alert] [Resolved] Library Search Maintenance – February 12th

Filed under: Library IT, [Resolved], [Service Alert] — Samantha Thornton @ 4:14 pm

Update 13/02/2019 11:51

Maintenance has now been completed.

Thank you for your patience.

Update 12/02/2019 11:40

The library search engine is still under maintenance.

When attempting to search the library, users are being taken to the library ‘classic’ catalogue rather than the usual library search.

The library is working to get this fixed as soon as possible and in the meantime there are workarounds in place here:

https://library.essex.ac.uk/lsmain

Original 11/02/2019 16:14

The Library will be performing maintenance on their website search engine, Encore, overnight on February 12th February between 00:00 and 08:00am.

During this time, you will not be able to use the library search. However, alternative methods for searching books, e-books and online articles can be found on the following website: https://library.essex.ac.uk/lsmain

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses feds.essex.ac.uk to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 28, 2017

[Resolved] Issue with services at East15

Filed under: Computers, File storage, Library IT, Network, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 8:22 pm

There was an issue with the server that provides IT services at East 15 (Loughton) this evening from approximately 18:14hrs to 20:20hrs.

A server restart has brought services back online.  Apologies for any inconvenience caused by this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 12, 2017

[Service Alert][Resolved]Printing in Open Access areas

Filed under: Computers, Library IT, PC Labs, Printing, [Resolved], [Service Alert] — Colin Phillips @ 8:47 am

UPDATE: 09:55 The server that controls the Papercut system is now back online.

 

There is currently an issue with the printing system (Papercut) which is preventing users from printing at all campuses.

We are working to resolve the issue and will post an update once the service is back online.
Apologies for any inconvenience

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 25, 2017

[Resolved][Scheduled] Upgrade of Library Management server – 26th September 2017 – 07:30-08:30

Filed under: Library IT, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 3:27 pm

Update : 08:28

The scheduled work is now complete and sernt11.essex.ac.uk is back in service.

This is an announcement to make users’ aware that the server sernt11.essex.ac.uk (Library Management server) will be unavailable Tuesday 26th September for scheduled maintenance from 07:30 onwards.

It is anticipated that the work will take no more than one hour to complete.

A further update will be posted once the work has been completed.

Apologies for any inconvenience.

IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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