Students Staff

FASER

February 23, 2021

[Service Alert] Issue with some IT services earlier today

Filed under: FASER, Moodle, Network, SharePoint, University website, Wi-Fi, [Resolved], [Service Alert] — Kit Lindsley @ 9:43 am

Earlier today we experienced an issue with the Colchester campus IT network which meant that you may not have been able to access some services between 8:25am and 9:15am – for example:

Faser

Moodle

edrm.essex.ac.uk

www.essex.ac.uk

We would like to apologise for any inconvenience this may have caused you at the time.

This issue has since been resolved.

If you experience any further problems please let the IT Helpdesk know.

The University of Essex will moderate comments and there will be a delay before any posts appear.

February 10, 2021

[Service Alert] Power cut on Colchester campus yesterday evening

There was a power outage at the Colchester campus yesterday which affected a significant number of our IT services. Power was restored at 22:38, however, some computers and other services may still be affected today, such as remoting into your computer on campus.

If you have any issues, please contact the IT Helpdesk, and will help you as soon as we can.

Details of the power cut can be found on the UK Power Networks site at https://www.ukpowernetworks.co.uk/power-cut/map?postcodesector=CO4%203.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 14, 2020

[Service Alert] [Resolved] Planned work for FASER, Tuesday 21 July

Filed under: FASER, [Resolved], [Scheduled], [Service Alert] — John Maydew @ 11:31 am

Planned work

As part of our ongoing improvements to FASER, we’ve got some panned upgrades happening Tuesday 21 July from 8am to 9am.

These changes will affect FASER’s online submission annotation which will be unavailable during this period. You’ll still be able to upload your work to assignments while the work is ongoing.

Apologies for any inconvenience this may cause, we’ll update you here as soon as the work is complete.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

June 24, 2020

[Service Alert] [Resolved] We’re performing scheduled maintenance on FASER

Filed under: FASER, [Resolved], [Scheduled], [Service Alert] — Benjamin Steeples @ 11:36 am

Planned work

FASER (https://www1.essex.ac.uk/e-learning/tools/faser2/ and https://faser.essex.ac.uk/) will be unavailable on Monday 13 July 2020 while we carry out essential maintenance work. We anticipate that the work will be complete by the end of the day.

If you have any questions about this work please email ltt@essex.ac.uk.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 14, 2020

[Service Alert] [Resolved] Issue with releasing exam papers on FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 10:39 am

There was an issue with FASER which meant that exam papers were not released to students by 9:55am.

The issue was fixed at 10:15am, and exam papers should be available to download. You will be required to refresh FASER within your web browser to see the exam paper.

If you’re still having problems with downloading your exam paper, please get in contact with the IT Helpdesk through email or via our live chat

We apologies for the trouble caused, and thank you for your patience during this time.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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