Students Staff

Library IT

April 24, 2019

Problems accessing Library services

Filed under: Library IT, Other, [Resolved] — Trevor Smith @ 5:23 pm

Update: The problems affecting logging into certain library systems have now been resolved.

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We have received reports that there are currently intermittent issues with logging on to some library services, the cause of which is currently being looked into.

Further updates will be posted when more information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 17, 2019

[Service Alert] [Resolved] Problems logging in to some services

Filed under: Elearning, Library IT, Moodle, [Resolved], [Service Alert] — Samantha Thornton @ 12:57 pm

Update 12:55:

The issues should now be resolved.

Original message:

We are currently investigating a problem with our third party authentication servers which is preventing people from logging in to various services, including Moodle and Reading Lists.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 19, 2019

Printing issues in the Library

Filed under: Library IT, Printing, [Unresolved] — Trevor Smith @ 12:43 pm

We are aware that some of our users are experiencing intermittent printing issues on the Multi Function Devices within the library.

The cause of these issues is currently being investigated.

We apologise for any inconvenience this may be causing and suggest that, until this issue is resolved, our users use the printers in other areas for any time critical printing.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 11, 2019

[Service Alert] [Resolved] Library Search Maintenance – February 12th

Filed under: Library IT, [Resolved], [Service Alert] — Samantha Thornton @ 4:14 pm

Update 13/02/2019 11:51

Maintenance has now been completed.

Thank you for your patience.

Update 12/02/2019 11:40

The library search engine is still under maintenance.

When attempting to search the library, users are being taken to the library ‘classic’ catalogue rather than the usual library search.

The library is working to get this fixed as soon as possible and in the meantime there are workarounds in place here:

https://library.essex.ac.uk/lsmain

Original 11/02/2019 16:14

The Library will be performing maintenance on their website search engine, Encore, overnight on February 12th February between 00:00 and 08:00am.

During this time, you will not be able to use the library search. However, alternative methods for searching books, e-books and online articles can be found on the following website: https://library.essex.ac.uk/lsmain

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 17, 2018

[Service Alert][Resolved] Issue with central server – Friday 14th September to Monday 17th September

Filed under: Corporate systems, Email, Library IT, Office 365, [Resolved], [Service Alert] — Colin Phillips @ 10:39 am

There was an issue with a central administrative server (serlx28) from 17:30 on Friday 14th September to 07:30 on Monday 17th September.

The server became unresponsive and may have affected the following services:

  • Password change web form
  • Applicant portal (including get-account and pre-arrival functionality)
  • Webmail off Campus
  • Library website from off Campus
  • Any other site which uses feds.essex.ac.uk to authenticate signing in from off Campus

The server was restarted at 07:30 this morning with all services coming back online.  The cause of the issue is being investigated.

Apologies for any inconvenience caused during this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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