Students Staff

File storage

June 21, 2018

[Resolved] – Authentication failures on Linux servers

Filed under: Computers, Email, File storage, PC Labs, Uncategorized, [Resolved], [Service Alert] — Colin Phillips @ 1:38 pm

There was an issue today between 12:00 and 12:45 with authenticating on all IT Services Linux servers.  This will have disrupted services including M: drive access, delayed processing of email, OpenVPN access, and the UNIX compute servers.

We believe the issue has now been resolved.

If you are still having issues, please contact the IT Services Helpdesk (email : it.helpdesk@essex.ac.uk or phone: 2345).

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 21, 2018

[Resolved] Essential M drive server maintenance

Filed under: File storage, PC Labs, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:34 pm

Two of our M drive servers (isslx109 and isslx110) will be undergoing essential maintenance work on Tuesday 22nd May between the hours of 6am and 7am. This will mean that the M drives of staff and students stored on these servers will be unavailable during this time. We apologise for any inconvenience this may cause and will endeavour to keep downtime to a minimum whilst this essential work is carried out.


The scheduled work was completed by 0645 and all services are now available again.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 14, 2018

[Resolved] Essential M drive server maintenance

Filed under: File storage, PC Labs, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:18 pm

One of our M drive servers (isslx108) will be undergoing essential maintenance work on Tuesday 15th May between the hours of 6am and 7am. This will mean that the M drives of staff and students stored on the server will be unavailable during this time. We apologise for any inconvenience this may cause and will endeavour to keep downtime to a minimum whilst this essential work is carried out.


The scheduled work was completed by 0640 and all services are now available again.

The University of Essex will moderate comments and there will be a delay before any posts appear.

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 15, 2018

[Resolved] Issues with Southend File Share

Filed under: File storage, [Resolved] — Samantha Thornton @ 8:32 am

This issue has now been resolved. If you experience any further issues please contact desk@essex.ac.uk


 

There is currently an issue with the File Share in Southend – Staff may not be able to access their drives

We are investigating why and will resolve service as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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