Students Staff

File storage

April 16, 2018

[RESOLVED]Emergency server maintenance

Filed under: Corporate systems, File storage, SharePoint, [Resolved], [Scheduled], [Service Alert] — Trevor Smith @ 3:09 pm

The issue with sernt72 has now been resolved and the server is back online.


 

One of our core servers will be undergoing emergency maintenance from 6am tomorrow, Tuesday 17th April.

This could have an impact on lots of our services and applications, including the systems, listed below, which may be inaccessible whilst we carry out these works.

Please do not contact the IT Services helpdesk during this time, as we will be focusing on the emergency server maintenance.

If services are not fully operational by 9am, we will let you know with a further update on the IT Services  Blog.

Please note that email and internet access should be unaffected.

Affected systems:

  • Accommodation and events management (Kinetics)
  • Attendance and engagement monitoring
  • Car parking
  • Essex website (includes intranet and Enrol)
  • Graduation ticket booking
  • Lecture capture (Listen Again)
  • Mobile apps (Pocket Essex) Campus M
  • Online assessments (Questionmark Perception)
  • Online coursework submission (FASER)
  • Online payments
  • Online Resource Bank (formerly Course Materials Repository)
  • Post Room software
  • Graduate training in Proficio
  • Results Processing System (linked to ESIS) – Student facing
  • Sharepoint (including ESF and EAF)
  • SMS messaging
  • Student document ordering
  • Staff and Student Printing (Papercut)
  • Student records and information database (ESIS)
  • Timetabling – Teaching (CMIS)
  • Timetabling – Exams (CMIS)
  • Virtual learning environment (Moodle)
  • Account and Group Management (User Database/CID)
  • Library Management System (Essex Libraries)
  • SQL Server Reporting Services
  • Identity management
  • External staff interface
  • Cross System Interfaces
  • Uniface
  • Cohort (Occ Health)
  • We are smile (mentoring)
  • Building access control (something we need to come back to)
  • Customer and relationship management (Dynamics)
  • HR management (Midland iTrent inc BO)
  • Library Management System (Sierra)
  • Planet (Estates Management)
  • Research management software (RMAS via Agresso)
  • Sports Centre Management
  • Surveys (Qualtrics and EVASYS)
  • Careerhub

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 15, 2018

[Resolved] Issues with Southend File Share

Filed under: File storage, [Resolved] — Samantha Thornton @ 8:32 am

This issue has now been resolved. If you experience any further issues please contact desk@essex.ac.uk


 

There is currently an issue with the File Share in Southend – Staff may not be able to access their drives

We are investigating why and will resolve service as soon as possible.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 28, 2017

[Resolved] Issue with services at East15

Filed under: Computers, File storage, Library IT, Network, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 8:22 pm

There was an issue with the server that provides IT services at East 15 (Loughton) this evening from approximately 18:14hrs to 20:20hrs.

A server restart has brought services back online.  Apologies for any inconvenience caused by this outage.

The University of Essex will moderate comments and there will be a delay before any posts appear.

October 10, 2017

[Service Alert] East 15 server issue

Filed under: Computers, File storage, PC Labs, [Resolved], [Service Alert] — Colin Phillips @ 9:25 am

There was an issue with the server that provides IT services to East 15 from 7pm on Monday 10th October to 9am on Tuesday 11th October.

The server has now been restarted and all services are back online.

Apologies for any inconvenience caused.

IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

September 18, 2017

Update – Complete – Advanced notice of unavailability of M: drive server – Southend campus

Filed under: Computers, File storage, [Resolved], [Scheduled], [Service Alert] — Colin Phillips @ 4:17 pm

The scheduled work is now complete and isslx107 is once again serving M: drives to users. – 19th September, 0743


The M: drive server (isslx107.essex.ac.uk) will be unavailable between 07:20 and 08:00 on Tuesday 19th September due to server maintenance.  Users’ will not be able to access their documents on their M: drives during this time.

This mostly affects staff and students at the Southend campus.
An announcement will be posted once the work is complete.

Apologies for any inconvenience caused.
IT Services

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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