Students Staff

FASER

April 23, 2019

[Service Alert] [Resolved] FASER not showing any modules

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 5:13 pm

Note that there was a brief FASER outage between 16:50 and 17:10 on Tuesday 23 April 2019. This was caused by an expired system account.

Those who are still encountering issues are advised to clear their FASER cache, accessible via https://www1.essex.ac.uk/e-learning/tools/faser2/Student/Help/Settings

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 8, 2019

[Service alert] [Resolved] Issues with Annotate in FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 9:09 am

Update Friday 08 March 12:00noon

This issue reappeared on the morning of the 08 March and was ultimately tracked to an undiagnosed disk issue.

Update 14:24

FASER has returned to normal service.

We will continue to monitor FASER’s performance over the next week.

Thank you for your patience.

Update 12:10pm

We’ve found an error with Annotates disk which we are working on fixing.

Similarly, an unexpected issue has occurred with the speed of FASER’s website – We are working on restoring functionality and will update you once this has been resolved.

Original 9am

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

March 4, 2019

[Service alert] [Resolved] Further issues with Annotate on FASER

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 8:08 am

This issue affected students from roughly 12:00noon on Sunday 03 March until 08:51am on Monday 04 March.

The root cause appears to be an unexpected code reversion over the weekend. We are still investigating why this happened.

Update 08:51 am:

The underlining issue has been been fixed for both staff and students.

Additionally, we have converted all outstanding submissions for online marking.

Students: If you still see the warning icon, FASER hasn’t retroactively removed the icon. Your department will be able to view and download submissions, and they should also be able to mark your work online.

If you continue to receive errors submitting to FASER after the time of this post, please get in contact with the IT Helpdesk: it.helpdesk@essex.ac.uk

Thank you for your patience.

Original 08:08 am:

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 12, 2019

[Service Alert] [Resolved] Issues with speed of FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:32 pm

Update 13/02/2019 09:20

FASER has now returned to normal service.

We will continue to monitor the service throughout the week.

Thank you for your patience.

Update 16:20:

We are seeing continued spikes of activity and can confirm that this issue hasn’t been resolved yet.

We are investigating further, and will update this blog when we know further.

Update 16:08:

We now believe the issues affecting FASER have been resolved, and are continuing to monitor the situation. Thank you for your patience.

Original 12/02/2019 12:32

We are aware of issues with FASER where page load times are extremely slow.

Additional to page load times, staff and students are also receiving errors when accessing modules within FASER.

We are looking into the problem now, and will update this post as soon as possible.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 8, 2019

[Service alert] [Resolved] Issues with Annotate on FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 12:22 pm

Update 08/02/2019 15:30

Annotate has now been returned to service.

Update 08/02/2019 12:39

We’ve disabled annotate from FASER, to allow its background processes to finish.

Staff who attempt to annotate student submissions online will be expected to see a generic error.

Original 08/02/2019 12:22

We are aware of students and staff who are having difficulties with the following:

  • Students uploading submissions to FASER assignments is showing errors that there are issues with converting your submission.
  • Staff are receiving errors when annotating work online

For students, please note this does not affect your submission, and your department will be able to access your uploaded file(s).

This is caused by the online annotation service used in faser.essex.ac.uk timing out.

We are looking into the problem currently, and hope to get this issue resolved as soon as possible.

Apologies for any inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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