Students Staff

FASER

December 5, 2018

[Resolved] Issues affecting FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 2:55 pm

Update 15:17

FASER should be back to normal service now.

We will continue to monitor the service in case there are any further issues.

Original 05/12/2018 14:55

Users will experience slow connections to faser.essex.ac.uk at the moment.

We are currently investigating the cause, and hope to return to normal service as soon as possible.

Apologies for the inconvenience caused.

 

The University of Essex will moderate comments and there will be a delay before any posts appear.

November 23, 2018

[Resolved] Issues affecting some FASER users

Filed under: FASER, [Resolved], [Service Alert] — Benjamin Steeples @ 9:46 am

We are aware that some users of FASER (https://faser.essex.ac.uk/) were encountering a ‘Session timed out’ or ‘New to FASER’ loop, which prevented them from using the service.

This affected a small number of users between 14:00 on Thursday 22 November, and 09:30 Friday 23 November. A workaround is now in place which should prevent the above loop.

The University of Essex will moderate comments and there will be a delay before any posts appear.

August 20, 2018

[Service Alert] [Resolved] Problems affecting www.essex.ac.uk

Filed under: Corporate systems, Elearning, Email, FASER, Listen Again, Moodle, ORB, [Resolved], [Service Alert] — Samantha Thornton @ 8:36 am

Update: 20/08/2018 08:42am

The problem has now been fixed and you should have access these websites. The problem was traced to a network load balancer not behaving as expected.

If you are still experiencing problems, please contact the IT Helpdesk.

Original: 20/08/2018 8:36am

The following websites are currently unavailable:

  • Main website: www.essex.ac.uk
  • Moodle: moodle.essex.ac.uk
  • FASER: faser.essex.ac.uk
  • Email: email.essex.ac.uk
  • Listen Again: listenagain.essex.ac.uk

We are currently investigating the cause, and will update you as soon as service is restored.

Apologies for the inconvenience.

The University of Essex will moderate comments and there will be a delay before any posts appear.

July 17, 2018

[Service Alert] Scheduled downtime of database services

The scheduled work that was planned for Saturday 21 July has been postponed.


IT Services will be performing an essential upgrade to one of our student database servers (SERNT72) between 10am and 4pm on Saturday 21 July 2018.

During this time, many student and applicant facing services will be unavailable. This includes but is not limited to:

  • ESIS and attendant student and applicant information systems
  • AppPortal and Web Clearing
  • MyEssex
  • ESF, EAF and ECF on SharePoint
  • The Accommodation booking systems
  • The PocketEssex App
  • FASER, and Listen Again

This upgrade is necessary to prepare our systems for clearing and the next academic year.

Work has been undertaken to mitigate the impact of this upgrade, but if you have any concerns please contact Richard Martin.

The University of Essex will moderate comments and there will be a delay before any posts appear.

May 30, 2018

[Resolved] Slow connection to FASER

Filed under: Elearning, FASER, [Resolved], [Service Alert] — Samantha Thornton @ 4:43 pm

Update 31 May 2018 12:14:

This issue has been traced to a data mismatch relating to which students had already received an email regarding feedback. Several thousand emails were sent to students causing an unexpectedly high number of logins between 16:15 and 20:15 on 30 May 2018, this led to FASER being unresponsive during this period.

 

Original post:

Users will experience slow connections to faser.essex.ac.uk at the moment, which is caused by an unexpectedly high volume of users accessing the site.

This is due to a backlog of feedback notifications being released.

Apologies for the inconvenience caused.

The University of Essex will moderate comments and there will be a delay before any posts appear.

 

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