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September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Filed under: Email, FASER, File storage, Library IT, SharePoint, University website, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 5:18 pm

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.

 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.

 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.

 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 14, 2019

[Service alert] [Scheduled] Library System Maintenance: 15th and 16th August

Filed under: Library IT, [Resolved], [Service Alert] — Samantha Thornton @ 9:02 am

On Thursday 15th and Friday 16th of August, the library digital systems will be going down for maintenance.

If you’re a member of the Colchester or Loughton library, during this time you will not be able to check out books using the self-service kiosks, and will have to have them manually checked out at the helpdesk.

You will not be able to recall or renew any books during this time.

Items borrowed during these days will be made a note of and added to your account on a later date, so your account may not be up-to-date.

When returning items, they may not come immediately off of your account, but we will make sure that they are removed as soon as possible.

Any items that are due during these dates will be postponed to the 19th August.

If you have any concerns during this time, please get in touch.

See: https://library.essex.ac.uk/sysmain

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 28, 2019

Filed under: Library IT, Lynda, Moodle, Other, [Resolved], [Service Alert] — Trevor Smith @ 10:30 am

Between around 9:20 and 10:00 this morning there was an issue at the data center of one our service providers which led to some systems becoming temporarily unavailable. This would have included Moodle, Qualtrics, Talis, Lynda and some library services. This issue was fixed at around 10am.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2019

[Service Alert] [Resolved] Problems logging in to some services

Filed under: Elearning, Library IT, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 12:57 pm

Update 12:55:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our third party authentication servers which is preventing people from logging in to various services, including Moodle and Reading Lists.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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