Students Staff

File storage

October 5, 2019

[Service Alert][Resolved] – Issue with KX/ESIS

There was an issue with KX, ESIS and possibly other systems provided by a central administrative server which had an underlying issue preventing it from providing a service.  It is believe the issue began around 13:00, Saturday 5th October.

The issue was resolved by 13:45 and all systems provided by this server are back online.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 20, 2019

[Monitoring][Resolved] Some services will be unavailable Saturday 21st September

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


 

Update: 23/09/19

The work carried out Saturday was successful and services are back up and running. We continue to monitor the situation and will provide updates if necessary.


 

Update: 21/09/19

Further work was carried out this morning from 07:00 to 07:30 and systems are now stable.


 

We will be undertaking some remedial action to address the underlying cause of the recent problems we have been experiencing with the availability of some services. This work will be carried out tomorrow, Saturday 21st September, between the hours of 7am and 8.30am. We anticipate there will be some loss of services during this time. We apologise for any inconvenience which may be caused whilst this essential work is being undertaken. Further updates will be provided should the work take longer than anticipated.

Services affected:

SharePoint
The University website
Webmail
Box
FASER
Moodle
Qualtrics
Library e-resources

Other web-based services may also be affected.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2019

[Service Alert][Resolved] Problem accessing web services off campus

Update: 24/09/19

Further work was carried out this morning and all services are back online.  Apologies for any inconvenience.


Update

We are aware that people are continuing to experience issues with a range of services which relate to this problem.

We have scheduled some at risk time tomorrow morning (20/09/2019) between 07:00 and 08:00 in order to make a number of changes directed at resolving this problem.

We would like to apologise for any inconvenience and thank you for your patience.


Update

Problem fixed – everything should now be working. If you’re still having issues try restarting your device or computer, or close your web browser and reopen it.


Alert

We currently have a problem with an authentication service which will stop you accessing web based services off campus, for example email.essex.ac.uk

More information to follow.

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 12, 2019

[Service Alert] [Resolved] Box cloud storage service currently unavailable

Filed under: File storage, [Resolved], [Service Alert] — Tags: — Jon Relph @ 5:25 pm

13 September 09:20

All Box systems and services are now live.

12 September 17:12

We are currently investigating an issue with Box services. We will provide more information as it becomes available.

Files being edited via Box Drive will synchronise when service is restored.

Files being edited online will save changes to a local file to merge back into Box when service is restored.

For live status update with Box https://status.box.com/ 

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 14, 2019

[Service Alert][Resolved]Southend fileserver unavailable – 14th Feb 2019

Filed under: Computers, File storage, [Resolved], [Service Alert] — Colin Phillips @ 9:19 am

The server which provides fileshare access to Southend users (sernt5.essex.ac.uk) was unavailable today from 08:15 until 09:10.

The server is now back online.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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