Students Staff

File storage

October 19, 2020

[Service Alert] We’re experiencing a service outage with Box

Filed under: File storage, [Resolved], [Service Alert] — Jon Relph @ 3:05 pm

Resolved 7.15pm

This issue is now resolved.

If you’re still experiencing issues please let the IT Helpdesk know.

Monitoring, 5.45pm

Service is being restored and we are monitoring the situation.

Thank you for your patience while we deal with this.

Investigating, 3.00pm

We’re experiencing a service outage with Box affecting the Box API, including uploads and downloads. Logging in and accessing content may also be impacted.

The Box technical team is working urgently to restore the service.

Sorry for any disruption this may be causing you.

We’ll update you here as soon as information is available.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2020

[Service Alert] Deleted items reappearing in Box

Filed under: File storage, [Resolved], [Service Alert] — Kit Lindsley @ 2:32 pm

Resolved

Everything is back to normal and we will continue monitoring. If you’re still having trouble please let the IT Helpdesk know.

 

Investigating

Due to an administrative error, deleted items in Box over the last 30 days have been restored to their original location.

This means that you may be noticing previously deleted items reappearing in your Box folders. Duplicate items that have the same name as an existing item will have a number at the end of it, for example (1).

Unfortunately, this error cannot be undone automatically, so please check and re-delete any items you no longer need.

Please accept our apologies if this affects you.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 6, 2020

[Resolved] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Kit Lindsley @ 1:58 pm

Resolved, 2.56pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

 

Monitoring, 2.01pm

All staff and students should be back into these online services, we are continuing to monitor the situation. We’re sorry for the disruption.

 

Investigating, 1.56pm

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 12, 2020

[Service Alert] Trouble signing in to online services

Filed under: Email, File storage, Moodle, [Resolved], [Service Alert] — Dan Jolly @ 9:07 am

Resolved, 5.10pm

Everything is back to normal. If you’re still having trouble please let the IT Helpdesk know.

Monitoring, 4.05pm

Good news – off campus access has been restored. Please accept our apologies for any trouble this may have caused you today. We are continuing to monitor the situation.

Update 2.15pm

We are still working on things. We appreciate your patience while we get this fixed.

Workaround for Moodle – go to moodle.essex.ac.uk and choose “Don’t have an Essex ID?” underneath the Login button and use your normal Essex username and password to login.

Workaround for Email – if you already have the Office 365 email app on your phone or tablet this should still work.

Update, 10.50am

A workaround for staff who are working from home or off campus, or on campus using a mobile device, is to use VPN and Remote Desktop.

For students, all services are still accessible from one of our many computers on campus.

Update, 10.30am

Sorry to be holding you up today. Please know our teams are working to get things back to normal as quickly as possible.

Investigating, 9.00am

We’re aware that some people are currently having trouble accessing many online services, including Webmail, Moodle and Box. We are sorry for any disruption this may be causing. We are urgently investigating and will update you as soon as possible.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2020

[Service Alert][Resolved] M: drive servers – Tuesday 11th February 2020

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 11:43 am

UPDATE : 07:19  The work was successful and the M: Drive servers are back online.


 

We’re working on some improvements to the M: Drive file storage service tomorrow morning between 6.00am and 8.30am.

During this time some of you won’t be able to access your M: Drive. Everything will be back up and working by 8.30am if not before.

We’ll update this alert to let you know how we get on. Thanks as always for your patience.

If you are having any problems after 8.30am please do get in touch with us:

Self-service: https://www.essex.ac.uk/staff/it-services/it-helpdesk

Email: it.helpdesk@essex.ac.uk

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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